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Located at 232 Main St,Massena,NY,Tim Hortons is the perfect place to go for coffee, breakfast, and baked goods. World-renowned for our Original Blend coffee, which is brewed fresh every 20-minutes, we serve a variety of beverage options, including Cold Brew with cold foam, hot and iced lattes, our famous Iced Capp® beverages, TimsBoost energy infusions, Tim Hortons Refreshers, and more. We also offer an assortment of quality food options like made-to-order breakfast sandwiches with freshly cracked eggs, hand-dipped and glazed donuts, and a variety of donut holes affectionately known as Timbits®.
Canadian chain for signature premium-blend coffee, plus light fare, pastries & breakfast sandwiches.
Address and Contact Information
Address: 232 Main St, Massena, NY 13662
Phone: (315) 705-4435
Website: https://locations.timhortons.com/en/ny/massena/232-main-st/
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Located at 232 Main St,Massena,NY,Tim Hortons is the perfect place to go for coffee, breakfast, and baked goods.
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Reviews
James Larrow
This is my local Tim’s and I’m a regular. Love it! The breakfast menu has a bunch of excellent options. All very tasty. My go to is the grilled farmers wrap w/bacon and sausage. Coffee is always fresh and delicious and I love that they air fry their hash browns as opposed to deep frying.
Rock on Tim Hortons
… moreRock on Tim Hortons
Amanda McElwain
I placed a mobile order at the Massena location. I meant to place it for the Ramondville location.
I was home sick that day. I live essentially across the road from that location, so I planned to walk to pick it up. My husband had my car that day for work.
Anyway, as soon as I placed the order, I KNEW it was the wrong location & called Massena.
The girl (because no grown, mature, woman would’ve treated a customer that way) on the phone was very combative. She said her manager was not at the store at that time and wouldn’t be in for the rest of the day, so a refund couldn’t be issued, unless I came to their Massena location.
She urged me to call the 800 number for assistance.
I did that. The customer service agent explained that while it was a mobile order, unfortunately that location is privately owned & they couldn’t issue any refunds, as a result. I called the store back.
She said she would contact her manager and have someone call me back. It was now roughly 9:30.
I waited ALL DAY for that call back. It never came.
So, not only was I out of pocket because this employee couldn’t be bothered to do the job she’s paid to do, but I wasted the day awake when I should’ve been resting to recover from my viral infection.
This is not the 1st issue I’ve had at the Massena location. Along with robbing their customers, they also don’t listen when customers place orders in the drive-thru.
I can’t tell u how many times I’ve ordered a hot coffee & asked for 4×4 & gotten black coffee, or coffee with barely any creamer & sugar in it.
It’s ridiculous! Plus u wait FOREVER for your order there…even if it’s just for a drink! Makes no sense.
Idk if the manager was ever contacted about this situation…being that nobody ever called me back and it’s not my job to call them & tell them to do their job.
I just hope she fires whoever that GIRL was who was dismissive and rude on the phone. That should NOT be the way you treat customers when in a customer service position. Unacceptable!
And while I’d LOVE to get my money back…because times are tough these days, let’s be real…it’s not worth the headache of dealing with those types of employees who are going to make me feel like I was in the wrong simply for asking for them to do their job job they’re paid to do . God forbid should they EARN their pay
I will not be buying gift cards from that location this year, as we do every year. I’ll be taking my business elsewhere…where my money is more appreciated & the workers actually care about their customers.
… moreI was home sick that day. I live essentially across the road from that location, so I planned to walk to pick it up. My husband had my car that day for work.
Anyway, as soon as I placed the order, I KNEW it was the wrong location & called Massena.
The girl (because no grown, mature, woman would’ve treated a customer that way) on the phone was very combative. She said her manager was not at the store at that time and wouldn’t be in for the rest of the day, so a refund couldn’t be issued, unless I came to their Massena location.
She urged me to call the 800 number for assistance.
I did that. The customer service agent explained that while it was a mobile order, unfortunately that location is privately owned & they couldn’t issue any refunds, as a result. I called the store back.
She said she would contact her manager and have someone call me back. It was now roughly 9:30.
I waited ALL DAY for that call back. It never came.
So, not only was I out of pocket because this employee couldn’t be bothered to do the job she’s paid to do, but I wasted the day awake when I should’ve been resting to recover from my viral infection.
This is not the 1st issue I’ve had at the Massena location. Along with robbing their customers, they also don’t listen when customers place orders in the drive-thru.
I can’t tell u how many times I’ve ordered a hot coffee & asked for 4×4 & gotten black coffee, or coffee with barely any creamer & sugar in it.
It’s ridiculous! Plus u wait FOREVER for your order there…even if it’s just for a drink! Makes no sense.
Idk if the manager was ever contacted about this situation…being that nobody ever called me back and it’s not my job to call them & tell them to do their job.
I just hope she fires whoever that GIRL was who was dismissive and rude on the phone. That should NOT be the way you treat customers when in a customer service position. Unacceptable!
And while I’d LOVE to get my money back…because times are tough these days, let’s be real…it’s not worth the headache of dealing with those types of employees who are going to make me feel like I was in the wrong simply for asking for them to do their job job they’re paid to do . God forbid should they EARN their pay
I will not be buying gift cards from that location this year, as we do every year. I’ll be taking my business elsewhere…where my money is more appreciated & the workers actually care about their customers.
Carissa Horner
This place was pretty decent. Then my experience has gone down hill. I don’t know if it’s because someone personally to us started working there and they are discriminating against my husband and I. I can’t even get my correct coffee order…. This place is no longer getting my business I’ll go back to Dunkin Donuts I can’t get better customer service and food now.
… moreDenise Davis
My only complaint is that instead of informing the customer when they are out of something, they will just skimp you or throw in a random substitute. FYI saltines are ok for a substitute with soup, but NOT chili. Too many times we get two chilies and they don’t have enough so they just fill it 3/4 full. We adapted to getting one soup, one chili. Now they just randomly threw in saltines?! Bagels without ANY cream cheese. Guess we’re down to just coffee here.
… moreAshlee Sweeney
I’m here every day,sometimes twice a day and they always go above and beyond to make sure my order (lg vanilla latte with 2 sugars) is ready with a smile. Their customer service is exceptional! ❤️
… moreFlannel Cockerspaniel
Tasty and fresh with a clean dining room. Wonderful Timmy’s experience while traveling on a road trip!
… moreCaptain Hitz
Always a crowd pleaser. Totally depends on the location but this particular Tim Hortons was exceptional and they had a flow. Great hot coffee and food. Not a long wait even with the morning rush.
… moreJoel Bergeron
Very friendly staff and the food quality was top notch for a TH’s. We stopped in twice during a short road trip and it was consistently between two completely different sets of work staff.
We will definitely stop in whenever we are passing through town. Thanks for doing such a great job!
… moreWe will definitely stop in whenever we are passing through town. Thanks for doing such a great job!
Brooke George
I go here basically DAILY for my caramel iced Capp, today I sent someone to get it for me and it was made wrong so I called and they went back to get it REMADE, they then came back and said “they just added more cream and didn’t remake it” what a waste of money that could have been spent elsewhere on a drink that would have been made the correct way
… moreRabin D Guha
Great location. But the windows are always dirty
Food: …
… moreFood: …