4.0 – 513 reviews • Sandwich shop
Counter-serve sandwich chain offering made-to-order hot & cold subs, plus a variety of hot sauces.
✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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Order and Reservations
Order: Order online
order.firehousesubs.com
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Menu – Firehouse Subs
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Reviews
Nicole Hood
I have been here a few times b/c it is close to my home. However, last time I ordered at the counter, and it took almost 25 min for 2 kids meals and 1 medium sub. So this time, I ordered on the app. Specifically said extra pickle spears and mayo and mustard on side since my kids were sharing a sub. Picked it up and it was like they didn’t even see the requests (except they did remove the tomatoes ). One sandwich had no pickles and the other did not have the extra. It had both mayo and mustard on it and none on the side. Anyway, it’s just frustrating b/c I had to go back in after I got my order and wait. They even put a “checked twice for accuracy” sticker on it , with no initials since it obviously wasn’t checked? Also the shopping center it is in is very dirty and gross. Not sure why the landlord and/or shops do not clean it up better, but there is always spilled food, trash, and overflowing trashcans. The light above Firehouse has been blinking for months and for some reason they just don’t fix it? Next time, I will drive to a different location for correct food and faster service in a clean location.
… moreVanessa
I frequent this location a lot, and I always recommend it to people.
The staff is extremely sweet! They’re funny and friendly with every customer, and they seem to have a good vibe going on behind the counter, which is really nice to see.
I incidentally always get here a little after they’ve cleaned the floors, so I know this location cares about it’s cleanliness.
It’s not super crowded. They get a lot of online orders, which means the lobby is calm, so it’s perfect if you need some place to take it slow.
I always forget to leave a review, but I can’t recommend this location enough. The staff is fantastic! And very helpful! Shout out to the manager, Mackenzie! She’s very professional and knowledgeable of her job, as well as friendly and helpful.
… moreJenny vanover
The food was amazing it was still hot and fresh. The service was amazing. When I said I had never been there the server walked me through the menu and why people loved certain sandwich’s. It was spotless. The entire store was clean and smelled amazing.
… moreCharlie Bock
I can honestly say that is the best Firehouse experience I have ever had. The store is nice and clean but most importantly the staff is phenomenal. Super friendly and attentive and I felt welcome. Keep up the good work!!!
… moreGalen Bayers
Very friendly staff!
And well staffed compared to other restaurants in this heavily congested area from the college students.
So that makes the food come out fast.
I was expecting to pay more for my sandwich and was pleasantly surprised that it wasn’t more.
I will be coming back more often if they keep it up like this
… moreN B
I ordered a delivery order through DoorDash today because I was trapped at the office & called beforehand with a question because the app limits the info provided.
The sweet young lady that answered, Mckenzie, was SO HELPFUL and completely transparent. She explained that, while they had been dealing with electrical issues all day & my sandwich might not be prepared as it was before, she would ensure I was still more than satisfied with my meal. She made recommendations based on my preferences, and in general was just a delight to speak with. 12/10 customer experience and my food was as great as ever! (Definitely manager-level demonstration of customer service. She understood the importance of eloquently conveying consideration & assistance in explaining their current dilemma while maintaining the customer’s satisfaction as the primary goal.)
One of the few restaurants post-COVID that hasn’t cheapened the quality of their ingredients. I rank firehouse closer to local restaurant standards, because they make an effort every time to ensure your meal is exactly to your expectations!
… moreRoy Williams
Never eaten here and wouldn’t. This has to be the 20th time I’ve seen the cook guy with his hands all over this dumpster outside smoking a cig.
… moreChloe Cain
why is there consistently biohazard in my sandwiches? a fingernail my first time, a hair the next, and my friend got a BANDAID. when’s the next health inspection so i can be sure and let them know?
… moreMichael Eisenhardt
I get my normal every time I get the smokehouse barbecue brisket with caramelize onions and extra mayo and barbecue sauce. But this time I got no barbecue sauce at all. Like I understand there was a new person but for real no barbecue sauce at all. I just spent 17$ for it and it’s not even worth paying for it, if they can’t listen to what the customer says to do.
… moreToria
Ordered at 7:55 and still waiting at 8:20 for my 2 sandwiches. Literally 1 other person in the store and 3 people working.
Update: took 30 minutes for 2 sandwiches. Person in front of me had 3 sandwiches. Still not understanding why it took 30 minutes but one worker was too interested in talking and they moved like sloths.
Update 2: ordered the turkey bacon ranch sandwich and apparently bacon can’t be added in 30 minutes because it was missing from the sandwich.
Do yourself a favor and skip this place.
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