Ashley Bolibol
The customer service here is extremely disappointing. I originally ordered a plain bagel and politely asked if I could exchange it for another flavor. The employee told me it wasn’t possible to exchange or refund it—which I could accept if it had been handled respectfully.
However, before even getting that answer, I stood at the counter for about two minutes while the older lady at the front completely ignored me. She was prepping items directly in front of me, clearly saw I was waiting, yet avoided eye contact. When she finally walked past, I said “excuse me,” and instead of acknowledging me properly, she looked away and bluntly replied, “Yes, ma’am?”
After that, I sat down to wait for the rest of my order, which included fruit. My receipt shows I ordered at 8:40am. I patiently waited 35–40 minutes, understanding mornings can be busy, but I noticed there was still no fruit on the cold shelf. When I asked about it, the same lady told me, “We’re out, I’ll refund your order for the fruit.”
My concern is this: why wasn’t I told immediately when I placed my order that the fruit was unavailable? Why is it still an option on the menu if it isn’t being served? It feels like I would have walked away with no explanation if I hadn’t followed up. I am still waiting for my refund
… moreDaniel Sandoval
The place is good but I walked a long way to get here today and it was closed at 1230pm even though it said it was open until 5. It’s so easy to update store hours. Very frustrating
… mores
Love this place! The meal trade it a bagel and smear which is what i like to get there anyways. Their bagels are so delicious they have plenty of flavors as well as several smear flavors allowing endless combos! I get the french toast with maple smear and it is to die for! There egg breakfast sandwich bagels are a must try even if they’re not a meal swipe! There’s usually a line but for the most part it moves pretty fast!
… moreMarieke
Love their bagels. Favorite place to eat on Texas State Campus. Definitely buy one of the plastic mugs to refill coffee. With that I can get a bagel and my coffee for $2.35.
… morepodbaydor
Wanted to eat there on the weekend. They exist only for corporations
… moreJohn McGowan
Finally a bagel shop in Kyle, TX. Fast service and a huge selection. Get the app and order for pickup.
… moreNikki Criss
What kind of breakfast place is closed on Saturday and Sunday? This place! Had to drive all the way to New Braunfels for a bagel.
… moreMcKenna Ford
This place made me so fat my freshman year… highly recommend the cinnamon sugar bagel.
… moremia orellana
i love it it was so good i recommend the farmhouse
… moreMiller barston
Takes over one hour to get food ….
Food: …
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