

Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood. Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You’re on Tropic Time Now®. *At participating locations.
Health-conscious cafe chain featuring a menu of custom smoothies, sandwiches & wraps.
Address and Contact Information
Address: 711 12th St Suite 150, Ashland, KY 41101
Phone: (606) 393-1138
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Order and Reservations
Order: Order online
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Ashland – Tropical Smoothie Cafe Locations
Ashland – Order Online – Tropical Smoothie Cafe
Tropical Smoothie Cafe
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Reviews
his staff was great when i went in this morning. they were empathetic and very helpful. they easily did what he should have done all along and gave me what i paid for! that’s all i was looking for out of this. i guess he thought i was just gonna let it go and im still going to put forth all the effort i can to continuously report him to the brand he’s so terribly representing ♀️
ORIGINAL REVIEW:
placed a mobile order for pick up when i got off work this morning because i had a coupon for a free smoothie that expired today.. got here and the doors are locked. so no breakfast for me and i can’t even cancel the order cuz it’s in progress and i can’t call the store to cancel because they’re closed and im not gonna stay up all day when i’ve been working all night to get this figured out. so that sucks. not a great way to start my morning. pretty frustrating.
UPDATE: even tho i never picked up my order i was charged for the order. figured it would fall off from a pending charge since the order was never completed and that’s not the case. it posted to my account yesterday. called to speak with the manager/owner to see about a resolution since no one responded to my complaint via the website and from the short conversation had he seems sketchy and at this point i feel like with no communication he is at the very least super unprofessional. hopefully they don’t get enough business that this is an issue for a lot of people. and even tho it’s only a couple dollars, it’s the principle. i work hard for my money and i don’t appreciate anything about how this situation has been handled. i never should have had to reach out more than once to get an issue resolved that your company caused. and his initial response on this review had also been deleted. maybe he’s trying to not acknowledge the problem. will be contacting cooperate.
SECOND UPDATE!
Still no resolution the owner sent me a message then never responded again. Very unprofessional. They’ll literally give anyone a business these days. I’ll be going by the store in the morning to demand a resolution or refund. It’s sad I even feel like that’s what I have to do because this franchised store representing Tropical Smoothie Cafe stole from me and refuses to make it right.