American chain restaurant offering sizable portions from a vast menu including signature cheesecake
Address and Contact Information
Address: 455 Commerce St, Fort Worth, TX 76102
Phone: (817) 348-0810
Menu Photos
Order and Reservations
Reservations: thecheesecakefactory.com
Order: Order online
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The Cheesecake Factory – Downtown Fort Worth
Located across from Bass Performance Hall in Downtown Fort Worth, The Cheesecake Factory offers more than 200 made-from-scratch dishes prepared fresh each day.
Reviews
Jimbo Lesjak
As we entered into this amazing beautiful atmosphere we were greeted by hostess. She found a good seat for us and then we were introduced to an amazing waiter. The menu was let’s say a lot of choices it’s an amazing tasting food. Of course we had to try there cheesecake which was amazing. My favorite was the carrot cake. We will be visiting again very soon at the downtown fort Worth.
… moreLeilani
I have dined at many Cheesecake Factory locations over the years, and unfortunately, this was the first time I’ve ever left with such a disappointing experience.
We called ahead because we were stuck in traffic and were told at 6:10 p.m. that there was “no wait,” yet the soonest seating available was 7:45. That was confusing. When we arrived, the actual wait ended up being about 40 to 45 minutes, which would have been completely understandable on a busy Friday night. The confusion just started things off on the wrong foot.
Once seated, the issues continued. Our server, Chris, seemed much more engaged with his other tables. We waited quite a while to place our order, and although the food itself was excellent as always, service was very inconsistent.
I ordered sweet tea, and it was incorrect twice. It wasn’t unsweetened tea, but it definitely wasn’t sweet tea either. After the second attempt, I asked for ginger ale instead. It took several minutes, and when it finally arrived, it was a warm bottle. I then had to repeatedly ask for a cup of ice. Our server said he would bring it, but didn’t. We flagged down another staff member who never returned.
Thankfully, Casey stepped in. He was attentive, kind, and immediately brought me a full glass of ice within seconds. Later, when I mentioned the sweet tea issue to him, he brought me a fresh, properly sweet glass right away. That small act of responsiveness truly stood out. Casey was the only team member who delivered the level of service I’ve consistently experienced at other Cheesecake Factory locations.
Unfortunately, the service challenges continued through the end of the meal. We had to remind our server about to-go boxes and a to-go cup, and even at checkout things felt rushed and disorganized. For a party of three with a $135 bill, we simply expected a smoother, more attentive experience.
The food was great, as it always is. But service makes a difference. Based on this visit, I would not return to this Fort Worth location. I truly hope management recognizes team members like Casey who exemplify what great service should look like.
… moreWe called ahead because we were stuck in traffic and were told at 6:10 p.m. that there was “no wait,” yet the soonest seating available was 7:45. That was confusing. When we arrived, the actual wait ended up being about 40 to 45 minutes, which would have been completely understandable on a busy Friday night. The confusion just started things off on the wrong foot.
Once seated, the issues continued. Our server, Chris, seemed much more engaged with his other tables. We waited quite a while to place our order, and although the food itself was excellent as always, service was very inconsistent.
I ordered sweet tea, and it was incorrect twice. It wasn’t unsweetened tea, but it definitely wasn’t sweet tea either. After the second attempt, I asked for ginger ale instead. It took several minutes, and when it finally arrived, it was a warm bottle. I then had to repeatedly ask for a cup of ice. Our server said he would bring it, but didn’t. We flagged down another staff member who never returned.
Thankfully, Casey stepped in. He was attentive, kind, and immediately brought me a full glass of ice within seconds. Later, when I mentioned the sweet tea issue to him, he brought me a fresh, properly sweet glass right away. That small act of responsiveness truly stood out. Casey was the only team member who delivered the level of service I’ve consistently experienced at other Cheesecake Factory locations.
Unfortunately, the service challenges continued through the end of the meal. We had to remind our server about to-go boxes and a to-go cup, and even at checkout things felt rushed and disorganized. For a party of three with a $135 bill, we simply expected a smoother, more attentive experience.
The food was great, as it always is. But service makes a difference. Based on this visit, I would not return to this Fort Worth location. I truly hope management recognizes team members like Casey who exemplify what great service should look like.
Jessica Z.
Cheesecake factory is easily one of my favorite restaurant chains of all time. Stopped in for happy hour. Deals were alright, definitely better happy hours out there. Anyway, grabbed a spot at the bar. The bartender was excellent and very attentive even though she was super busy. I ordered my go to the chicken maderia -soooo good!
… moreLatoria Long
If I could give zero starts I would. I ordered food for my office today. The majority of us ordered the chicken Alfredo. This is the worst chicken Alfredo I have every had. The dish was bland. The noodles were super mushy and there was so much oil and grease I had to drain it with paper towels. Mind you, these plates of pasta are $30 each Untilamtely the food was just about inedible and the mac and cheese balls were burnt. Absolutely inexcusable.
… moreJ. Nicole Barrett
I have loved The Cheesecake Factory for many years strictly for their delicious Cheesecakes! I am known to go there, grab some slices, and leave with several flavors to try! Yum!
I rarely dine there. Today however, my son wanted to celebrate his Birthday with a family lunch there!
Our food was delicious. Every single item! The Carbonara never disappoints, and my Spicy Rigatoni Vodka Sauce pasta was fantastic.
The extensive children’s menu is also such a great touch!
Our kind waiter went out of his way to ensure my son had a beautiful Birthday celebration!
Very good experience all around and I love the decor / ambiance.
… moreI rarely dine there. Today however, my son wanted to celebrate his Birthday with a family lunch there!
Our food was delicious. Every single item! The Carbonara never disappoints, and my Spicy Rigatoni Vodka Sauce pasta was fantastic.
The extensive children’s menu is also such a great touch!
Our kind waiter went out of his way to ensure my son had a beautiful Birthday celebration!
Very good experience all around and I love the decor / ambiance.
Chuck Vessey
It’s been a long time since we’ve been here but only because it’s a long way from home. But since we were coming this way today we made a point of having dinner here. Food is always delicious and the service has always been great.
… moreDarwin D Pitts II
We visited The Cheesecake Factory right before the big winter storm of 2026 hit. We originally had other plans, but so many venues were closed in anticipation of the weather since it was my birthday. We were so grateful they were open!
The bartender was incredibly nice and helpful they really made the experience special despite the stressful weather buildup outside. To top it off, the bathrooms were spotless. It turned what could have been a disappointing birthday into a really cozy and memorable evening.
… moreThe bartender was incredibly nice and helpful they really made the experience special despite the stressful weather buildup outside. To top it off, the bathrooms were spotless. It turned what could have been a disappointing birthday into a really cozy and memorable evening.
Timothy Jackson
My family and I visited The Cheesecake Factory this Tuesday, and unfortunately, we are left very disappointed.
My wife ordered the Four Cheese Pasta with Chicken, which is something we’ve ordered before. When the dish first came out, it was clearly lacking the creamy, cheesy consistency we’re used to. It looked dry, and you could barely see any cheese in the dish. We brought it to our waiter’s attention (I unfortunately don’t remember his name), and to his credit, he had the meal remade. The second plate did appear much cheesier and more like what we normally expect.
However, later that night, my wife became very ill and began experiencing symptoms consistent with food poisoning. That completely overshadowed any effort to correct the original issue. It’s extremely upsetting when a night out with your family results in someone getting sick.
We’ve dined here before and have usually had good experiences, which makes this even more concerning. Food quality and safety should never be a gamble. I hope management takes this seriously and looks into what may have happened, because no family should have to worry about getting sick after eating at a restaurant.
Very disappointed.
Update: I make the comment above. The cheesecake factory replies with go to the website to file your complaint. I went to website and filed the complaint. I have yet to here anything. I don’t even feel like a valued customer.
… moreMy wife ordered the Four Cheese Pasta with Chicken, which is something we’ve ordered before. When the dish first came out, it was clearly lacking the creamy, cheesy consistency we’re used to. It looked dry, and you could barely see any cheese in the dish. We brought it to our waiter’s attention (I unfortunately don’t remember his name), and to his credit, he had the meal remade. The second plate did appear much cheesier and more like what we normally expect.
However, later that night, my wife became very ill and began experiencing symptoms consistent with food poisoning. That completely overshadowed any effort to correct the original issue. It’s extremely upsetting when a night out with your family results in someone getting sick.
We’ve dined here before and have usually had good experiences, which makes this even more concerning. Food quality and safety should never be a gamble. I hope management takes this seriously and looks into what may have happened, because no family should have to worry about getting sick after eating at a restaurant.
Very disappointed.
Update: I make the comment above. The cheesecake factory replies with go to the website to file your complaint. I went to website and filed the complaint. I have yet to here anything. I don’t even feel like a valued customer.
Stephanie
We sat at a high table and we waiting around 10 minutes for a server to give us menus and ask for our drinks. We didn’t receive our bread and butter up until 20 minutes after being seated AND we had to ask for it. We weren’t given utensils. Around 5 minutes later, they asked us for our food. They took around 40min-1 hour to give us our food. My food description was said to be “very spicy.” My food got here- it wasn’t spicy at all AND it was cold. I asked them to reheat my food and they did. We only got our utensils only after we received our food and it’s because we asked. Everything was expensive but not good service or delicious at all. Wouldn’t come back.
… moreMeghan Galloway
The meal was great!! And the cheesecake was so yum! We came with a large party so service was a little slower than other tables, as expected though! Our server Jillian handled our party of 12 very well, she was so kind and attentive! Especially considering she probably had other tables she was tending too!
… more