Straightforward choice for Chinese & Asian fare including crab rangoon, fried rice & lunch specials.
Address and Contact Information
Address: 4915 Washington Ave, Racine, WI 53406
Phone: (262) 638-9888
Website: http://www.mainmoon2.com/
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Order: Order online
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Reviews
Called in an order today all I needed was an eight piece crab Rangoon and two egg rolls. They said it would be 15 to 20 minutes. I wait 20 minutes to go over there. My order is not ready so I sit down. They just threw in my order at time of arrival. Being I was in a hurry, thinking it would have already been done. they were also in a hurry to cook my food. My cat crab Rangoon was completely soggy. The edges were crunchy. The rest was pretty much raw egg roll. Wrap was not even cooked thoroughly. Absolutely disgusting eggrolls. The cabbage was so tough. I could not even chew It. I called to let them know. They said they would bring me out another order and wanted the other order back which is definitely unacceptable in the restaurant business. You don’t take food back, but maybe they wanted to re-cook it and serve it again I don’t know. The guy brought me out another order to the house. He was extremely rude. Didn’t say a word didn’t look at me handed me the package and laughed as I said you’re welcome. I’ve always liked Main Moon. I will never eat there again. Terrible food the worst service possible and you just lost a very good customer.
If I could give zero stars I would. Placed an order this evening and get home they gave me the wrong order completely. Called the store and was told to bring the food back. I did. They admitted to making the order incorrect and proceeded to take the food back. I HAVE NEVER seen a food establishment take food back behind the counter after someone picked it up. The rest of our order that was correct then sat at home while we waited yet again for them to correct the mistake. They confirmed this time it was correct. Get home and it was still not correct and missing the egg roll for the combo. While we were there they also never apologized even through they admitted to the mistake NOR did they take any percentage off or offer any type of coupon for the mistake. Poor customer service. I’ll survive without the egg roll for the person it was ordered for in my family while the rest of us eat cold food and couldn’t even be compensated for their mistake. Next time we’ll go to little fish right down from them like we originally planned in but decided to give this place a chance. I guess the owner cares more about keeping money in their pockets rather than keeping customers.
I do like that they acknowledged their wrong but those packing orders should ensure they are the correct orders and offer something for the mess up such as a small discount (as I know they sometimes offer 10% off coupons for next time) or even a pack of their 1.50 almond cookies.
Overall, the food is usually good when it’s correct, but the customer service was extremely lacking.
I finally got an order through. It was done pretty quick, but it was not a good experience. I got cashew chicken and it was bad bad. Chicken should never taste like fish, and that sauce… Very bad, like concentrated pee. Pork fried rice was actually very tasty. It reminded me of fried rice in St. Louie.
Original:
Literally couldn’t order. Line busy for 20 minutes straight and online ordering is on a shady 3rd party site that requires credit card for a pick up order.
They eventually let him sit, but made him eat from takeout containers with flimsy plastic cutlery that barely worked. When he politely asked for a real fork since he was dining in, they refused. Their takeout forks are so thin they bend instantly.
I joined him once his food arrived, though I had already eaten. To be polite and give them some business, I asked to buy a hot tea. They told me they’d “have to heat more water” and clearly didn’t want to do it. They also said I “wouldn’t have time to drink it,” even though they still had 30–40 minutes before closing, and I could have easily taken it in a to-go cup. I didn’t end up ordering anything, but I did ask for a real fork for my partner, and only then did they reluctantly hand over a set of silverware.
When we finished, we even cleaned up our table and placed the silverware in their bus tub. Despite that, they walked close behind us to the door, locked it behind us, and turned off the lights as soon as we stepped out—even though the restaurant still wasn’t officially closed.
We will never be coming here again and don’t recommend it to anyone!