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✔️Brunch ✔️Lunch ✔️Dinner ✔️Take out ✔️Delivery
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At Papa Johns Pizza in Albany, NY, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it’s our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Albany pizza for any occasion. Call us for pizza delivery in Albany or stop by 571 New Scotland Ave. for carryout to order the best pizza in Albany, along with breadsticks, wings, and more!
Pizza take-out & delivery chain offering classic & specialty pizzas, plus wings, sides & desserts.
Address and Contact Information
Address: 571 New Scotland Ave, Albany, NY 12208
Phone: (518) 438-7272
Menu Photos
Order and Reservations
Order: Order online
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Papa Johns New Scotland Ave. – Albany
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Reviews
Akua
Driver showed up with the wrong order. I called the store because the driver claimed I would have a credit for $31.88 in my account. I called the store 4 times in 4 minutes to speak to a manager, he hung up the phone each time and just kept saying hello, hello, hello, pretending he couldn’t hear me.
I will continue to keep calling the store to get a refund. I will be calling my bank and will be calling corporate and reporting this location (See attached photos)
1. What I ordered 2. What I got(label) clearly not my order. 3. The photo of what I got 4. The screenshots of the four phone calls that I made to the store that the guy kept hanging up on me.
Just don’t order delivery use uber eats that way if there is a problem they can be held accountable.
#smh
… moreI will continue to keep calling the store to get a refund. I will be calling my bank and will be calling corporate and reporting this location (See attached photos)
1. What I ordered 2. What I got(label) clearly not my order. 3. The photo of what I got 4. The screenshots of the four phone calls that I made to the store that the guy kept hanging up on me.
Just don’t order delivery use uber eats that way if there is a problem they can be held accountable.
#smh
Sampath Chowdary
This Papa Johns takes forever to prepare food. I ordered for pickup and they told me “15-20 minutes,” but I ended up waiting almost 45 minutes in the store. No one bothers to let you know it’s running late.
On top of that, the staff attitude is terrible. When I finally asked how much longer, the person at the counter was super rude and acted like I was bothering them by asking a normal question. Zero customer service, zero communication.
Food was okay once I got it, but the long unnecessary wait + bad staff attitude ruined the whole experience. Won’t be coming back to this location.
… moreOn top of that, the staff attitude is terrible. When I finally asked how much longer, the person at the counter was super rude and acted like I was bothering them by asking a normal question. Zero customer service, zero communication.
Food was okay once I got it, but the long unnecessary wait + bad staff attitude ruined the whole experience. Won’t be coming back to this location.
Andrew Arnold
If I could leave zero stars, I would. I ordered delivery through Uber Eats, and this Papa Johns location completely held my food hostage. They refused to hand the order to the assigned driver simply because the driver did not have a hot bag. I explicitly told them I did not care about the bag and just wanted my food. Instead of using common sense, the staff refused the driver, ignored my phone calls to cancel the order, and left my delivery in limbo. Because of their stubbornness, the app would not process a refund, and I was left dealing with an automated support wall. Absolutely terrible customer service and a completely broken process. Do not order from here if you actually want your food.
… moreAndrew Haag
Worst Papa John’s ever. First off the manger need to learn to let people speak and not talk over them. Second he needs to learn that computers and phones dont lie. I had place and order for an Ultimate Pepperoni Pizza, it came without pepperoni. The manger told me I removed it from the order which I didn’t. I showed them a picture of the pizza and the recipe. Then he told me I was lying and faked the receipt. Needless to say the receipt says nothing about removing the pepperoni. I have submitted the photo evidence and the recorded phone to corporate.
… moreBrian Torres
I can’t complain about the pizza, it’s delicious, but the worst part is the service. You call to order delivery and they hang up on you, even if you’re a regular customer. Not all of them are like that, but today I called to order five pizzas and they basically told me to go to hell.
02/07/2026
… more02/07/2026
Jeff “kemosabedriv” D
Absolutely delicious pizza and wings. Friendly staff and professional. No wait. Called ahead
… moreصفية Med
Unfortunately, it was a very bad experience. I bought food from this restaurant, and immediately after eating it, I felt severe nausea, which then developed into a strong allergic reaction that required me to go to the hospital for treatment.
This is a dangerous and worrying experience, and I wouldn’t wish it on anyone else.
Based on what happened to me, I do not recommend this restaurant to anyone, and I hope the management will seriously review their hygiene and food safety
standards.
… moreThis is a dangerous and worrying experience, and I wouldn’t wish it on anyone else.
Based on what happened to me, I do not recommend this restaurant to anyone, and I hope the management will seriously review their hygiene and food safety
standards.
Brandon May
Typical chain pizza place. I haven’t had Papa John’s in years. Ordered stuffed crust pepperoni pizza and wings. Both were good, zero complaints. Service inside the store a little slow to cash you out but not the end of the world. I’d only recommend ordering on the website/app to make use of the daily deals to make it more affordable. Overall, great experience and I’ll be back.
… moreL W
I ordered on the Papa John’s app a Shaq pizza as a curbside order and when I got there and called, they said they don’t do curbside with a rude attitude. Whatever, I go and find a parking spot and went to grab my pizza and the place reeked really bad. The guy upfront was really nice and handed me the pizza. When I got home, I realized they never even sliced it! Definitely not the best Papa John’s location.
… morenyc online 1
Short stocky Manager started to scream at a delivery driver for no reason, maybe for not following his yelled directives. He was using curse words n i was with my child. The driver kept his cool. But this is unacceptable. The manager had an attitude the whole time. Not nice to see.
… more