

From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Miami is here with warmth and welcome. Panera Bread. Food as it should be.
Counter-serve bakery/cafe chain serving sandwiches, salads & more, known for its bread & free WiFi.
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Today I want to share my recent experience at Panera Bread at 152nd Street.
Let me begin by saying that the employees were fantastic—professional, kind, and doing the best they can. My concern is not with them.
My issue is with shrinkflation—and at this point, I’m not even sure the word fully captures what Panera Bread is serving. For a restaurant chain that began in The United States, at a time when we are shaped by poverty and struggles, you would think they would understand the importance of giving customers real value for their money.
If you look at my photos, I ordered the large Toasted Garden Caprese. Well it you look at my pictures the “Large” has ONE small piece on each side of mozerella cheese. I mean it’s a large that piece did not even cover a quarter of the portion of the bread it was sitting in. That is unacceptable. Americans helped build the Panera Bread, and in return, nothing about the food should be shrinking.
This is a disappointing moment for customers nationwide, and Panera Bread needs to do far better with their meals, and their sides. I’m.sorry but No one can reasonably eat this and walk away satisfied. The last picture is how they advertise it, the other pictures are what I drastically received. I can’t wait to see if and how they respond. That was the worst $20.00 I have spent for lunch on an average Americans salary in this shrink-flation era…
I ordered two Avocado Chicken Melts, a BBQ Chicken Sandwich, and a Mac & Cheese, only to wait a ridiculous 30 minutes for my food. When I finally received my order, I was shocked by the embarrassingly low quality of the sandwiches, barely any chicken, half rotten avocado, and portions so stingy it was insulting.
To make matters worse, I paid a staggering $46 for this. Imagine my frustration when I got home to my family and had to present them with pathetic, overpriced scraps instead of a real meal.
This is completely unacceptable, and I will never return to this place. To anyone considering eating here, save your money and go somewhere that actually respects its customers.
Whoever is now managing this location has definitely turned it around!!
Thank you Hydia for the great service!
♥️
Whether it’s 8 in the morning or 8 at night, delivery drivers deserve the same level of professionalism and respect as any other customer. This was disappointing and should be addressed by management.