myesha willis
Love coming here. Doing a fast right now with my church and smoothie king has been a life changer. Every one so nice and wait time not long at all.
… moreChanel Y
If I could give this location a 0 rating I would. Let’s start with I placed an order through the app it took me 20 minutes to get to the location. I get there and my order was not ready. Two customers were inside waiting for their order. After servicing them the employee asked if I had a mobile order I said Yes. The order had not even been started so I asked for a refund because I didn’t want to be late for work and when she couldn’t give the refund I just went ahead and let her make it. That’s when I asked her was she there by herself and she said yes. Instantly it upset me. Nobody should be working by themselves because that’s a safety issue. It’s disheartening to know that those doors were even open for us to walk in and she’s in there alone. On top of that my order was wrong. There were no strawberries on my loaded toast and my smoothie tasted like water.
… moreKatelyn G
I came in with my clients that have special needs and ALL the staff were SO friendly, kind and patient with my people! I really appreciated that and will definitely be coming back! They even were laughing and cracking jokes with them too! Made my heart so warm! This world needs more people in the service industry like the workers here! Thank you for all you do!
… moreVegus Capelli
11/10/24
Thank you everyone for taking time out to read my latest Review for you . This was my first time visiting Smoothie king I was greeted with a warm welcoming hello the three ladies that were working that day delivered world class quality service. Mind you this is my first time I’ve ever visited any Smoothie King location there was one lady that was working the drive thru window while the other two ladies were working & preparing pick up orders and servicing with walk ins, there were no other customers when I was there I thought the ladies were very knowledgeable in helping me make the best choice. I take my health very seriously I work out 5 days a week & I eat healthy so what goes into my body is very important especially at 42 years old I had to make it my business to leave a great review whoever the owner is please award these three ladies with a raise or recognition I definitely have to give credit where credit is due out of 1300 locations worldwide I do hope that the owner understands that your employees are giving us the best world class customer service that your company is built on I will be back if the three ladies are reading this review thank you so much
… moreHeather
Ordered a smoothie bowl that arrived to me (15 min from the time stamp on the label) totally liquified and barely half full. Called for a refund and was told to bring the bowl back in. I explained that I’m at home with my toddler and ordered the bowl so I’d have something to eat while I made lunch for her. Stephanie the store manager didn’t care and told me I could bring it in at a later time then. Like I have nothing better to do than run back and forth to smoothie king. I asked for the owners info and she refused to give it to me telling me “that’s why they hire managers”. Her attitude was beyond awful. Her tone not even apologetic or empathetic. And the product was soupy & inedible. I had to call my husband at work and ask him to come back home so I could get a $12 refund of my lunch and still not even have anything to eat. I will not go back to this location. Really horrendous how your store manager treats people who are paying for these high priced smoothies. After seeing many businesses struggle & shut down in this economy, you’d think you’d have a little bit better of a customer service centric mindset towards your patrons. You’ve lost me as a customer all over $12. Hope it was worth it, Stephanie!
… moreAriel Palacios
We placed a pick up order for this location. The app said it would be ready in 15-20 minutes. We got to the location around 15-16 minutes after placing the order. They did not start making our order until we got to the drive-thru pick up window. We ended up waiting the extra 10 minutes for the order to be made (in which time they said they were out of a certain cup size and we had to pick a different size). Just beware that order ahead really just means you’re paying in advance to still wait while they make your order.
… moreDarius DAWSON
This has to be the worst smoothie king in the Chicago land area!! I’ve been to this location numerous times and they close early, how are you closed at 8:40 when it says 9pm. Today I placed my order in the drive thru at 8:45, there was 1 car in front of me they didn’t get served until 9:02 then when I pull to the window the guy told me my order but told me the computer shut down at 8:50. So I waited about 20 minutes to not even get a smoothie!! Why would no one come out and inform me that my order can’t be completed, Im pissed!! I dislike that I live in close proximity to this place and try to stop there after gym and work.
… moredalia shalabi
My mother, my grandma, my cousin, and I came to this Smoothie King because it was the only one around us at the time. Not only did we wait 30 minutes in line, but when we got there the worker didn’t even know our order. After we repeated it to her and we paid she slammed the window. Then another worker came unaware of the fact that we already came until the previous worker screamed “They already paid!!” They ended up forgetting my mom’s drink and my bowl is half full and messy. When my mom went back inside to get her drink, they told her that she never ordered it. I hope there are new staff because this is unacceptable.
… moreBob Jones
Got five people working and none of them know what’s going on. It’s like they are all on a different page of a different book trying come tell one story.
I’ve seen disorganized and lack of care but this is another level.
I get that you don’t want to work at Smoothie King, but at least TRY to make it seem like you kinda care?
Here is a perfect example of corporate greed at its finest. Pay a higher wage and get better help.
What I really don’t understand is asking my name for a drive thru order. I’m in my car. At the window. What in the world would you need my name for?
… moreafnan ziyad
They had a new trainee and there is a sign on the window saying to give an extra 7-10 minutes because of this but with our order (we did two 32 oz angels with additional ingredients) and it still was done super quickly. Very happy with our order!
… more