Iocebeth Olson
I want to give a huge shoutout to James, who was working the drive-thru tonight. His service was truly exceptional. He actually looked at us when he spoke, listened, and treated us like real people something that stood out so much, especially after the AI ordering system completely messed up our order earlier.
James, thank you. Your kindness and presence genuinely moved me. You gave us a real, human experience at midnight, when you should be out enjoying your life, yet here you were, giving your absolute best with grace and warmth. You are seen, you are appreciated, and we’re grateful for you.
Carl’s Jr., take note: employees like James are the heart of your business.
… morePatricia Weinheimer
They are cheap with sauce and there employees always seem bothered. I asked for a sauce and they said I had to pay 22 cents after only getting 1 sauce for both my fries and onion rings which cost $13. I said they didn’t make me pay last time and they said they only have half a cart of ranch. That’s not my fault so I shouldn’t have to pay for it. Go to Jack in the Box instead!
… moreDarrell Bowen
Do all my shopping at the drive thru and the employees R always very helpful and informative when asking questions. Best spicy chicken lettuce wrap, mayo with extra onions. Worse thing is they charge extra for jalapeños on a spicy chicken sandwich.
… moreLaurie dps Schwartz
This was an AI assisted drive thru and it was not a great experience. AI could not get the order right so I had to wait for a team member. When I got to the window, the order was what AI captured and not what the ream member captured so I had to wait at the window for them the to cook the correct order. The food was ok but not worth going through this experience again.
… moreHighlyFavored
Order the new spicy double western burger. Looked as advertised. Very good. My wife had the double famous star lettuce wrap. All food was hot and made to order. The cashier was very friendly.
… morejon
Was super excited to grab a late night meal after working a 12 hour shift. Decided to stop by at Carl’s Jr I ordered their new teriyaki burger looked very appealing and appetizing on the menu. Waited over 25 minutes just to get two burgers the drive thru was not busy at all only one car ahead of me at the window one behind me. The lady took my payment left and brought me the food didn’t put any napkins no receipt no sauce just said “have a goodnight” and shuts the window and leaves she seemed like she didn’t wanna be there. I get home just to eat a bun that is burnt to the crisp not even edible I was super bummed out about that. My question is you’re putting sauce on the burger and you know the bun is burnt to hell why not just make a new bun? Nope I guess laziness took its toll on that one, the fact I spent 10$ just to get an inedible burger is ridiculous do better!
… moreDavid A
A.I. bot taking our order could get it right even after three try’s. The burger meet was dry tased like it had been sitting all morning and customer service was uncomfortable with the lady being impatient with me trying to pay and filled my drink full with ice..
… moreJonathan Ashcraft
I was so thankful to pull up and interact with a real person and not the AI robot. I haven’t been back in months sense the AI but now I’ll be back regularly- keep the people at the drive thru
… moreBrylle Carino
Passed by here earlier this afternoon. The service was good. I don’t go to Carl’s Jr that much now, I rarely go. I had the opportunity of going here today. When I walked inside, I didn’t see any customers. I used three coupons for My order, they were six chicken stars, single Western Bacon Cheeseburger, and a Five piece Chicken Tender Small Combo with Small fries and a Small drink.
… moreRyan Morrison
Get rid of this AI garbage and pay your employees. It’s a miserable dystopian experience all for corporate greed. Prices going up as well but cutting employees for AI is embarrassing
… more