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Your nearby Five Guys at 931 West Broad Street in Richmond is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it’s using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Fast-food chain with made-to-order burgers, fries & hot dogs, plus free peanuts while you wait.
Hours
| Friday | 11 AM–10 PM |
| Saturday | 11 AM–10 PM |
| Sunday | 11 AM–10 PM |
| Monday | 11 AM–10 PM |
| Tuesday | 11 AM–10 PM |
| Wednesday | 11 AM–10 PM |
| Thursday | 11 AM–10 PM |
Address and Contact Information
Address: 931 W Broad St, Richmond, VA 23220
Phone: (804) 359-0059
Website: https://restaurants.fiveguys.com/931-west-broad-street
Menu Photos
Order and Reservations
Order: Order online
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Hand-cut fries, made-to-order burgers, and creamy shakes. Order online or find a Five Guys near you. Real ingredients. Real flavor.
Last Updates
Reviews
Nae
The overall experience at this location was positive. However, the employee assisting with the transaction had difficulty being understood due to a combination of a low speaking voice and a face mask, compounded by the excessively loud music. Furthermore, the milkshake order was not fulfilled accurately, as the whipped cream was omitted. This may have been a result of the aforementioned noise levels. Additionally, street parking availability presents a potential challenge.
… moreAdam
Amazingly good burgers, super friendly service and a nice clean restaurant. Nothing beats a delicious burger, with tasty cajun seasoned fries and a salted caramel milkshake to finish it off. Soooo good! Highly recommended.
… moreDominik
As a fan of in-n-out, it was a nice attempt at creating a similar experience, but definitely not the same. The prices are quite high for fast food, but my milkshake was very good (even though my order was not correct). The floor was also very sticky.
… moreResilient Peridot
My first and last time eating at Five Guys. My burger was very soggy and in some spots undercooked. There was two shreds of lettuce. And I’m not exaggerating. The food is made to be eaten right away or it’s a soggy mess. Packaging should be done differently if you order from places like Doordash. It’s a mushy mess otherwise. And the fries were so greasy and not appetizing at all. Arby’s makes better burgers than this place.
… moreJames Steele
Atmosphere was cold. Service was a little slow , but the food was great as usual.
… moreBarbara Davis
Food was delicious atmosphere was great. Restaurant was clean. This is a cheeseburger with lettuce and mayonnaise.
… moreHeath Rambo
Burger and fries for lunch were good. $19.95, though. And they got my order wrong. They gave me a little burger instead of a regular burger. When I called, the person answering the phone kept telling the manager that I ordered a little burger and got a regular burger (the opposite of what happened). She had to put the manager on the phone because she said she couldn’t figure out how to explain it to him. The manager offered to make me a new burger (my lunch break was over by this time) or he could email his district manager and it would take 5-7 days to issue me a refund.
The correct response to this situation should have been, “I’m sorry. I’ll make you a new burger and refund your money due to the inconvenience of you having to come back.” Instead, they gave me a soda. And a store manager ought to have the ability to issue a refund. Having to go to a district manager to issue a refund of a fast food meal is just a ridiculously bad process.
If you’re going to charge $19.95 for a burger and fries, your customer service should be top notch.
… moreThe correct response to this situation should have been, “I’m sorry. I’ll make you a new burger and refund your money due to the inconvenience of you having to come back.” Instead, they gave me a soda. And a store manager ought to have the ability to issue a refund. Having to go to a district manager to issue a refund of a fast food meal is just a ridiculously bad process.
If you’re going to charge $19.95 for a burger and fries, your customer service should be top notch.
Shelby Rainey
It’s is always so clean and well maintained! The back of house from what i see looks very clean as well. The staff are super kind and attentive. You can tell they all value each customer and the quality of service they are providing. Possibly the best five guys i’ve ever been to
… moreGabby Brown
We order from this location 2-3 times per week! We absolutely love Five Guys!!!!! Food is always fresh and hot , our orders are always accurate. Every member of the staff is super friendly and very caring ❤️
Shout out to Jawan and Matt – making the best burgers in town
… moreShout out to Jawan and Matt – making the best burgers in town
Dominque Edwin
5 guys is one of my go to spots for a fast food burger joint. They’re always consistent and the topping options are unique & I love getting that extra spill of fries in my bag!! You watch everything happen before your eyes. There’s got to be some comfort in knowing that your food hasn’t been tampered with lol
… more