

Your local St Helens Subway® Restaurant at 2295 Gable Road brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6 sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
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SUBWAY at 58733 Columbia River Hwy St Helens OR
Subway Locations in St Helens, OR| Subs, Sandwiches, Salads
Subway, 58733 Columbia River Hwy, Saint Helens, OR 97051, US
Reviews
It was 8:30pm and the restaurant was very low volume at the time.
Subway has been advertising their app for customers to use and try out BUT beware!!
I ordered two sandwiches to be picked up at 9:15pm. I ordered ahead so there wouldn’t be a problem.
I explained to the lady manager there that I was early but was met with a rude attitude and ultimately sent away.
I attempted to show manager the confirmation of my order that I had already paid for (and had added a tip that was not removable WHICH SHOULD BE FIXED in the app) but was met with the manager screaming “Alls I can say is I DON’T have any orders!” I then was sent away with the explanation I must have ordered from the other store and to GO THERE.
At this time it was 8:55pm and the other store closed at 9:00pm. So I raced across the street to have that very nice staff take 30 seconds to confirm that I was at the correct location the first time. They then called the other location to explain the situation. They had even offered to make it right even though most of their supplies were put away because they were closing.
I would have just canceled the order and avoided the Walmart Subway but because I used the app everything was “pre-approved” I didn’t want to be charged for a no show order!!
I drove back to the Walmart Subway to find the manger making my two sandwiches and was told “The orders only just now came through.”
I watched my sandwiches (which took another 20 minutes to be finished) being wrapped up without gloves on the table right where the cash was being handled. She had a HUGE problem taping the sandwiches together and the ultimately unwrapped before we got home. When the manager finished my sandwiches she simply held up the bag saying nothing but just stared at me until I got up and walked to grab them. I grabbed the bag and said “Thank you” as she turned and walked away. No apologies or a “Thank you for coming” no “I’m sorry for the confusion” just more attitude.
I first gave my review to the Subway Corp to give them a chance to make it right but was contacted by the store owner Mr. Broberg with auto generated email message that stated “I’m sorry you didn’t feel like your visit was was positive.”
At the end of the day we ate leftovers for dinner and wasted $30+ on premium sandwiches that were made using unsanitary practices and we didn’t trust eating after the attitude we received.
I sure the manager simply didn’t know how to use the system and obviously was in no shape to be in charge of the restaurant customer service. She simply could have spent 30 seconds to look at my phone to see my order on the app but refused. Even after seeing I provided a 15% tip for a premade takeout order.
The owner asked for further explanation in email but apparently had zero intention to follow up.
I will never go back, would suggest not using the app, and going to the Subway across the street. You likely will be treated as an valuable customer there.
And usually it’s good.. never again Subway!!