C. D
I ordered online looked amazing!! Really wanted the Nova Lox however was not in the area I was looking.
Walked in was greater I stated I had in online order for my name.
When I walked in one worker bee JUST tagged Corina’s mobile order!
I wait…. They ask if I was 1 of 2 people I repeat who I am for. She says that’s already done.
She tagged my bag with another persons name. The original person helping me and engaged with me the entire time just takes Corina’s name off and goes to stick my name on the bag.
I insist on checking to make sure it’s correct this is my first time here I open both sandwiches up. They look nothing like I ordered so she tells me what is what. I already am visually disappointed.
I live super close get home in 3 minutes.
Food is not warm cheese is still cold. We alarm it slightly. Still visually disappointed. Snag pictures and compare to online descriptions while eating. So little sauce that I thought there was none! Bagels had flavor but overall would not order again. The twice baked potato are disgusting grainy and flavorless heavy pucks of I don’t even know what I did see stands of potato but no potato taste. $4 wasted on potato muffin pucks. And $18 dumped in underwhelming bagels. Service was not rude or bad just odd they would mos label and relabel with such confidence.
Over all my first and last visit here.
… moreGregory Buford II
I have been coming here since they opened and I have yet to be disappointed. The signature sandwiches are always hot and made fresh with love and care. My order has not ever been incorrect or missing anything and today especially Ms. Lisa and Ms. Tasha had the lobby humming taking care of face to face customers and online orders in the controlled chaos of a well oiled machine with a smile. Keep up the great work, I’ll definitely be back!!!
… moreKaylie
The wait times are atrocious. App said food would be ready at 10:35. It’s currently 11:23 and we still haven’t gotten our food. I like EBB fine, but y’all are not good enough for us to be waiting this long.
… moreCarolyn Sanders
Went in to buy 4 bagels to go. Did ask for them to be sliced but no toasting or topped. Cashier rang us up and our order was put behind the line of orders before us. Restaurant was FULL as it was taking the one employee making the orders so long to make sandwiches. The cashier only made coffee drinks from what we encountered. We went back to the cashier and just asked them to bag up our bagels without slicing them and they just continued with the line of orders. Ridiculous to wait 15 minutes for something that the cashier could have bagged up as we paid.
… moreJack Harmonson
This has to be the worst Einstein in DFW. The kids that work behind the counter do not care! Order online, show up 30 min later, ticket is still sitting on counter, completely ignored by the staff, 10 minutes later had to ask about the order, then the person making the food mumbles we are out of …, I requested a refund, I’m not waiting another half hr for you make something else. I get restaurants run out of things, no problem, but apparently it’s too much work to ask people standing at the counter who the order is for and then tell them that they are out of the bagel on the sandwich they ordered. Honestly, I have a 13 yr old and it’s like 3 of him work here.
… morevedubman
Ordered a bagel and asked for no mustard. I guess that was code for a thick coating of mustard. Eggs were old and microwave tasting. Did not see a frying pan. Could not taste the bagel due to the amount of mustard. Parking was horrible and service was slow. I will not be back. Prices were very high.
… moreSummer McIntyre-Lewis
I don’t get the chance often to eat here. And my last experience wasn’t the best. I showed up a couple of minutes before closing sadly because I don’t live close. And they closed their doors before their listed closing time online. I guess it’s just not meant to be for me to eat here. Wish that someone nearby sold the nova lox bagel. I will have to go visit a different bagel shop from now on.
… moreT Argo
Whoa!!! This place took 30 minutes to make a bagel. Once it was ready, they threw it in a bag and it sat there for another 15 minutes, getting cold, before they called me to get it. I ordered a drink with it, in which the girl was extremely confused about and it took her longer than needed to make it. Then I had to beg her for a straw. She wasn’t sure how to get one even though they were sitting right next to her. There was a younger dude there who seemed high and didn’t accomplish one single activity the entire time I was standing there waiting. Get it together, yall. This location is too new to suck this bad.
… morehenry persley
Typically very long wait. Store is terribly understaffed during peak hours. On more than 3 occasions, wait time for 1 bagel = 25 mins+. Staff does the best they can.
… moreAshley Strickland
Absolutely AMAZING place!! From the moment you walk in you’re greeted with kindness and a smile. The staff is prompt and courteous. The cold brew caramel coffee came as a recommendation and it was delicious!! This place is 45 minutes from my house but Absolutely worth it. Just come here for your coffee instead of next door. ☺️ Thanks Einstein Bros!
… more