L L
Food is cold, don’t go between 2-4pm. Second time I have gone after picking up kids from school. Wanted to give it a try again. Same thing hard cold food. I think that’s the slow time, so you get all the left over meat from lunch. Service was fine. Ambiance didn’t matter it’s always been uncomfortable
… moreLoretta Gilmore
This location is awful. I’ve been continuously hoping the quality of their food would improve over the past few years but Everytime I’ve come here they are either out of half of their food or the food has been sitting out so long the beans and rice are dry.
The portion sizes are also pitiful and the manager is SO RUDE.
I made the drive all the way to Palm desert where the customer service is excellent and the food is always fresh and served with a smile.
A change in management should fix this location.
… moreGee
I don’t even care to complain about places but i’ve ate at every chipotle in the valley and this has to be the worse. Ordered online and they skimped me out on my burrito. Smallest $18 burrito i’ve ever seen. And I set an order for 9:40 at 9pm and it wasn’t ready til 9:50. Why have an option if your employees don’t follow through with it?
… moreMaster Ryan
Need to follow the correct procedure for rice cooking. Rice needs to be fluffy, not mushy/ soggy. Otherwise pretty decent.
… moreLokelani
First of all we used to eat at this location when they first opened and the service as well as food were great! Fast forward to today and we walked in and the first thing we noticed were all the dirty tables. When we got to the counter we noticed the black bean container was empty as well as the steak and white rice containers. We asked if they have steak, black beans and white rice and the first answer was “No”. He quickly added that they should be coming out in a few minutes. As we waited we noticed how dirty the kitchen area was. There were stacks of used and dirty containers and the containers on the hot table were covered with food. After waiting too long a fresh container of steak arrived and as soon as it did the employee that was helping us with our order prepared a bowl for the customer ahead of us, or so we thought. He proceeded to fill the bowl with 3 heaping spoonfuls of steak along with other ingredients and it ended up being stacked way above where a cover could fit the bowl. He then took the bowl and went out into the dining area and sat and started eating. We were left standing there with no one tending the counter. I yelled to the kitchen we need some white rice and black beans up front. Then 2 employees came to the front and asked if we had been helped. I told him we were waiting for the white rice and black beans. He went into the back and was able to find some white rice and black beans. We then placed our order and when I saw him give me a small spoonful of steak in my bowl my husband said to him I thought we were to get 3 scoops and he said no but I can give you another scoop but it’s extra. I told him the employee that was originally helping us gave himself 3 heaping scoops of steak for his bowl. Well he said I don’t know about that, we don’t have to pay for our food. So we finished our order and our total was $36.00 including 2 large drinks. When we went get our drinks, the drink area was filthy from one end to the other. The juice drinks were extremely low and one was completely empty. Before we left I asked to speak with the Manager. I explained our experience to her and the condition of the restaurant and about the employee and his overloaded lunch. She told us that employees are not to serve themselves. She asked if she could do anything for us, which we appreciated but declined. We left and drove home hungry and anticipating our meal as it had been a while since we had gone to a Chipotle. What a disappointment!!! My steak bowl and my husband’s steak burrito contained steak that was 90% gristle/fat and the pieces we could chew we’re extremely tough as though the meat had been cut improperly. The black beans were hard and the cilantro white rice was chewy! I can’t believe we paid $36.00, at least the drinks were good as well as my guacamole. We will not be returning to Chipotle ever!!!! ☹️
… moreMartin Koons
Visited this Chipotle for the last time. No consistency with serving size, food was cold. Out of peppers and server shook some of the meat off of the ladle. I don’t need to pay $14 for a bowl of rice & beans. Also, the manager was rude from a previous visit.
… moresylvia king
Unbelievable skimp on meat and guacamole had a half of an avocado. I tried to resolve with customer service and they did not make it right. Will never eat here again.
… moreThe Ponderosa Running Springs
This place is so inconsistent. I got these 2 tacos, and they only have enough meat for half the taco! So tired of giving 2nd chances to this chain restaurant. Just as bad as Taco Bell on the portions, except it cost 3 times as much.
… moreHeidi Allen
Let me first say that this used to be a fantastic Chipotle location! Dining here was fast, convenient, and enjoyable…this location
especially during the pandemic had service that was top-notch!
We generally give a place atleast 3 opportunities before making a decision to not return. Let’s just say, the last 3 visits were beyond unacceptable, in any category.
This last experience we went in for an early dinner, hours before the closing of the restaurant, There were empty meat/side options…so when we were asked for our order…we got the following responses:
” We are closing soon…oh and you want us to cook you that?”
They were clearly not out of the items.
From the employees, the request for our order was followed by eye rolling, sighs of disgust, and attitude.
We were even told, ” Ugh…you know you have to wait for it to be cooked.”
Again, this was hours before the restaurant was scheduled to close.
When we went to the drink station, the tea was empty, and there were no napkins.
We let the cashier know that the tea containers were empty…her response was “we are closing soon”. This was again hours before their scheduled closing time.
In addition, no one was monitoring the tables/garbage. Tables were not wiped down…and trash was overflowing.
This situation would be understandable if there had been a shortage of workers…but this was not the case on this visit.
There were 6 people behind the counter/register, 2 cooking and atleast 2 people in the back…
If individuals do not plan on keeping food items cooked, prepped, and cleaned then the store location hours should be cut down drastically since it seems to be a bother to the current staff to stay working during the intended hours of operation.
This location needs serious re-training and support from corporate. It is concerning that there is such a lack of professionalism and it is concerning that this lack of care and could potentially make people sick.
Chipotle as a corporation has worked to protect it’s reputation…and this is NOT helping that reputation.
… morepina colada
I ordered through the app, I didn’t not receive my drink or my bag of chips. I can’t get a refund because your app doesn’t let me report the issue.
… more