

Basic, counter-serve pizzeria chain popular for its flavored crusts, such as sesame & garlic herb.
Address and Contact Information
Address: 1030 US-331 Ste 1, Defuniak Springs, FL 32435
Phone: (850) 951-0484
Menu Photos
Order and Reservations
Order: Order online
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Related Web Results
Pizza Delivery In Defuniak Springs, FL: Order Now | Hungry Howie’s
Hungry Howie’s Pizza Delivery & Takeout: Pizza Deals & Rewards
Menu | Hungry Howie’s Pizza Online Ordering – HungerRush
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Reviews
I placed an online order at 6:20 PM, and the app estimated it would be ready in 35 minutes. By 7:10 PM, the app still showed my order as “being made,” so l called the store to avoid wasting time driving there just to wait. I was told my pizza was in the oven and would be ready in 7-10 minutes.
I waited the full 10 minutes and then drove to the store.At this point, the app showed the order was in the review stage. When I arrived and gave my name, the employee at the counter checked and told me-again-that it was still in the oven and would be another 10 minutes. I explained that I had just called 10 minutes earlier and was told the same thing. She apologized and said they had received a large influx of orders at once.
I told her that I wished I had been given a more accurate time on the phone, because I would have stayed at the store I was shopping at instead of standing there waiting. I then stepped aside.
During the next 20 minutes, the lobby filled with customers. Every person who asked about their order was told either “another 10 minutes because it’s in the oven” or “your ticket is next, about 15-25 minutes.” During this time, I personally witnessed at least five orders being refunded because customers were tired of waiting after being given repeated inaccurate updates.
At 7:22 PM, the app changed to “Order Ready.” When I asked about my pizza again, I was told-once again-that it was still in the oven and would be another 10 minutes.
At this point, I asked why the app said my order was ready if it clearly was not. The employee repeatedly responded with, “You’re more than welcome to come back here and look-it’s still in the oven. ” I was not accusing anyone of lying about where the pizza was; | was asking why customers were being given incorrect information both through the app and in person.
I also asked how my pizza could have been “in the oven” for nearly 30 minutes straight, yet still not ready. I was told they had received many orders at once. While I understand being busy, what I do not understand is being repeatedly told “10 more minutes” when that clearly was not accurate.
My pizza was finally ready at 7:40 PM – 1 hour and 20 minutes after placing an order that was estimated at 35 minutes, and 18 minutes after the app said it was ready.
This store is not poorly run because it is understaffed – I saw 5-6 employees working in the back. The issue is poor communication and inaccurate time estimates.
Had I been told the truth when I called – that it would be closer to another 30 minutes – I would have been perfectly fine with that. What I am not okay with is having my time wasted because staff repeatedly told customers their food would he ready in 10 minutes when it clearly was not.
Something has to change at this location.
No Cajun on the cheese bread as ordered. I asked for light sauce on the deep dish, I get no sauce. I ask for light mushrooms and light olives on another pizza, they gave me double, there’s not anywhere that isn’t covered in mushrooms or olives. I PAY for extra marinara and extra ranch for the salad and I don’t get either one of those either. I ask for the deep dish to be cooked well done, it’s not cooked well done but the regular pizza is cooked well done instead.
Seriously, I understand mistakes happen and I didn’t complain the first time I had issues but now I’m just irritated bc this entire order is a joke. Tell me you don’t give a crap about your job without telling me you don’t give a crap about your job.
The entire crew is always professional , very friendly and always ensure that I always have a perfect order. A big thank you to Katrina and Selena!
Say what !?!?
But still… always a good experience eating here.