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Visit your local KFC® at 1820 N. Church Street for the world’s best fried chicken—hand-breaded and freshly prepared! With convenient dine-in, drive-thru, and delivery options, we make it easy for you to enjoy your favorite KFC® menu items, including chicken nuggets (regular & saucy), chicken tenders, chicken sandwiches (regular & spicy), chicken bowls, family meals, and more. Stop by or place an order for delivery via our website or app!
Restaurant chain known for its buckets of fried chicken, plus combo meals & sides.
Address and Contact Information
Address: 1820 N Church St, Burlington, NC 27217
Phone: (336) 229-1345
Website: https://locations.kfc.com/nc/burlington/1820-n-church-street
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Reviews
Casey Stubbs
Kfc has great chicken.
I frequently visit this location.
My favorite is the chicken sandwich meal with fries.
Their biscuits are fantastic. My only complaint is their instant mash potatoes would be better if they were not instant.
Overall this is a great place to get a meal.
… moreI frequently visit this location.
My favorite is the chicken sandwich meal with fries.
Their biscuits are fantastic. My only complaint is their instant mash potatoes would be better if they were not instant.
Overall this is a great place to get a meal.
Mya Watlington
The top was not secure to the gravy and it got all over the phone the bed and everything else. The biscuits were. Everything was dry with the chicken. This is the worst KFC I’ve ever been.
… moreNadia Perkins
very disappointed. took too long to greet at speaker , my Nashville tenders were not properly closed so all the juice got everywhere . they gave me wrong side items, almost forgot my cake & my baby’s juice pouch . Female employee had attitude after I asked for my correct items . Leg and thigh were so tough to chew , no dipping sauce
… moreKimberly Delacruz
Future Customers Beware!!!!!!!
Don’t waste your money here. I went through the drive-thru and right away the girl taking my order wasn’t paying attention she kept repeating the wrong food back to me and clearly wasn’t listening. When I pulled up to pay, I was told to pull forward and wait for my food. For the record, there was no one behind me, in front of me, or even inside the restaurant.
After about 5 minutes, I saw another car waiting and asked how long they’d been there they said “a long time.” That’s when I parked and went inside to ask for a refund. The same lady who took my order was in the office counting money. I had to call out to get her attention. She came out with an attitude and asked what I ordered. She never gave me a receipt either, which would’ve made it easier. My food was just sitting on the counter, and she handed it to me without saying anything.
The place looked dirty inside, and it’s gross watching employees wear gloves but still touch their phones and other stuff with the same gloves they use to handle food. The owner seriously needs to clean house if they want this location to survive. Fire the manager because it starts with her. Not sure how many managers you have but for reference, she’s a tiny black woman since I didn’t get her name.
… moreDon’t waste your money here. I went through the drive-thru and right away the girl taking my order wasn’t paying attention she kept repeating the wrong food back to me and clearly wasn’t listening. When I pulled up to pay, I was told to pull forward and wait for my food. For the record, there was no one behind me, in front of me, or even inside the restaurant.
After about 5 minutes, I saw another car waiting and asked how long they’d been there they said “a long time.” That’s when I parked and went inside to ask for a refund. The same lady who took my order was in the office counting money. I had to call out to get her attention. She came out with an attitude and asked what I ordered. She never gave me a receipt either, which would’ve made it easier. My food was just sitting on the counter, and she handed it to me without saying anything.
The place looked dirty inside, and it’s gross watching employees wear gloves but still touch their phones and other stuff with the same gloves they use to handle food. The owner seriously needs to clean house if they want this location to survive. Fire the manager because it starts with her. Not sure how many managers you have but for reference, she’s a tiny black woman since I didn’t get her name.
Lori C
Placed a mobile order for a 12 piece meal original recipe drums and thighs, two sides of mashed potatoes and gravy with one side of corn and 6 biscuits. Receipt said it would be ready for pick up between 8:51-8:55. I waited until 9:10 to go to the restaurant and was told they had no chicken and I would need to wait another 15 min. At this point I have already paid for my order so what choice do I have other than to wait on the chicken. I’m not sure what is going on with this location but out of the past 5 times I have ordered here they have never had everything and I’ve had to wait an average of 15 to 20 min each time. Tonight they have 5 cars waiting for their food and have had to tell other cars they are out of different items. I’ve watched at least 3 cars either back up or pull through the drive thru without ordering due to the wait. They are losing money left and right because employees do you know how to manage the demand. As of 9:35. I still do not have any food. It’s been 26 min.and I am still waiting. Got food at 9:43. Get home and I did not get what I paid for instead I got 10 pieces of extra crispy mixed white and dark meat bucket ( we don’t really care for breasts or wings) and instead of biscuits we got cold buns. This is the last time I will deal with this place. They really need to get their act together.
… moreJimmy Evans
Straight garbage. I spent close to 50 dollars to feed the whole family which is fine. They had me wait just to give me food that was sitting out forever. What’s the point of me waiting if you’re gonna give me old chicken?Thank you KFC.
Went there months later and was waiting while I got to watch people behind the counter eating off the line. Like what??
… moreWent there months later and was waiting while I got to watch people behind the counter eating off the line. Like what??
Layna McAlister
Do not go here if you wish to have a decent meal. They never have the full menu available and are severely understaffed. The last two times we’ve given them a chance they’ve only had one person operating the entire store. This evening food was old to the point the corn was brown and the Mac and cheese was basically glue. The chicken smelled old and looked as though it had been in the heating drawer for most of the day. Safe to say we won’t be returning.
… moreTrevor Lee Reynolds
Caveat emptor! (“Let the buyer beware”)
I placed an online order to be picked up at this location at about 7pm on a Wed night. we had to wait an additional 20mins for our order to be ready. In addition to that, it was missing items, the biscuits were hard as rocks, the chicken tasted old, and the mashed potatoes were watery.
I tried to call the restaurant – but no one answered the phone, so I called the corporate line, only to be shuffled around and was promised a call back which I never recieved. Upon following up just a little while ago again with the corporate number, I was shuffled around and promised another call back tomorrow.
This is BEYOND ridiculous for service and customer service.
UPDATE 2/17/26 – I originally posted this review on 2/13 and I followed up with the corporate number only to be told that someone would be contacting me on Saturday the 14th, but I still haven’t heard anything back from them. I am pretty much assured that KFC corporate and the local franchisee don’t care much about service, quality, or customer service/retention.
… moreI placed an online order to be picked up at this location at about 7pm on a Wed night. we had to wait an additional 20mins for our order to be ready. In addition to that, it was missing items, the biscuits were hard as rocks, the chicken tasted old, and the mashed potatoes were watery.
I tried to call the restaurant – but no one answered the phone, so I called the corporate line, only to be shuffled around and was promised a call back which I never recieved. Upon following up just a little while ago again with the corporate number, I was shuffled around and promised another call back tomorrow.
This is BEYOND ridiculous for service and customer service.
UPDATE 2/17/26 – I originally posted this review on 2/13 and I followed up with the corporate number only to be told that someone would be contacting me on Saturday the 14th, but I still haven’t heard anything back from them. I am pretty much assured that KFC corporate and the local franchisee don’t care much about service, quality, or customer service/retention.
J Whitfield
The service has declined significantly within the last few months. They always have you pull around then forget you’re outside. Happened to me twice. Where is the other manager. This used to be the kfc to go to, not anymore.
… moreKalen Turner
Worst KFC I’ve ever been too in my life. They were really slow, took about 20 mins & I just didn’t understand after waiting for long the food wasn’t fresh so I asked for fresh food they take food back and re fry it to make it hot. I don’t recommend 2/10
… more