Zhuoran Yang
We had Ahi Crudo Kombujime for starters, rib eye and poached Mahi Mahi (fresh catch of the day) for the two main courses. Overall, the dishes are among the worst I’ve had in my lifetime in terms of the quality/price ratio. A few notes:
1. The Kombujime was extremely salty. Obviously it has too much soy sauce. Because the fish was immersed in the soy sauce, the fish was too salty and I had to drink a lot of water after the first bite.
2. The ribeye was also overly salty and the salt was not evenly distributed. We can directly taste the salt grains.
3. Surprisingly, none of the main courses comes with carbohydrates like rice or potatoes. The waitress reminded us of that and we have to additionally order a side — bread is listed as a side, and there is no free bread as well.
4. The waiting time is long. We waited for 15 min to be seated, and it took a long time for the waitress to help us ordering food. We had a ribeye and supposed to get a steak knife. The waitress promised to get one for us but that knife never came.
Overall I feel the dishes and service do not worth the price at all. The only reason it gets a lot of customers is that this is the only restaurant inside the resort. But if you have alternative choice, avoid this one.
… moreAlpha
Had breakfast, it was over priced and under portioned. The good was just ok. The staff was about the same as you’d find in a Denny’s. They seemed under staffed. I definitely will not be eating there again even though I’m staying at the resort. Just about everything about the place is sub par. The room interiors are great. But who wants to stay in their room the whole time. They spent their money on decorations and hired anyone with a pulse. The food is by far the worst part of the place. It tastes like the cooks dropped out of culinary school in the first semester.
… moreMajeela L
Everything was cooked to order which of course provided an amazing dinner. Word of warning, don’t go when you’re starving it takes awhile to get food out. I had the chicken and it was moist and sides delicious. The beef looked amazing too!
… moreKaitlyn Hughes
Had mixed reviews with staff. All the female waitresses, runners and hosts super nice. Had a great time. However, there were a couple instances with male staff that were particularly unpleasant. One was a runner who was dropping off dessert and we were trying to remember who ordered what and he got frustrated after no more then 5 seconds and threw the bowls in front of me. Nice. Second instance was Graham. We came for breakfast and had little time to look at the breakfast menu so we just ordered plain coffee. When we saw there were espresso drinks I felt bad having him waste coffee so I asked a hostess to get his attention for me before he wasted his time on it. He came back visibly angry, aggressively grabbed out empty mugs threw them into the bus caddy and stormed into the back after getting our latte orders. My intention wasn’t to make him rush around doting on us, I just felt bad wasting his time and effort making brewed coffee but at that point I wish I did. Totally set the tone for the rest of the day. Other then that the food was decent though I did like the menu better from last year. Not for nothing but it doesnt matter how good the food tastes if your staff puts your entire party on edge. Two times people were throwing things like children having a tantrum, unacceptable.
… moreCaitlin Kestell
Nice big open space by the pool. Staff is nice. Food is disgusting. Almost inedible. The rice was overcooked and mushy and the burger we ordered (well done) was raw in the middle. I don’t know how food can be this bad. Drinks at the coffee counter are very expensive. We went to get a coffee from Piko at 2:30pm. The barista told us he did not know how to make the London fog or the matcha tea latte that are on your menu (the first two specialty drinks listed) because he’s more of a “bartender than a barista”. You should probably have someone staffed at the coffee counter who knows how to make the drinks you advertise…
… moreSusan Pettitt
Loved the live music. Service was really slow and the food was not really something to rave about. Granted my son and I both got hamburgers. Very pricey for not being that good. You do get a lot of food just did not taste that good
… moreShannon Farrell
Got a drink here on Saturday night and it made me immediately sick.
Then went back to try and get breakfast. We’re seated by a delightful older man then proceeded to sit there for 30 minutes waiting for a server. We got to the point where we were so hungry we just left. Seems like they were almost trying to force us to the overpriced buffet.
It’s easy because it’s on site but I’d avoid if possible. Way overpriced for the quality and service you receive.
… moreLacey Walker
Mixed experiences here. Breakfast was good a little overpriced for portion sizes. Service was great at breakfast. Dinner was overall disappointing service was ok. The quality of the ingredients is good but the preparation was just ok especially on the fish it was so dry it was too hard to eat. For such high prices for main dishes the preparation matters.
… moreJoe Calin
Saying good bye to Hawaii with a loco moco except it didn’t work out. Menu says prime beef but was tough and chewy. Menu says mushroom but none was found. Rice was long grain and loose. Gravy lacked flavor and was watery. Beef patty small (no more than 1/4 pound). Way way way overpriced at $24. Probably hands down the worst loco moco in all of Hawaii. Never been more disappointed.
… moreAlex B
Worst food and service I’ve ever encountered. Arrived 5 minutes before 9 (time when they do the last call for seating and dining) due to flight being delayed for couple hours and asked if I still can sit in. The response was no, but we still can get your order to go, but you have to be quick as it’s 5 minutes left before cut off time. OK, thanks, I guess, for your generosity, but it’s not my fault to be that late and having no other food options, so no need to be rude and condescending.
Anyhow, ordered burger. It was the driest and the most flavourless burger I tasted, literally like chewing a shoe sole. That was the first and the last time I dined there. No wonder they have half empty seatings every evening. Only bright side is the live music there, but if I wanted music, I’d go for a concert.
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