
Discover Cafe Fiore in Cromwell, CT—where Italian flavors meet affordability. Savor delicious pasta and more at local market prices. Our banquet facility welcomes small and large parties, perfect for weddings and birthdays. Plus, elevate your corporate events with our catering services. Experience excellence in taste and service at Cafe Fiore. Don’t forget about Happy Hour, Live Music, Ladies Night, and other events! Buon appetito!
Hours
| Sunday | 12–10 PM |
| Monday | 11 AM–10 PM |
| Tuesday | 11 AM–10 PM |
| Wednesday | 11 AM–10 PM |
| Thursday | 11 AM–10 PM |
| Friday | 11 AM–11 PM |
| Saturday | 12–11 PM |
Address and Contact Information
Address: 134 Berlin Rd, Cromwell, CT 06416
Phone: (860) 740-5823
Website: https://www.cafefiorecromwell.com/
Menu Photos
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Cafe Fiore Cromwell – Home
Cafe Fiore Cromwell – Facebook
Cafe Fiore Cromwell | CTvisit – Connecticut
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Reviews
Chicken Fiore, Chicken Marsala, Lasagne, Veal or Chicken Parmigiana have all been very good.
We asked: “we were wondering if we could sit outside”
Waitress replied (with a BOTHERED tone): “I can’t do that because I have a party in the back and I’m not going to go back and forth”
We were all taken back, confused, but we had already crossed the street, decided to eat here because of the good reviews and so we stayed. We figured ok surely she’s not bothered by us asking. She COULD HAVE just said “I’m sorry outside dining isn’t available right now.” And we would’ve understood with no problem.
So we’re seated and one of us asks for the restroom, waitress replies (again with a BOTHERED tone): “it’s where you see the sign”
We honestly all just sat quietly. It was just uncomfortable at this point but we had less than 1 hr to find a new place, be seated, eat and from experience that takes minimum 1 hour so finding a new place was a no go.
Simultaneously as this is happening 2 people had just walked in and sat down right next to us. They witnessed this entire interaction and so they got up and left! Something we should’ve done but we were really hungry at this point.
We placed our orders and (note she only mentioned to ONE person that their entree came with a HOUSE salad, so we all assumed we didn’t get a side salad). So we mentioned to her that we would like separate checks.
She replied “I’m not going to do that because it takes up too much time and I have a party in the back”
Ok, since we all come from NYC, we all understand that it’s not always an ideal request as a server but we weren’t ordering 40 plates. It was just 6 entrees and a SINGLE drink. One ticket was actually going to be shared by 2 people.
So moments later we got her attention, we asked her if we could then speak to the manager because it felt like she just didn’t want us there. At this point we were the ONLY people dining other than her party in the back.
I then interjected and said:
“If splitting checks is going to take too much time away from your party then you can charge us now while we WAIT for our food.”
We chatted for a bit amongst ourselves and surprisingly her mood seemed to sort of change. She brought bread and then asked us what salads we’d like for our meals either house or Caesar! So we were confused again because moments ago only one person was offered a salad (just a house salad). So we placed our salad requests.
Here’s where the good experience comes in.
After she brought us bread to share and then quickly came out salads. Just as we finished our salads all of our entrees came out.
She offered us Parmesan cheese and checked up on us a couple times.
Interestingly I had her in my vantage point and she wasn’t at all looking like she was being pulled in different directions because of the “party”. . And this isn’t a fast casual place. It’s a decent dining experience and if something is not possible there’s a way you say it to assure that regardless if you can or can’t do something you make your GUESTS feel welcome.
I’ve worked in food service for many years so I know how much hard work goes into customer service but starting off with an attitude doesn’t help. Especially if your guests aren’t the ones being rude.
An honorable mention is that she had said a couple times she was the only one on the floor working and yet I saw her by the bar for extensive periods, not in the back with her PARTY.
I’ll say how I would’ve handled this whole thing, easy.
I would’ve said “give me a moment and let me ask the manager if the patio is available”
Then I would’ve asked my manager “I have a party of 6 you think I can have some support or is inside dining the only option?”
That’s it. Simple.
In the end food was def great, the bussers were friendly, eatablishment was clean. But that waitress was fortunate we even gave a tip.