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Come on in, stay awhile at our welcoming Starbucks coffeehouse in Holly Springs. Savor brewed coffee, tea, espresso, Cold Brew, Refreshers, and seasonal favorites, alongside quality breakfast and lunch sandwiches, wraps, egg bites, and a variety of pastries and bakery favorites. Take a moment to relax with comfortable seating and free WiFi. Explore the menu and order ahead in the Starbucks app or on our website. Plus, join Starbucks® Rewards to earn Stars toward free drinks and food, receive personalized offers, and enjoy exclusive member benefits. Since 1971, Starbucks Coffee Company has been dedicated to ethically sourcing and roasting highquality arabica coffee, bringing the Starbucks Experience to life in every cup.
Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
Address and Contact Information
Address: 185 Grand Hill Pl, Holly Springs, NC 27540
Phone: (919) 557-3246
Website: https://www.starbucks.com/store-locator/store/116560/
Order and Reservations
Order: Order online
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Starbucks Coffee Company
Explore our menu of handcrafted drinks, order ahead, sign up for Starbucks® Rewards, manage your gift card and more.
Last Updates
Reviews
Eva Saunders
I am writing to formally express my concern about the service I received this morning during an online order drive-through pickup.
I placed an online order for 6 items (3 croissants and 3 drinks). Upon arrival, I was asked to park outside and walk into the store to collect my order because it would take approximately 3 more minutes to prepare.
If customers select online ordering with drive-through pickup, requiring them to park and walk inside defeats the purpose of offering that service. This process can be inefficient and frustrating for customers.
More concerning was the employee’s attitude and manner of speaking, which felt unprofessional and lacked basic customer courtesy. I am not mentioning her name because my intention is not to embarrass her, but rather to give her an opportunity to improve her communication and customer service skills.
As paying customers, we expect respectful and professional service. Tips are earned through service quality, and unfortunately, the interaction did not reflect service deserving of a tip.
I believe this employee would benefit from additional training in customer communication and professionalism, as experiences like this can negatively impact customer trust and satisfaction.
I hope this feedback will be taken into consideration and addressed appropriately.
… moreI placed an online order for 6 items (3 croissants and 3 drinks). Upon arrival, I was asked to park outside and walk into the store to collect my order because it would take approximately 3 more minutes to prepare.
If customers select online ordering with drive-through pickup, requiring them to park and walk inside defeats the purpose of offering that service. This process can be inefficient and frustrating for customers.
More concerning was the employee’s attitude and manner of speaking, which felt unprofessional and lacked basic customer courtesy. I am not mentioning her name because my intention is not to embarrass her, but rather to give her an opportunity to improve her communication and customer service skills.
As paying customers, we expect respectful and professional service. Tips are earned through service quality, and unfortunately, the interaction did not reflect service deserving of a tip.
I believe this employee would benefit from additional training in customer communication and professionalism, as experiences like this can negatively impact customer trust and satisfaction.
I hope this feedback will be taken into consideration and addressed appropriately.
Izzy Wizzy
I had such a wonderful experience today! I went through the drive-thru with my step mom and found out the unfortunate news that my favorite syrup was discontinued. I decided to try something new (the pecan syrup), but I wasn’t a fan. So, I went inside to switch out my drink, and the staff were absolutely amazing—so kind, welcoming, and full of bright, beautiful smiles.
I was already having a rough morning, but when I got my new drink and got back in the car, I looked down at my cup and saw the sweetest handwritten message. Whoever wrote that (I believe it was the lovely person who took my order inside), I just want to say THANK YOU. That small act of kindness really boosted my mental health today.
This team went above and beyond, and I’m so grateful.
… moreI was already having a rough morning, but when I got my new drink and got back in the car, I looked down at my cup and saw the sweetest handwritten message. Whoever wrote that (I believe it was the lovely person who took my order inside), I just want to say THANK YOU. That small act of kindness really boosted my mental health today.
This team went above and beyond, and I’m so grateful.
Scott Jordan
Holly Springs Starbucks is a great place. I visit every Saturday 5-8 to work. They are always kind and considerate. Getting to know all the employees. They have gone out of their way several times to work with my dairy allergy and suggest beverages for me and bring my order to the table periodically if they see im buried in papers. I appreciate them so much and will continue to see them each and every week.
… moreEmily Johnson
Once again, a horrible experience at this starbucks location! I went it for my birthday rewards beacuse today is my birthday. And they didn’t want to give me my free item! Saying I have 0 points on my account! (Well maybe beacuse I just used them yesterday) so they told me I needed to buy something else. So I did! And then they still wouldn’t let me claim my birthday rewards! You guys stopped giving me free water and now this? Do better Starbucks and start hiring actually nice employees beacuse this is absolutely unacceptable!!!
… moreKathryn Ross
I come to this location multiple times a week on my way to work. This place is never open at 5am like they say. They are always running late. I pulled up at 5:15am and sat in the drive through for 3 minutes waiting for someone to take my order nobody did so I decided to go inside and the front door was locked but the employees where inside. So I went through the drive through again this time it was around 5:20ish and I sat for another 2 minutes waiting for someone to take my order. I gave up and went somewhere else.
… moreBrandon LA
I went through the drive thru, I specifically asked for a skinny vanilla latte with non-fat milk for my wife and I got yelled at from her because the woman working with the name starting with a N gave me a whole milk coffee and when I asked to remake it she rolled her eyes, sighed, and was overall just rude. Definitely not coming to this location.
… morePaul Roberts
Super friendly staff and good service. The location can be difficult for the drive through, there’s not a lot of stacking room for cars in the morning.
The store is well stocked with retail coffee, mugs and cups, and food items.
There is outdoor seating with umbrellas and ample seating inside.
This store isn’t a gathering and mingle place like other local Starbucks I’ve frequented.
It’s a good place to come get work done.
… moreThe store is well stocked with retail coffee, mugs and cups, and food items.
There is outdoor seating with umbrellas and ample seating inside.
This store isn’t a gathering and mingle place like other local Starbucks I’ve frequented.
It’s a good place to come get work done.
Blue Bear Stitch Co.
The pumpkin bread is SO DRY at this location. At other locations it’s moist. This one tastes stale, like so dry it’s hard to swallow. I’ve recently had the same experience with their banana bread too. Not worth the $4+ but the cashier was sweet.
… moreKostantinos209
Piper, Heaven and Riley too great care of me! I dont know the menu very well but they were wonderful. Thank you ladies!
… moreMatthew Carlin
This morning I basically threw $10 in the trash—not one drink, but two—at Starbucks locations in Cary and Holly Springs. Both times, my shaken espresso was just a cup of milk.
I’ve been coming to these locations for years, and the staff is always friendly, but the drink quality has become frustratingly inconsistent—especially for a local college student paying high prices. More and more often, I end up forcing down a drink that’s not made right, or just throwing it away. I hate asking for remakes because I work in the service industry and know it can be irritating, but I shouldn’t have to choose between wasting my money or risking negative relations with staff.
A properly made shaken espresso has a clear visual contrast between the espresso and milk. What I received looked like a bubbly glass of milk—something that should be obvious before it’s handed to a customer. If a drink doesn’t look like what it’s supposed to—whether that’s color, layering, or proportions—it’s a strong sign it also won’t taste right. That’s exactly the kind of quality check that should happen before it ever leaves the counter.
Whether it’s lack of training, being too busy, or not caring, none of those are acceptable excuses. Mistakes happen, but they should be caught and corrected before the drink reaches the customer. Over the past few years, I’ve probably thrown away close to $100 in drinks, and that’s simply not okay.
… moreI’ve been coming to these locations for years, and the staff is always friendly, but the drink quality has become frustratingly inconsistent—especially for a local college student paying high prices. More and more often, I end up forcing down a drink that’s not made right, or just throwing it away. I hate asking for remakes because I work in the service industry and know it can be irritating, but I shouldn’t have to choose between wasting my money or risking negative relations with staff.
A properly made shaken espresso has a clear visual contrast between the espresso and milk. What I received looked like a bubbly glass of milk—something that should be obvious before it’s handed to a customer. If a drink doesn’t look like what it’s supposed to—whether that’s color, layering, or proportions—it’s a strong sign it also won’t taste right. That’s exactly the kind of quality check that should happen before it ever leaves the counter.
Whether it’s lack of training, being too busy, or not caring, none of those are acceptable excuses. Mistakes happen, but they should be caught and corrected before the drink reaches the customer. Over the past few years, I’ve probably thrown away close to $100 in drinks, and that’s simply not okay.