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As masters of authentic fire-grilled and house-smoked meats, Smokey Bones in Jeffersontown, Kentucky, is dedicated to serving meat lovers and dining adventurists a deep variety of bold, fire-inspired signatures and classics with a passion and expertise that will create intense feelings of blissful satisfaction.
Smokehouse & barbecue dishes fill out the menu of this easygoing bar & grill chain.
Address and Contact Information
Address: 2525 Hurstbourne Gem Ln, Louisville, KY 40220
Phone: (502) 491-7570
Website: https://locations.smokeybones.com/ky/jeffersontown/2525-hurstbourne-gem-ln/
Menu Photos
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Get more information for Smokey Bones Jeffersontown in Louisville, KY. See reviews, map, get the address, and find directions.
Reviews
C Papamoros
General opinion is that most people only take the time to write bad reviews however I am not one of those people. That said I feel strongly that I should share our experience tonight. My friend & I tried out Smokey Bones and we were both deeply disappointed! The fact that it was 2/3 empty on a Friday night, at prime dinner hour should have been our first clue.
Screwed up events in order:
-no direction upon entering other than to just stand and wait for someone to notice us.
-originally seated at the far end of the restaurant away from everyone, with a draft and annoying flickering lights.
-our server finally came over, said a couple words about the section he had been given (no-man’s land where we had moved from) then disappeared.
-some time later another server came around and took our initial drink order.
-our server did not return for sometime prompting me to call out to yet another sever about ordering a drink, who explained how difficult it would be to take my drink order, that she didn’t know where our server was but then said she thought she could pass on the info as my drink order was an “easy one”. Our waiter came over to confirm and he was gone again.
-drinks were brought by the bartender; my order was wrong and my friends’ drink tasted (in her words) like toilet water
-when we ordered our meal we chose similar but different rib meals that came with 2 sides. My friend asked for a broccoli side and was told abruptly and without apology “we’re out”. He suggested salad & sweet potato fries, neither of which she wanted however “she had to choose 2 sides”
-our meal came and my friends ribs were as dry as the Sahara; mine were better but frankly I didn’t love the flavour. I will say the Mac & cheese side was yummy
-my friends’ salad came with the croutons she had asked to not be included
-check-ins from our server were mostly discussion (on his part) about what he was going to make himself to eat for his break… bc after 5yrs he “didn’t like the food there anymore!”
-when we asked for the bill he asked if we were together and we said yes; when he brought the bill and it only had my friends order on it
-when the correct bill arrived, we were charged for the same rib meal (the more expensive one!), my friend was charged for a separate salad (not included with the 2 sides) and extra for the “upgraded” sweet potato fries
My friend refused to dispute the mistakes made on our meal or the bill and since I was her guest I did not argue.
Needless to say this was probably the worst dining experience I have ever had, anywhere in the world.
… moreScrewed up events in order:
-no direction upon entering other than to just stand and wait for someone to notice us.
-originally seated at the far end of the restaurant away from everyone, with a draft and annoying flickering lights.
-our server finally came over, said a couple words about the section he had been given (no-man’s land where we had moved from) then disappeared.
-some time later another server came around and took our initial drink order.
-our server did not return for sometime prompting me to call out to yet another sever about ordering a drink, who explained how difficult it would be to take my drink order, that she didn’t know where our server was but then said she thought she could pass on the info as my drink order was an “easy one”. Our waiter came over to confirm and he was gone again.
-drinks were brought by the bartender; my order was wrong and my friends’ drink tasted (in her words) like toilet water
-when we ordered our meal we chose similar but different rib meals that came with 2 sides. My friend asked for a broccoli side and was told abruptly and without apology “we’re out”. He suggested salad & sweet potato fries, neither of which she wanted however “she had to choose 2 sides”
-our meal came and my friends ribs were as dry as the Sahara; mine were better but frankly I didn’t love the flavour. I will say the Mac & cheese side was yummy
-my friends’ salad came with the croutons she had asked to not be included
-check-ins from our server were mostly discussion (on his part) about what he was going to make himself to eat for his break… bc after 5yrs he “didn’t like the food there anymore!”
-when we asked for the bill he asked if we were together and we said yes; when he brought the bill and it only had my friends order on it
-when the correct bill arrived, we were charged for the same rib meal (the more expensive one!), my friend was charged for a separate salad (not included with the 2 sides) and extra for the “upgraded” sweet potato fries
My friend refused to dispute the mistakes made on our meal or the bill and since I was her guest I did not argue.
Needless to say this was probably the worst dining experience I have ever had, anywhere in the world.
Angelia Marie-Spaulding
Our server was delightful. He made our experience there memorable. Their special on the pulled pork platter on Wednesday will have us coming back. One of the cheapest bills Ive ever received. The food was so delicious. The BBQ Baked Beans were great. Im not sure what seasonings on the fire roasted corn, but yum. They had 4 different flavored BBQ sauces to choose from too. They had a decent sized bar, and around it there were TVs to watch. They had good lighting.
… moreHersheeKyss
I took my mom and sister for Mother’s Day, and the food was good. The service was nice, and we enjoyed the atmosphere. It wasn’t overly crowded, considering it was Mother’s Day, and we were glad we were able to watch the NBA payoff games on the TVs. The only thing I didn’t like was the pitcher of sangria. It was full of ice and tasted like watered-down juice. Next time, we’ll just order individual drinks
… moreMarkus Hankins
I usually don’t get on here and write negative reviews, but this time is going to be an exception because the manager was even involved in our poor service and food quality so my wife and I knew there would be absolutely no reason in mentioning anything.
1. We arrived just before 7pm on 12/6 for our anniversary dinner. We walked in, stood there for a good couple minutes before one of the to go ladies helped us. We were then seated, the place didn’t look too busy (was that a sign?) but it was mentioned that they were super busy earlierin the evening.
2a. We got seated, it was probably 15 minutes before we got a drink order. Following that, it was an additional 20 minutes before our food order was taken.
2b. Here’s where the manager comes in. She notices our server hadn’t taken our food order and came over because our waitress “was still trying to get over here to us” but offered no apology for the delay and when the check came, there was no discount to speak of.
3. When we finally got our food, while the temperature was warm, the food portion for the price was absolutely without a doubt the worst I’ve ever seen at a restaurant. I ordered the 3 favorites, being the pulled pork, bbq chicken breast, and smoked sausage with mashed potatoes and gravy and potato wedges for my sides.
The pulled pork? Super dry. The chicken breast? Pretty good. Smoked sausage? Looked like a brat with cheddar and jalapeño in it from Johnsonville warmed up. I didn’t even order it stuffed. The wedges? Dry and crunchy. Mashed potatoes? Pretty good. I can overlook the dry pulled pork. I can overlook cheddar cheese brat (I HATE cheddar). But I cannot overlook paying $30 for the plate in the picture. I unintentionally included the fork in the picture to scale the portion sizes. I ate the chicken breast in 2 bites as did the pulled pork.
In price comparison, I can go to my spot in East TN and get a sampler for the same price and brisket is an option.
Like I mentioned, we normally just speak to the manager about issues and its resolved usually with a replacement but with the time it took to get the food and the time we had been there already, we just wanted to eat and leave. And I left hungry. We arrived just before 7pm and left after 8:30.
Again, this is my first negative review and I’m not trying to crap on the place entirely but I was just wholly disappointed with our first ever visit to Smokey Bones. The most disappointing of it all, was it was our 17th wedding anniversary dinner.
… more1. We arrived just before 7pm on 12/6 for our anniversary dinner. We walked in, stood there for a good couple minutes before one of the to go ladies helped us. We were then seated, the place didn’t look too busy (was that a sign?) but it was mentioned that they were super busy earlierin the evening.
2a. We got seated, it was probably 15 minutes before we got a drink order. Following that, it was an additional 20 minutes before our food order was taken.
2b. Here’s where the manager comes in. She notices our server hadn’t taken our food order and came over because our waitress “was still trying to get over here to us” but offered no apology for the delay and when the check came, there was no discount to speak of.
3. When we finally got our food, while the temperature was warm, the food portion for the price was absolutely without a doubt the worst I’ve ever seen at a restaurant. I ordered the 3 favorites, being the pulled pork, bbq chicken breast, and smoked sausage with mashed potatoes and gravy and potato wedges for my sides.
The pulled pork? Super dry. The chicken breast? Pretty good. Smoked sausage? Looked like a brat with cheddar and jalapeño in it from Johnsonville warmed up. I didn’t even order it stuffed. The wedges? Dry and crunchy. Mashed potatoes? Pretty good. I can overlook the dry pulled pork. I can overlook cheddar cheese brat (I HATE cheddar). But I cannot overlook paying $30 for the plate in the picture. I unintentionally included the fork in the picture to scale the portion sizes. I ate the chicken breast in 2 bites as did the pulled pork.
In price comparison, I can go to my spot in East TN and get a sampler for the same price and brisket is an option.
Like I mentioned, we normally just speak to the manager about issues and its resolved usually with a replacement but with the time it took to get the food and the time we had been there already, we just wanted to eat and leave. And I left hungry. We arrived just before 7pm and left after 8:30.
Again, this is my first negative review and I’m not trying to crap on the place entirely but I was just wholly disappointed with our first ever visit to Smokey Bones. The most disappointing of it all, was it was our 17th wedding anniversary dinner.
Sydney Herman
First, I want to acknowledge that the only saving grace of our dining experience was our waiter, Chris. He was attentive, kind, and doing his job well while also managing the bar. This review does not reflect on him.
My boyfriend and I are new to the area and decided to give this place a try on a Wednesday evening around 7:45–8:00. While I didn’t expect to be met with a warm hug, I also wasn’t expecting such an unwelcoming atmosphere. The host was cold and came across as uninterested, which set a poor tone right from the start.
We received our appetizer without issue, but the problem arose with our main meals. My boyfriend ordered the brisket platter and I ordered a hamburger. After finishing our appetizer, we waited over 30 minutes for our food. Normally, that might be understandable during a rush, but most of the other tables around us already had their food.
While waiting, we overheard a woman scolding someone in the kitchen because our table’s order wasn’t ready and so much time had passed. Shortly after, she came to our table and informed us they were out of brisket and that Chris had not been made aware (The ladymay have been the manager, but I have no clue because there was no introduction). I don’t blame our waiter at all; it’s concerning that the ticket wasn’t checked at any point during the long wait. Overall, the kitchen seemed disorganized and lacking communication or guidance.
We were compensated and received an apology from Chris, which we appreciated. However, as this was our first impression, we’ll likely be trying other places in the area moving forward
… moreMy boyfriend and I are new to the area and decided to give this place a try on a Wednesday evening around 7:45–8:00. While I didn’t expect to be met with a warm hug, I also wasn’t expecting such an unwelcoming atmosphere. The host was cold and came across as uninterested, which set a poor tone right from the start.
We received our appetizer without issue, but the problem arose with our main meals. My boyfriend ordered the brisket platter and I ordered a hamburger. After finishing our appetizer, we waited over 30 minutes for our food. Normally, that might be understandable during a rush, but most of the other tables around us already had their food.
While waiting, we overheard a woman scolding someone in the kitchen because our table’s order wasn’t ready and so much time had passed. Shortly after, she came to our table and informed us they were out of brisket and that Chris had not been made aware (The ladymay have been the manager, but I have no clue because there was no introduction). I don’t blame our waiter at all; it’s concerning that the ticket wasn’t checked at any point during the long wait. Overall, the kitchen seemed disorganized and lacking communication or guidance.
We were compensated and received an apology from Chris, which we appreciated. However, as this was our first impression, we’ll likely be trying other places in the area moving forward
Trayshaun Brown
I had a fantastic experience at Smokey Bones in the Jtown area of Louisville, KY! The service was excellent from start to finish—the staff were incredibly friendly, attentive, and made me feel right at home. The restaurant was spotless, which added to the overall comfort and enjoyment of my visit. The atmosphere was welcoming and the entire team made sure everything was just right. I highly recommend Smokey Bones to anyone living in or passing through the Jtown area—you won’t be disappointed!
… moreKyle Kelly
STAY AWAY!
We came here tonight only because LongHorn had a 1.5-hour wait. From the moment we arrived, it was clear the restaurant was poorly managed. Several tables had not been cleaned, and the hostess was nowhere in sight to assist us.
After finally being seated in the back, we waited over 15 minutes without any service. My husband eventually had to speak to the bartender just to ask for water. At that point, we were told we had been seated in “no man’s land” and that no server had been assigned to our table.
The grand finale came later. After eating the pulled pork Sammy , my husband experienced what can only be described as a Dumb and Dumber-level digestive food poisoning emergency. If you’ve seen the movie… you know.
This review is NOT directed at our server, who was kind and apologetic once he realized what had happened. The issue lies with the overall management, mishandled food, and cleanliness of this establishment.
… moreWe came here tonight only because LongHorn had a 1.5-hour wait. From the moment we arrived, it was clear the restaurant was poorly managed. Several tables had not been cleaned, and the hostess was nowhere in sight to assist us.
After finally being seated in the back, we waited over 15 minutes without any service. My husband eventually had to speak to the bartender just to ask for water. At that point, we were told we had been seated in “no man’s land” and that no server had been assigned to our table.
The grand finale came later. After eating the pulled pork Sammy , my husband experienced what can only be described as a Dumb and Dumber-level digestive food poisoning emergency. If you’ve seen the movie… you know.
This review is NOT directed at our server, who was kind and apologetic once he realized what had happened. The issue lies with the overall management, mishandled food, and cleanliness of this establishment.
Burn After reading
Didn’t really know what to expect from a place called smoky bones. The food was excellent. They were a bit busy but the bartender/ server was in it even though she is pregnant. Excellent server. The food was good and the drinks were strong. Very clean restrooms as well. We will definitely be back when in the area again.
… moreSarah M.
The eaitress who took care of us was nice but I guess we stood in the wrong place when we walked in and the lady at that counter acted like we didn’t exist. No one second, or be right with you or someone will seat you over there. And the place was pretty empty at lunch on Saturday around 2. I felt like when your trying to get the nurses attention and they pretend your invisible. We choose lunch specials and then found out you can’t have it on the weekend. The bummer was you can’t even order it at full price elsewhere on the menu. We ordered a few shots they had on special on the menu but they didn’t have the ingredients. Our food came out good and the sauce selection is great. I ordered a side of cornbread but she brought and of course charged us for the appetizer which was double cornbread and double the price. And last but probably most important was someone else’s permanent pink lipstick on one of the water cups she brought. (See photos)
… moreLanae Rhodes
I thoroughly enjoyed my visit to Smokey’s during a family trip to Kentucky. The entire experience was fantastic! The food was delicious and served hot. We ordered the bone fire, which was more than enough for all eight of us. Our server, Destiny, was exceptional—her friendly personality made us feel right at home!
… more