

There’s a Burger King® restaurant near you at 2333 Ogden Ave. Visit us or call for more information. Every day, more than 11 million guests visit over 13,000 Burger King® restaurants near them in 97 countries around the world. And they do so because our fast food restaurants are known for serving high-quality, great-tasting and affordable food. The Burger King® restaurant in AURORA, IL serves burgers, breakfast, lunch and dinner prepared your way. The original HOME OF THE WHOPPER®, our commitment to quality ingredients, signature recipes, iconic sandwiches like the flame-grilled WHOPPER® Sandwich and fast, family-friendly dining experiences in a welcoming environment is what has defined our brand for more than 50 successful years.
Well-known fast-food chain serving grilled burgers, fries & shakes.
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Burger King, 901 N Lake St, Aurora, IL 60506, US – MapQuest
Reviews
On Tuesday, August 2nd, I foolishly went to this Burger King location. I say “foolishly” because I wasn’t feeling well, my eyes were still dilated from my doctor’s appointment and I was tired. All a combination for disaster. Smh…
I ordered: 4 Impossible Whoppers at $6.00 each (for my mom and I always save for lunches and/or dinner) w/cheese, a Big Fish sandwich at 4.99 and 2 large frozen Mystery Fanta drinks which were advertised as new, for $1.00 each. Well, when I paid for it, I thought I saw like $24.00 and some change. I questioned the cashier about the drinks because I saw the price was actually $5 something. It turned out later to be $5.18. Both of us were wearing masks or at least I think she was too, however, her response was that they didn’t have the right size cup for that price. She also said I had asked for the large. I told her she gave me a choice and I responded that since it was the “same price” I’ll just take the large.
Anyhoo, I received my order and left. Oh! I asked for my receipt. I asked her if it was the “right one?” She said it was. You’ll see in the photos what I was given. Incompetence. When I arrived home, after taking my mother’s food items to her and her overpriced drink, I was finally able to see the receipt. Imagine to my surprise when I saw $44.58! What the?!! Immediately I tried to call them. The number on the receipt was a fax number. I Googled it and found the correct number, yet no one answered. I called twice. I drove there the following day and spoke with the same cashier. Smh again…Here’s a short synopsis of her responses:
1. The manager was told that he needed to change the number on the receipt and still has not.
2. The guy working there Tuesday evening was by himself “…so that’s why he didn’t answer the phone…”
3. You didn’t choose the right size and cup (I asked what the cup looked like and she showed me a smaller paper cup).
4. She told me I had to order 2 different versions of the “Impossible Whoppers” that are not even advertised. I responded that’s not what’s advertised and pointed it out to her.
5. I left without my stolen money.
I’m not looking for the entire amount back, just what I overpaid. I did a survey and called the corporate’s customer service number for complaints as well as did a complaint survey. I received a generalized e-mail response that the restaurant manager was notified and would call me. When I called corporate, I was told the same thing, although the person I spoke with did agree that I was overcharged. I called twice. To this day, the manager still has not called.
My next move is to contact BBB and Fair Trade. I hate to be one of those people who are on the court TV shows “based on principle” for such a small amount but I may have to go there. I do know this much though, I’ll never, EVER return to that location and I have shared and will continue to share my story with everyone.
The building is located on the corner of Rt. 34 & Montgomery Rd. Just FYI so you can stay clear of them.
Now let’s talk about the cheeseburger which could fit in the palm of my hand. Are they always that small? Also, the meat didn’t look all the way cooked, had a pink tone to it. Again is that normal for Burger King?
The fries were nice and FRESH but sadness their ketchup was just liquid like water so we couldn’t even use it. With fresh fries you need to have a cooling agent so you can eat them right away.
Overall, our experience was okay here nothing wow about it, but hey maybe next time!
Placed order online as I thought that would be better, pulled up to the drive thru and was told “one moment” at the drive thru box and waited 10mins ish, long enough for the person behind me to get fed up, reverse, and go in.
If I hadn’t already paid, I would have left at this point.
Went inside, waited another 15-20, 30 total for the whole experience just to have my burger made wrong, microwaved chicken fries – soggy and gross, cold fries, and no sauce. So disappointed and still hungry because the food was too gross to eat.
Done with this spot. They are understaffed and just bad all around.