Punch Buggy Royal
Despite living in Texas at one point, I’d never experienced eating food at a Whataburger. Since one opened in town about a month ago, I decided to try them out. I placed an order within the app and it said the food should be ready between 7:30-7:35 PM. We were greeted by someone who thought we were placing an order at the counter, and after we told him we ordered via app for pickup, he left. The employees in the back seemed to be a bit behind, because people outside and inside were waiting for their items for a while. A couple who arrived after us received their meal before us, and they ordered at the kiosks in store. When it was 7:35, I approached the counter and gave a different employee my name. He told me it would take another 7 minutes before my order was finished. After waiting 7 minutes, a different employee told me my order was behind because they needed fries. She told me it would be 5 minutes. By the time we got our order, it was 7:59. My spouse and I decided to sit. The fries were fresh, but our burgers were not fresh due to the amount of time it took for them to complete the order. My bread for the patty melt was soft and chewy. The location seems to be well staffed, but it did seem as if the employees were in their own little world, as some would go out in the seating area and chit chat with another coworker who clocked out.
… moreDaria Lewis
We had an Amazing Experience Here. We were met by the Most AMAZING HUMAN BEING AT THE REGISTER His name was NJ He was Polite, Kind ,Sweet,Knowledgeable, and Very Patient with us… He took his time to go over the menu with us thoroughly even though he was getting off soon. He made sure he got our order exactly the way we wanted with love… This young man is Definitely an asset to your Establishment A keeper … The Food was delicious place was extremely clean even the bathrooms … We will definitely be back especially because we were treated with such kindness. Thank you Nj for your hospitality ❤️❤️❤️
… moreLexi Andrews
Waited 30 minutes in the drive thru for 1 cinnamon roll. The lady stated they didn’t see my Mobile order after asking me twice what my order was and after confirming my order. They were so eager to drop their drive thru times , they pulled my car to a spot. Served 8 different cars while I’m waiting on 1 cinnamon roll. I went inside and they tried to tell me they didn’t have a receipt for it.
… moreElle H
I am soooo terribly disappointed. I heard all the hype and maybe the hype is about the burgers not the breakfast. This is my first time eating here and this will definitely be my last I pull up to someone pressure washing which is fine and then wait then I go to wait for my food it takes over 8 minutes to get my food and then when I’m ready to leave the guy that’s pressure washing will not let me out I had to sit there another 2 minutes all of this very weird. So again this is my first time so I’m patient I decide to go home to eat my food and when I get home the pictures I have enclosed is what I have the egg cheese sandwich is if it’s been microwaved at least three times before I received it the hash browns no comment I am so disappointed that I spent $8.01 on some trash I will never eat here again under any circumstances I hate to waste food because there’s so many hungry people in the world but I wouldn’t even give this meal to them I don’t mean to be rude or negative I’m just getting my absolute honest review and again I am so very disappointed and saddened by this for those of you who do decide to eat there I pray that your experience is better than mine have an amazing day
… moreSaniya Hanna
The minute I walked in I was automatically greeted. Food was great, I got a spicy chicken sandwich!! The restaurant was nice and clean and the whole staff was very attentive and helpful in completing my order/pickup.
… moreThe NP P
The behavior I experienced at this Whataburger location was completely unacceptable. The cashier wearing red glasses with red/burgundy dreadlocks was rude, disrespectful, and aggressively unprofessional. Despite there being only ONE car in the drive-thru and just TWO customers inside the store, I was ignored on the drive-thru intercom for over 15 minutes without a single acknowledgment.
Even with such an extremely low number of customers, she was unable to manage the drive-thru and the front counter at the same time. She could not even complete the most basic task of her job—not making the order, but simply taking the order. With so little activity, there is absolutely no excuse for being unable to acknowledge or take an order.
When I went inside to ask why I had been waiting, instead of addressing the issue professionally, she began arguing with me and screaming. Yelling at a customer is unacceptable under any circumstances and reflects a complete lack of professionalism, judgment, and customer service skills.
What makes this experience even worse is that she clearly had time to argue and raise her voice, yet could not take a moment to respond on the intercom or perform the most basic responsibility of her role.
I strongly recommend avoiding this location entirely. Do not waste your time or money here. There are plenty of other Whataburger locations and fast-food options where customers are treated with basic respect. This location should be a last resort, if not avoided altogether.
… moreJAMIE STEPHENSON
Waited for 30 minutes only to receive the WRONG order with COLD fries. The burger that I DIDNT order was so soggy the bread literally disintegrated as soon as I touched it. ABSOLUTELY DISGUSTING. This is not the first time. Last week, while there was ZERO people in line we waited 24mim for PANCAKES! What really goes on a the whataburger in Conyers ??
… moreThe Doctor
I entered to look at menu and saw a limited time offer of a bacon wrangler. Inside was clean with plenty tables and greeted by female employeee. Got back in car with my trusted dog Tank to taste burger. I order meal with antedated squark box. There is a wait, so if you want it steaming hot, not under heating lamp Do not complain. I only saw meals prices, hence fries and root beer. I was asked for condiments which was nice but declined. Fries tasted like potatoes and not obnoxious oil taste. The burger was big and delicious. Tank ate one patty and I had other. Fully saturated with a smile. Price seems high but I am old and do not like inflation.
… morederrick fowler
I went there today to get what I thought was a double bacon cheeseburger because I thought I saw double patties in the photo and even asked the person taking my order just to make sure. When I got home this is what I received. It has to be the sloppiest burger I have ever had made for me and unfortunately the taste was very underwhelming. It should at the very least look presentable. As much as fast food is costing these days presentation should still be on point.
… moreChanel Smith
For the first time since this location opened I am disappointed in the service. I did my order at least 20 minutes before I arrived and was told my order will be ready between 641 and 654. When I pulled in I checked in and my number two slot and I sat there for five minutes and I pulled up at 6:51. I sat there for five minutes before I decided to go inside to pick up my food and when I go inside all of the workers are standing around talking and when they see me one person Just got to yells curbside and they start to scatter. I’m left standing at the cashier without any acknowledgment. then I hear them go out the side door still no acknowledgment not until I receive a text from others in my car that our food had arrived. The quality of my food was awful. The meat was salty and the fries were salty. I am very disappointed in my service today.
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