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Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Address and Contact Information
Address: 4775 W Henrietta Rd, Henrietta, NY 14467
Phone: (585) 404-4202
Order and Reservations
Order: Order online
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Last Updates
Reviews
Julie C
Been sitting in this drive thru line for nearly a half hour to pick up a 5:20pm order. The poor guy at the window said there were 3 orders ahead of me and they were waiting on chicken to be cooked. I can’t leave because my order has been paid for. This location is severely understaffed and I cannot believe management is letting these poor employees be overworked. I don’t fault the employees at all. I fault the company. Never coming back here again.
Update: ok, I wrote this when I was hangry. I guess the good thing about our order being delayed was the fact that our food was hot and fresh. My husbands and kids burritos were just as they wanted. My protein bowl with chicken, brown rice, and veggies is very good. Portions were huge and I could only finish half of mine…but that’s ok, it means I don’t have to cook tomorrow night.
So…will I go back? Maybe in a few months when the excitement settles down and when the weather isn’t crummy.
… moreUpdate: ok, I wrote this when I was hangry. I guess the good thing about our order being delayed was the fact that our food was hot and fresh. My husbands and kids burritos were just as they wanted. My protein bowl with chicken, brown rice, and veggies is very good. Portions were huge and I could only finish half of mine…but that’s ok, it means I don’t have to cook tomorrow night.
So…will I go back? Maybe in a few months when the excitement settles down and when the weather isn’t crummy.
Mike Benick
So I saw the few bad reviews before I went to this chipotle in Henrietta and I wanted to see if it was true and I was hoping that it wasn’t because I really wanted to give a good review BUT when my wife and I went in there and looked at the food, it looked like it had been sitting there for like three days. All the food look like it was cold like the burner wasn’t on underneath them. I will give you a little bit of a break because we went on the day of this big storm, which is why I won’t harp on the fact that there was not any staff in there when we went in. My suggestion would be to have closed then if you weren’t going to run it correctly. I really hope that it does get better from here on out. I know it’s newly open in this new location.
… moreJacob Southworth
Ignore the low reviews. This place is brand new and understaffed, so it’s restricted to online orders only and that’s that only negative. The food here was much better than the next nearest Chipotle. (At least my burrito wasn’t short on portions here.) Definitely one of the better Chipotle’s I’ve been to, and when they have enough people for walk-ins I’m sure it’ll be better.
… moreStephanie Baldwin
They’re definitely ironing out the kinks having just opened, so give them the time and grace. The staff is busting their butts to get everything made. We’ve already ordered from this location a few times already and the food has been great and the staff is pleasant.
… moreConor Blake
Waited an hour and 17 minutes for my food! App said delivery time was 6:10 and I did not get my food until 7:27 through the chipotlane. There was two times we sat for 20-25 minutes without a car moving. How is this possible or acceptable! No apology from staff. Avoid this location at all costs!
… moreAdam Clark
Avoid this location. I have tried to go there 3 times since they opened. 1st time, my online order was 45 min late. 2nd time, it was 30 min late and they were out of dressing. 3rd time, they went online orders only while people were waiting in line and they kicked everyone out of the store including people who had already been waiting in line for 15+ minutes.
… moreBeth Wood
Placed an order to be picked up at the drive thru. When I got there there were four other cars in front of me. After 15 minutes had passed one car had gone through the drive-through. I ended up backing out of the drive-through after 20 minutes. I went inside to get my order because I needed to be somewhere. When I went inside the employees ignored me while they were on their phone. I finally got someone to give me my order which I should’ve checked before I left. I was missing the two bags of chips I had ordered. Every other item in the order was incorrect. When I complained about this, they offered me a coupon for one large bag of chips. What a rip off. My family and I are big fans in general, but won’t be going to this location again. I know that they are newly opened, but they should be more organized at this point than they are. It wasn’t even a challenging order. And when you do something wrong, make it right for the customer.
… moreSean Conner
I ordered catering for my Daughters birthday (11 meals), showed up at pickup time and was told it would be another 25 – 30 minutes. One hour later and they had not even started my order. We had to call the customer service line to cancel, which involved being put on hold until being hung up on.
I’m hoping for a chance to update my review in the near future.
UPDATE: Chipotle did end up reaching out yesterday and gifted us two complimentary meals.
… moreI’m hoping for a chance to update my review in the near future.
UPDATE: Chipotle did end up reaching out yesterday and gifted us two complimentary meals.
MODU TRADING INC
This was not “grilled food.”
It was severely burnt food that should have been discarded, not served to a customer.
The vegetables contained multiple black, charred pieces, far beyond normal grill marks.
The burnt taste and smell were obvious, and it completely ruined the meal.
The real issue is not a simple cooking mistake — it’s a basic quality control failure.
At any professionally managed kitchen, food in this condition would never make it into a bowl.
Being busy is not an excuse.
Removing burnt pieces takes seconds and costs nothing. Serving them shows carelessness in kitchen standards and management.
I will not return to this location, and unless operations are properly supervised, I expect this problem to continue for other customers.
… moreIt was severely burnt food that should have been discarded, not served to a customer.
The vegetables contained multiple black, charred pieces, far beyond normal grill marks.
The burnt taste and smell were obvious, and it completely ruined the meal.
The real issue is not a simple cooking mistake — it’s a basic quality control failure.
At any professionally managed kitchen, food in this condition would never make it into a bowl.
Being busy is not an excuse.
Removing burnt pieces takes seconds and costs nothing. Serving them shows carelessness in kitchen standards and management.
I will not return to this location, and unless operations are properly supervised, I expect this problem to continue for other customers.
Holly Mcginnis
asked for no beans considering I don’t eat beans at all because they make me sick but looks like my whole bowl is covered in beans
… more