Hours
| Friday | 11 AM–10:45 PM |
| Saturday | 11 AM–10:45 PM |
| Sunday | 11 AM–9:45 PM |
| Monday | 11 AM–9:45 PM |
| Tuesday | 11 AM–9:45 PM |
| Wednesday | 11 AM–9:45 PM |
| Thursday | 11 AM–9:45 PM |
Address and Contact Information
Address: 511 Spectrum Center Dr Suite 511, Irvine, CA 92618
Phone: (949) 932-0295
Website: http://www.silverlakeramen.com/
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
Related Web Results
Silverlake Ramen: Home
Silverlake Ramen | Irvine Spectrum Center
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Reviews
That said, as someone who has worked in the hospitality industry for over two decades, the service fell a bit short of the overall quality of the meal. While the servers were friendly and apologetic, several items we requested were forgotten and had to be corrected after the fact, which disrupted the flow of the dining experience.
One of my biggest service pet peeves was the lack of share plates for the appetizers. When a table orders multiple apps to share, plates should be offered automatically. Instead, we waited several minutes while the appetizers sat in front of us, which created an awkward pause in the experience.
The staff was kind and professional, and they still earned a tip, though not my usual 30% due to these service gaps. With a bit more proactivity and attention to detail, the service could easily match the high quality of the food
And there are so many fusion Japanese side menus can try with Ramen.
Most of the dishes were quite good, and suitable for a comfortable family meal.
I recommend to try crispy chicken karaage and tsukemen.
My coworkers and I work across the street and frequently visit Silverlake as it’s one of our favorite spots. The ramen is pretty decent (not my favorite meat but broth is super good) and we love their curry bowl. However, this experience left us with a bad taste in our mouth. 3 of us ordered the Blaze ramen bowl, and unfortunately after eating about half of my bowl I noticed one of the things stuck to the side of my bowl wasn’t a piece of chili like I initially thought. I poked it around and saw very clearly that it was a bug, I’m not sure if it’s a baby cockroach or what type but absolutely disgusting either way!
Our female server was not available so we called the male server/host over and explained the situation and all he said was “oh.” And grabbed the bowl to take away. He did ask if I wanted another bowl but I had zero appetite for another bowl with broth that’s been cooked with this bug. My coworkers who ordered the same thing were also grossed out because it’s likely they had the broth used from this same batch where the bug came from.
When our female server gave us the check, we noticed she did not remove my bowl. I called her over and politely asked if the guy had told her there was a bug in my bowl, assuming she probably didn’t know and that’s why it wasn’t removed. She just said “yeah but did you want another bowl?” And I said “no I don’t” and stared at her confused. If she knew about it and knew I didn’t get a replacement, why was it still on the bill? So she went to remove it thankfully but very odd that I had to ask.
We were all extremely upset with how this was handled. We acknowledge that it’s impossible to avoid bugs in food 100% at restaurants, but they provided zero customer service for that type of situation. I have unfortunately had it happen to me elsewhere and the server was extremely apologetic and immediately took it off the bill without me having to ask. We would have expected similar customer service here but I got ZERO apology from the initial guy who took away my bowl or from the female server.
For that alone, we will no longer be returning. My coworker put the whole bill on his card and did not tip due to this situation and how our server handled it. I hope management sees this and trains their employees on how to better handle these situations. To not even get an apology for the situation is completely rude.