Angela Begley
Cracker Barrel. What have you done. My family and I moved to Tennessee about 10 years ago from Alabama. Cracker Barrel was the place we always went with our families to get a little piece of home. It was so comforting to us and the food was always amazing. We have so many memories and so many holidays spent at Cracker Barrel.
We went in today for the first time since everything changed and it completely broke our hearts. I seen a review earlier that said you feel like you’re on edge while eating there now and that’s the truth. There was no conversations, no laughing, no sound at all. We felt we couldn’t talk, or laugh, almost like being in a library.
The food was the most disappointing of it all. When the menu says grilled shrimp and you get plain boiled shrimp. Or when you get chicken and dumpling soup instead of chicken and dumplings.
Our waitress, Casey, was an absolute doll. She was the only waitress for the whole dining room today and she was killing it considering the situation. While I watched another two guys dance around with AirPods in and another reaching across people to fill up sugar dishes, she made sure we never ran out of drinks and made sure our food was out on time. Thank you Casey for doing such a good job!
I’m not sure we will be back after the changes and disappointment from today. It really hurt our hearts considering this has been our place for the last ten years. I hope whatever caused all these changes was worth losing so many loyal customers, because I feel there’s going to be a lot of people leaving after this.
… moreKaren Hoff
Listing and showing properties today so stopped in at Smyrna Cracker Barrel Restaurant. I had ribs, dumplings and collard greens. Robert Hoff had pancakes with bacon and eggs. Delicious food. Place was painted inside and out white and the menu was updated. Clean and well run.
… moreLee Roberts
Place was slammed. Claire was doing her best to keep up. We appreciate her attitude even though it took some time to get our food. I had grilled chicken, salad, and broccoli. I like this restaurant nonetheless.
… moreJaclyn Haddock
Service was terrible. The hostess was moody, the server was not good. We had to wait until the food arrived to get biscuits. We had to wait a long time to get drink refills, and had to ask. When we ate our biscuits and wanted more, he asked “how many more?” The store employees wandered around like the elderly were trying to steal their baby clothes. It was uncomfortable & extremely salty.. in a lot of ways.
… moreChristina White
Let me start off by saying, I love Cracker Barrel. I had a long day of traveling and just wanted some comfort food-Chicken & Dumplings. I ordered on the app and it said 20-30 minutes. I got a text and said check in when you arrive and we will bring it right out. I arrived early as my hotel was close to this location. I waited about 10 minutes after my order time was scheduled for and nobody came out. I went inside and told them I was curbside pick up. A young man (who was very polite) came from the back and said “They are still working on your order.” I asked if he knew how much longer it would be. He responded. I don’t know. I asked him if he could please check. He went to the back and returned to tell me “We are out of chicken and dumplings” I responded with “Did you guys not think it was important to let me know? I’ve been waiting 20 minutes. What are my options?” He asked someone through his headset, then responded with “Country fried steak or Chicken” I told him Country fried chicken was fine. He went to the back and within 45 seconds was back with my order. That should have alerted me to check the order, but I was exhausted from traveling. He told me he put in a piece of chocolate cake and apologized for running out & to have a good night.” I went to my hotel and unboxed my food only to find the country fried steak was cold and greasy. The Mashed potatoes had large uncooked potatoes in them. I called the manager to express my frustrations on tonight’s experience and he did offer a refund. I’m not unreasonable to know that a restaurant can run out of things- I just wish 1. communication would have been better from this establishment. They had my curbside parking number and my phone number to call and let me know. 2. They would have taken pride in cooking me a fresh piece of Country fried steak, especially since that wasn’t my original order. Food 1 service was 3 due to lack of communication. However like I said the curbside guy was nice, threw in a piece of cake and the manager did apologize and offered a refund. Atmosphere is always great, so 5 . Please just communicate with your guests.
… moreWeng de Guzman
It was a lovely experience!
The food was delicious!
Service was great, staff were friendly. ❤️
… moreJacob Kelly
i had recently went to the newly remodeled cracker barrel and LOVED IT! it was much brighter, clean-lined and super easy to find everything in the gift shop! i love the new look! i was greeted at the host stand my two wonderful ladies. we were seated in Giovanna’s section, such a refreshing dining experience with her! the check out process was great with the cashier Sage! she was respectful, genuine and even offered me a sweet treat for later! everyone at this location was extremely friendly and made it a wonderful experience!
… moreJupiter Wise
Amazing location. The remodel looks great and the staff are above and beyond in terms of courteous. Deccie was my server for this visit and she was fantastic. 🙂
… moreTrixie Verchota
They dun went and modernized the Cracker Barrel..
But seriously, the food is good, the staff are polite, service is fast.
But I absolutely hate the decor now. I rather liked the woodsy pilgramy feeling.
The decor will go into my “Thanks, I hate it” box.
… moreDoug Austin
Food quality is slipping. You can tell most of it comes off of Cisco truck these days. Other than that the atmosphere and service have been good. I’m still a fan but hope they’ll bring the quality up a bit
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