Catherine
Very busy the morning I stopped by but service was friendly and fast! My coffee was made perfect, thank you!
… moreAnna M
I love coming here for my favorite latte or strawberry matcha and it’s always great every time and everyone is always so friendly! I even had a special request today and they made it happen, a little whip cream for my cat!:) He absolutely loved it, thank you for making it so he could have a treat too
… morelabeskimo
Whoever the 2 women working at 1pm on Wednesday August 27th, your customer service is horrible! No smile, rude tone, and the other women just threw my straw on the counter with my drink and said “here ya go.” I’ve never had such a horrible experience at a Biggby! Do better and maybe act like you enjoy your job!
… morePaul Grubbs
Great, really friendly staff and good coffee. The music was really loud, tho
… moreMichelle Popham
Always enjoy the coffee I get from my local Biggby! The Asiago sausage egg and cheese breakfast bagel (bragel) is a favorite I usually get extra cream cheese! Service is always super friendly these folks love their job and you can tell.
… moreOllz Olls
I doordash from here and OMG can you guys PLEASE stop skipping out on the foam/whipped topping???? NO foam on to-go orders is unfair, its $7 for a 20oz latte (kinda crazy) but PLEASE STOP SKIPPING THE FOAMMMMM. Its like 50/50 too and I have to ask for “light foam” to MAYBE get any… Otherwise rlly good and I still buy, but it is annoying
… moreGlitter May
Im not from around this area, we were just visiting family so we tried it and when I went in the lady was not helpful and had an attitude. This was my first time ever going into a biggby so I needed to look at then menu, she seemed rushy and when I was placing the order I asked her to repeat what she said and that seemed to be a problem. I got the food and drinks, and the drinks tasted like they didn’t add any sugar to it. The food was decent. This place definitely made me grateful for the southern hospitality that I get from the south that apparently the north doesn’t give considering the $43 i spent in here on crappy coffee. I will stick Starbucks instead.
… moreTammy Cooper
The employees were very friendly. I tried biggby a long time ago in Lowell with sub par service and drink and haven’t been back since last week when I tried it in Mason Michigan. My experience at the Mason store was great so I decided to try Biggby again. I ordered the same caramel drink I had in Mason. In Ionia I received what I feel was just iced coffee with just a tad of caramel. The drink in Mason Mi was very yummy and blended. The drink in Ionia was not. This is why I hate tipping before I get my order. I gave a good tip for a bad drink. IF I ever get Biggby again it won’t be here. I think I’ll just stick with another well know coffee shop. I do NOT recommend the lattes, they taste like watered down coffee.
… morePaige Mama
Coffee and bagel with cream cheese, $8 after tip. First coffee tasted terrible so they very kindly kindly gave me a new cup. Second cup was terrible too! It smelled like burnt plastic and burnt coffee. I had 3 sips total this visit. The bagel was barely toasted at all, kind of doughy. Disappointed. Not worth the money. Polite staff but horrible coffee and food experience.
… moreBetty Jane
We came on 02/21 at around 11:30 am. And the girl who took our order gave 5-star customer service! She informed us that the espresso machine lost pressure and could take 5 minutes to build up and usually when this happens there’s a good chance that making any espresso-based drinks may taste burnt. I was willing to wait 5 minutes. And the drink did come out as burnt. I was kinda reluctant to say anything because it wasn’t that bad, but my husband said I probably should. The girl was super nice about making me a new one I apologized and told her I don’t like to complain. But she was happy to make me a new drink. Unfortunately, the second one came out a bit better but still underlined the burnt taste. So 3rd times a charm she offered to either add more sweetener or make me something else and I told her to just add more sweetener and it came out tasting better. She was super sweet about the whole situation! She is definitely someone who takes pride in her work and goes above and beyond!
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