Kara Ikner
If I could give it less than 1 star I would. The service has really declined, there were 5 people working, and a line to the door, but 2 kept walking around trying to “look” busy, while 1 was only doing online orders, and the 2 that were making people’s orders where so slow! The place was disgusting and one of the workers just kept loading up the ice cream, I’ve included a picture, maybe she should’ve stopped for a freaking second on her mountain of ice cream and helped the people standing in line! They were all just wearing sweats behind the counter, like no pride in their job at all. The guy making my ice cream put a lid on it for some reason, then when I asked the lady doing online orders if she could please give it to me, she just said it must be to go and didn’t give it to me. So it was all melted when I got it! So many people walked out, and I know I won’t be going here anymore. It’s a shame because this is our go to place after the movies, but not anymore!
… moreCarlota Toledo
Our fave ice cream shop in Pembroke Pines. You can make your own custom mix in or pick from their amazing menu. Friendly staff and prompt service.
… moreH. Behrens
Absolutely vile ice cream, half melted and really bad. The cone legitimately tasted like they had dipped it in Fabuloso before giving it to us. We had to throw it away without eating it – total waste of $14 for ONE cone. Ridiculous. Avoid.
… moresanti
What happened to cold stone? The ice cream used to be so creamy, my last two pickup orders, my ice cream has not only been light in portion despite ordering the largest size, but the ice cream is always melted, leaving a “ice cream soup”.
… moreH Ferreira
Ordered delivery and there was hair in it. Although they offered a do over, when you place a delivery it’s obviously for convenience. I am rating 3 stars because normally they do a good job, but I can’t overlook that they need to pay closer attention to those preparing the ice cream.
… moreStephen Campo
Must be the age of the employees here that the service and the teamwork suck and are completely non existent! It’s a Wednesday night on August 20th at 9:10 we walked I. The door closer to 9pm. The poor girl behind the counter trying to make all the orders and handle to go while two employees hang out in the back working on cleaning everything so they can close. I’ve been in the service industry for over 20 years I would be ashamed of these people! And they would be fired immediately! Finally one employee walks out at 9:12 to help after everything they brought to the sink was clean again these other 2 in the back should be fired
… moreRose Reyes
The staff here is always super nice and attentive! The location is always really clean and I love that they have a little outdoor seating area.
… moreDominique Comerie
Karem was the sweetest! She made my ice cream perfect with a smile!! Highly recommend this cold stone! Truly the best I’ve been too when it comes to customer service
… moreStephany Muyshondt
They have the most friendly team members, their ice cream and ingredients are fresh! We love our neighborhood Cold stone.
… moreSamuel Vivas
Best Ice Cream ever! We come back every week!!
… more