

Visit your local Baskin-Robbins at 4804 US 90, Pace, FL — your destination for premium ice cream, frozen desserts, and custom cakes. Baskin-Robbins features its world-famous 31 flavors, with rotating selections and endless combinations available every day. Enjoy hand-scooped ice cream, specialty sundaes like the Banana Royale, Brownie Sundae, and Banana Split, plus a full lineup of beverages including Mangonadas, Milkshakes, Smoothies, Floats, Fizzes, and Cappy Blasts. Customize your celebration with made-to-order ice cream cakes or take home Pre-Packed Quarts, Fresh Pack Quarts, Polar Pizza® Ice Cream Treats, Boxed Novelty Bars, DIY Kits, Creature Creations®, and Fresh Baked Waffle Cones. Every visit is a reason to Seize the Yay™ — orde…
Ice cream parlor chain known for its many ice cream flavors & sundaes, plus cakes, drinks & other treats.
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Reviews
I went in excited to try the Mangonada drink. I was charged for it, only to then be told they didn’t have the ingredients to actually make it. I think they should know what they do and don’t have before charging someone something, but instead they tried to sell me something else. I politely asked for a refund, which shouldn’t have been necessary in the first place.
On top of that, the music was so loud I could barely hear myself think, let alone communicate my order clearly. The employees also seemed more focused on their phones than on customers.
Overall, it felt disorganized and underwhelming for a place that gets so much praise. Not the experience I expected.
The two women working behind the counter were visibly sweating, doing their best to serve customers in the hot and humid conditions. I was only inside for five minutes before I started sweating myself. I can’t imagine working like that for an entire shift. There were two small fans, but they did almost nothing to help.
To make matters worse, several ice cream options were unavailable, most toppings were out of stock, and we were accidentally charged for an extra scoop. I didn’t mind and simply asked for two donuts in place of the difference. The employees happily agreed and mentioned that their system makes processing refunds a hassle.
To be clear, this is not a reflection of the employees. They were polite, professional, and doing the absolute best they could in miserable conditions. This review is for whoever owns or manages this location. Keeping a store open without functioning A/C in Florida heat is unacceptable and immoral. I highly doubt the owner would tolerate working under the same conditions.
If nothing else, those employees deserve a thank-you card with a cash bonus inside. You know doing the morally right thing.
Treat your employees the way you want your customers treated, maybe even better. — Shep Hyken