Counter-serve chain serving up a menu of specialty or custom pizzas for takeout or delivery.
Address and Contact Information
Address: 4561 Hard Scrabble Rd, Columbia, SC 29229
Phone: (803) 419-3700
Menu Photos
Order and Reservations
Order: Order online
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Reviews
This is the 2nd time I’ve had a bad experience at this location. One time before I ordered the same pizza with no mushrooms, picked it up and it was loaded with mushrooms. Went back and they made another one, this one had nothing but meat and cheese. I stopped going for a while after that and now this experience will keep me away permanently!!.
I quickly called the store and spoke to a man who seemed to take his job very lightly. He was laughing and joking around instead of addressing my issue seriously. I explained that my order was incorrect, but he insisted that he had prepared it himself and claimed it was the right pizza. I expressed my frustration and requested a refund, asking them to pick up the incorrect pizza. He informed me that the delivery driver had already gone home for the night and that I would need to come to the store to return the pizza for a refund.
I complied and brought the pizza back to the store, where I showed the man that it was indeed the wrong order. Instead of acknowledging my concern, he dismissed me and continued to gaslight the situation. I asked once more for my refund, but to no avail. Eventually, he contacted his manager and explained the situation while still insisting there was nothing wrong with the pizza. He mentioned that we needed a refund but didn’t know how to process it.
After a few minutes, the manager said she had canceled the order and that my money should be back on my card within about 36 hours. When I checked my account, there was no pending transaction. I then asked for some form of confirmation, like a receipt, but the manager told her employee that there was nothing she could provide to prove the cancellation.
The employee, who was on a cell phone call with the manager, was asked to request a screenshot of the cancellation, but she refused. I then suggested that he ask her to send an email, which was also denied. Instead, she instructed him to call the police on us. I asked the employee for her name, but he acted as if he couldn’t disclose it. While still on the phone with the manager, he asked for permission to share her name, but she simply hung up.
This entire ordeal was incredibly frustrating and stressful, and I will not be ordering from this location again due to their unprofessionalism. The manager seemed completely indifferent to the distress of both her employee and the customers. I will be sharing my experience to warn others about this unpleasant situation. It is truly disheartening to have a customer service representative suggest calling the police over a service issue. Eventually, the employee did tell us the manager’s name: Christine.