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✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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American chain restaurant offering sizable portions from a vast menu including signature cheesecake
Hours
| Tuesday | 11:30 AM–10 PM |
| Wednesday | 11:30 AM–10 PM |
| Thursday | 11:30 AM–10 PM |
| Friday | 11 AM–11 PM |
| Saturday | 11 AM–11 PM |
| Sunday | 10 AM–10 PM |
| Monday | 11:30 AM–10 PM |
Menu Photos
Order and Reservations
Reservations: thecheesecakefactory.com
Order: Order online
Photo Gallery
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Reviews
Harley Dishon
Oh wow how?.. Suchks much def would bet against. Why douth though protesting? Menu does length, but not width.. depth is girthy. Dun eating then more sweet eating. Some sour on sweet sawce. Gud would has gain.
… moreMargaret Henderson
Lunch was set here with friends and family to celebrate an academic success. Prior to arrival I called ahead because our party was a bit larger than the reservation size. The manager was very accommodating and made changes swiftly for
Us. The staff was very nice and greeted everyone kindly. There was a good variety of food. The bread did take a little while to Come Out but everyone was pleased with the bread being hot! The food was good and there was ability to make changes to selections to accommodate eating preferences. The bathroom was well stocked and clean. There was lots of options for Cheese cake as well!
… moreUs. The staff was very nice and greeted everyone kindly. There was a good variety of food. The bread did take a little while to Come Out but everyone was pleased with the bread being hot! The food was good and there was ability to make changes to selections to accommodate eating preferences. The bathroom was well stocked and clean. There was lots of options for Cheese cake as well!
Brittany Williams
This was our first time! They did not disappoint, well didn’t disappoint me that is! Beautiful restaurant, clean, friendly staff! We ordered stuffed mushrooms, steak meal & the original cheesecake!
… moreJim Mahoney
Stopped by for lunch. Had the Cuban Sandwich with fries. The sandwich was excellent with an over abundance of meat. The fries were nice and crisp. I
Topped it off with a margarita which was also very good!! My server was great!
… moreTopped it off with a margarita which was also very good!! My server was great!
Angelique Worrell
Our party of 7 had one of the most disappointing dining experiences we have ever had at Cheesecake Factory.
From the beginning, service was incredibly slow. Our alcoholic beverages took a very long time to arrive despite there being multiple associates on the floor and no one sitting at the bar.
When ordering food, we were told several items were out of stock. My granddaughter ordered pickle fries and they were unavailable. My daughter ordered a pasta dish that was also unavailable. She was offered an alternative, only for a manager to come over and inform her that option was out of stock as well. At that point, it was clear there were major kitchen or inventory issues.
When the food finally arrived, no one returned to check on our table. Considering the ordering issues, you would think someone would have followed up & checked in to overcome the experience we had received. Because of this, we were not able to provide feedback until the very end when our waitress came back to ask if we wanted dessert.
My mother’s meatloaf was severely overcooked, and her mashed potatoes were literally cold and frozen. The waitress did apologize and admitted that multiple guests had been sending the mashed potatoes back all night due to them being cold or frozen. That alone is concerning.
We asked to speak with a manager due to the overall experience. Unfortunately, he seemed unsure how to handle the situation. I ultimately had to request that my mother’s meal be removed from the bill because it was inedible. Not a single person at our table finished their meal or even came close.
To make matters worse, after we left, my daughter realized she had accidentally left her phone behind. She immediately called the restaurant. The person who answered was passive aggressive and repeatedly told her she could not confirm whether they had the phone and that even if they did, we would not be able to retrieve it until 11:30 the next morning, even though they had just closed.
We explained that we do not live in the area and was already turning around. After putting her on hold, she confirmed they had the phone but again insisted we could not pick it up because they were closed. My daughter was not asking to come, she simply was asking for someone to bring the phone outside if possible. The tone remained dismissive and unhelpful & i will admit my daughter became increasingly upset and told her the manager needed to reevaluate his hiring and training and to fix it, the associate then hung up on her.
Eventually, we were able to retrieve the phone. However, when we got it plugged in, we discovered the device was damaged and no longer functioning properly. The screen was completely whitened halfway through enabling being able to do anything & then the phone eventually turned completely black. I encourage someone to check the cameras here to determine what was done if it was in sight of the cameras. I cannot say exactly what happened, but it was not damaged prior to being left there, and she had to purchase a new phone the night after, Thursday evening.
I have contacted corporate and am considering filing a police report, honestly, regarding the damage. We paid $274 for dinner that no one enjoyed or ate other than the salads, then had to purchase a brand new phone. All over a negative experience in this establishment.
I have never experienced such poor service, lack of accountability, and overall mishandling of a situation at any establishment before. This was beyond disappointing & none of us will ever be returning which is very unfortunate being we’ve had great experiences before.
… moreFrom the beginning, service was incredibly slow. Our alcoholic beverages took a very long time to arrive despite there being multiple associates on the floor and no one sitting at the bar.
When ordering food, we were told several items were out of stock. My granddaughter ordered pickle fries and they were unavailable. My daughter ordered a pasta dish that was also unavailable. She was offered an alternative, only for a manager to come over and inform her that option was out of stock as well. At that point, it was clear there were major kitchen or inventory issues.
When the food finally arrived, no one returned to check on our table. Considering the ordering issues, you would think someone would have followed up & checked in to overcome the experience we had received. Because of this, we were not able to provide feedback until the very end when our waitress came back to ask if we wanted dessert.
My mother’s meatloaf was severely overcooked, and her mashed potatoes were literally cold and frozen. The waitress did apologize and admitted that multiple guests had been sending the mashed potatoes back all night due to them being cold or frozen. That alone is concerning.
We asked to speak with a manager due to the overall experience. Unfortunately, he seemed unsure how to handle the situation. I ultimately had to request that my mother’s meal be removed from the bill because it was inedible. Not a single person at our table finished their meal or even came close.
To make matters worse, after we left, my daughter realized she had accidentally left her phone behind. She immediately called the restaurant. The person who answered was passive aggressive and repeatedly told her she could not confirm whether they had the phone and that even if they did, we would not be able to retrieve it until 11:30 the next morning, even though they had just closed.
We explained that we do not live in the area and was already turning around. After putting her on hold, she confirmed they had the phone but again insisted we could not pick it up because they were closed. My daughter was not asking to come, she simply was asking for someone to bring the phone outside if possible. The tone remained dismissive and unhelpful & i will admit my daughter became increasingly upset and told her the manager needed to reevaluate his hiring and training and to fix it, the associate then hung up on her.
Eventually, we were able to retrieve the phone. However, when we got it plugged in, we discovered the device was damaged and no longer functioning properly. The screen was completely whitened halfway through enabling being able to do anything & then the phone eventually turned completely black. I encourage someone to check the cameras here to determine what was done if it was in sight of the cameras. I cannot say exactly what happened, but it was not damaged prior to being left there, and she had to purchase a new phone the night after, Thursday evening.
I have contacted corporate and am considering filing a police report, honestly, regarding the damage. We paid $274 for dinner that no one enjoyed or ate other than the salads, then had to purchase a brand new phone. All over a negative experience in this establishment.
I have never experienced such poor service, lack of accountability, and overall mishandling of a situation at any establishment before. This was beyond disappointing & none of us will ever be returning which is very unfortunate being we’ve had great experiences before.
Akilah Rogers
The most delicious, well-proportioned cheesecake you will ever have in your entire life!!! And their spaghetti & meatballs with angel hair pasta is to DIE for! It was like a true taste of authentic Italian that no other can compare to, the texture of the pasta, the well-made tomato sauce, and the 3 giant meatballs texture is similar to that of the flavor in Spaghetti-O’s!! Totally worth it!!
… moreLauren Smith
This is the second time I’ve visited this location and much was left to be desired as far as food and service. If you look at the Food picture there was hair baked into the cheese of my nachos. I mentioned it to the server. The manager came over to apologize, but there was absolutely no accommodations made for the inconvenience. I have never visited a restaurant where they do nothing to accommodate this inconvenience they caused. Nothing was offered, and no discount was even taken off the check This server apologized several times stating she understood where I was coming from and every other restaurant she’s worked Would have done something to rectify their mistake. I absolutely do not recommend this location. They do not value their customers
… moreBrandi Nicole
One of my favorite chain restaurants!!! Beautiful location and our server Josh was awesome! Food was great as always. Highly recommended!!
… moreDarryl Lewis
We had a fantastic experience at The Cheesecake Factory in Short Pump while celebrating my mom’s birthday! From the moment we walked in, we were greeted with warm smiles and seated promptly. The ambiance was welcoming, and everything just felt perfect for a special occasion. We started with the egg rolls and calamari appetizers and both were absolutely delicious! The egg rolls were crispy, flavorful, and perfectly seasoned, while the calamari was tender and cooked to perfection with just the right amount of crunch. Definitely a great way to kick off our meal. The rest of the food was just as impressive. Everyone at the table enjoyed their entrees and everything was hot, fresh, and full of flavor. The portion sizes were generous, and the menu had something for everyone, which made it easy to please the whole family. What truly made our visit exceptional was the outstanding customer service. Our waiter, Arshi, went above and beyond to ensure we had a great time. She was friendly, attentive, and incredibly accommodating, making sure my mom felt celebrated on her special day. Her knowledge of the menu and recommendations were spot-on, and she checked on us regularly without being overbearing. Overall, this was a memorable experience filled with great food, great service, and lots of smiles. Thank you to Arshi and the entire staff for helping us make my mom’s birthday so special. We’ll definitely be back!
… moreLaura Bland
Everything was great. Not much of a wait on an early Friday night. It’s what you expect from the Cheesecake Factory. We had exceptional service. Took our desserts home and really loved the Reese’s cheesecake especially. Pretty expensive but got two meals out of the visit. My first time in the restaurant in more than seven years–nothing changed, it was great.
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