Tina Rodwilk
Great location with easy access and quick in/ out. Warm and friendly greetings from the moment you arrive. Drinks were ready and waiting at the mobile pickup area.
Decided to stay and enjoy the A/C as it’s a warm day. Plenty of seating available, clean and comfortable.
Remember to tip your Baristas!
… moreWindy L.
Good morning, 13 million viewers! Thank you, thank you, thank you for reading and engaging with my reviews—I love that you all follow along with my coffee adventures.
Now let’s talk Starbucks. Guys, I don’t know if it’s just me, but the Starbucks around the Boston area are slipping. Weak, watery coffee and a service experience that feels completely understaffed. Honestly, I feel like Caffè Nero and Tatte are starting to take over this city.
Here’s the thing: I love Starbucks. When I travel through D.C., Maryland, Virginia, or even Florida, the quality is consistent and strong. But here in Boston? Sketchy at best.
This visit was… mixed. The coffee itself tasted good (thankfully!), but the service was cringeworthy.
Sarah—who was clearly overworked and underpaid—was left to handle all orders, both walk-ins and mobile. I waited 10 minutes just to order, then another 15 to get my drink. By the time I got it, my phone had almost died from being in the store so long.
Sarah looked like she was ready to walk out from her job at any given moment!
With that being said, when you’re paying close to $10 for a cup of coffee, you want it right. My drink was light—about 2/3 full. When I asked if she could top it off, she told me she’d add “milk” and never circled back. After another long wait, I gave up, drank it as it was, and left.
To make things worse, the outside seating area was messy and uninviting. Coffee was fine, but for the price, portion, and service, it didn’t come close to expectations.
Starbucks, Boston—you need to step it up. Customers deserve consistency, full cups, and basic service for the price we’re paying.
… moreXuan Doan
Mobile drink took more than 12 minutes, when asked: they said we kind of busy, if and order together it should be brought out at the same time, my food was done already but put somewhere, also staff here has never say welcome. It is because of location it near my work so i have to order here. But i’ll make my trip to east boston, they are more friendly and much faster.
… moreChloe Wigsten
Mario was so nice and is a great employee – my friend and I came in and she specified she had a dairy allergy, but they hadn’t used a different pitcher to make it. She clarified her allergy with them and Mario immediately made her a new one and made sure there was no cross contamination! He was so great and deserves props for handling it with grace!
… morepichardo Pichardo
Bad attention they made me a coffee that wasn’t and I took it out of my hands and threw it in a bad way I don’t recommend it
… moreAdriel Rodriguez
I love all of the staff. They’re all so friendly and bring great energy. They know my orders and Starbucks, give them a raise! Immediately.
… moreMaria Vizcaino
I went there for 2 simple drinks and one coffe cake. Which is strawberry refresher and a peacon expresso. They took 30 minutes just to complete the order. I thought the point of going to starbucks is for quick service. Also, why did they completed my order all in a different time order. the manager clearly doesn’t know how to manage place. She can see that her staff is struggling and the staff had to verbally request for help. Why did 2 staff was working all in a mobile order only and providing the order all different time from the same person. Also, keep in mind is embarrassing how chaotic it was when they dont even have a drive through.
… moreTatyanna Flores
Horrible experience ! I decided to go to regular Starbucks location today in Chelsea. When i came into the entrance to head towards the drive through a car was illegally parked in front of the Starbucks blocking the entrance to go through the drive through. I went around him like anyone else would because he decided where he parked was the right spot to talk to someone he was dropping off while that person was heading towards the door. While he was talking he decided to start driving off while not checking his surroundings areas for any other cars. When i was going to take the slight turn in the driveway he did end up rear ending my car . I then got out my car and yelled at him freedom of speech because the least he could have done was simply pay attention instead of driving and not looking. He went on how he didn’t hit my car but he did mean while he now has a scratch on his car because of it. I was very upset which i have the right. I then proceeded on because my car had no damage. I went in the driveway through to order my drink and when i was told to come to the window I then see the employee who was outside who witnessed everything name is REMY. She is a SHIFT SUPERVISOR. She then came up to the window and told me she seen everything that happened outside. I’m thinking she’s understands what happened because MY car got hit where a car was ILLEGALLY PARKED AND BLOCKING THE DRIVE WAY ENTRANCE. She then brought up how she will not be serving me because i was arguing with the other driver and his girlfriend (who may or may not work there) I have freedom of speech to be upset. I was not on the side walk of Starbucks nor in the drive through yet. i was in the parking lot. I did not say anything disrespectful to the employee named REMY. I was also a customer who planned on getting a refresher before the incident happened that was not my fault. This is very bad customer service for someone who’s supposed to be a shift supervisor.I was rejected a beverage for a incident that wasn’t my fault. This location has bad customer service and lack of empathy for their customers. She needs to learn when or when not she should have taken action for rejecting a order for a more serious matter not me for getting my car hit. Please advice on this employee who is a supposed to be a supervisor. Horrible experience with REMY.
… moreJeimy Tino Granados
I ordered a drink at 164 Everett Ave in Chelsea, MA 02150. I’ve never complained, as it’s not the first time they haven’t given me the order I ordered and for which I’ve paid extra. The drink tastes awful, nothing like I usually order at other Starbucks stores. I’ll never go back. Every time I ordered something, I thought about it because it’s the closest store to my house, and they always let me down.
… moreKaterin Gonzalez
Shame on the manager Sam for denying water on this hot summer day to a poor gentleman . She stated “sorry, water is just for paying customers but you can go to the counter and buy some bottled water”. Sam was so rude to this poor man. Shame on Starbucks for training their baristas like this , shame on you Sarah the Manager .
… more