
The Grand is an elevated American restaurant and alpine social club located at the corner of Colorado Avenue and Pine Street in the heart of Telluride. We serve contemporary American cuisine alongside craft cocktails and a thoughtfully curated wine list. Join us at the bar for inventive cocktails and small plates, or dine in our lively dining room for a refined dinner experience. The Grand is available for partial or full buyouts for private events, weddings, and celebrations, and is a go-to destination in the center of Telluride’s social scene—where you can always expect revelry and a vibrant atmosphere.
Address and Contact Information
Address: 100 W Colorado Ave, Telluride, CO 81435
Phone: (970) 728-1063
Website: https://www.thegrandtelluride.com/
Menu Photos
Order and Reservations
Reservations: resy.com
Related Web Results
The Grand Telluride
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Reviews
After waiting and seeing no realistic timeline, and with our high top table still fully occupied, we spoke directly with the hostess. We explicitly asked whether, given the delay, it would be acceptable to cancel and whether we would be charged. We were clearly told that it was acceptable to cancel due to the delay, that we would not be charged, and that the situation would be communicated to management.
We relied on that assurance and left.
We were later charged under the restaurant’s cancellation policy.
When we contacted management, we were told we were “unwilling to wait” and that if we had waited “just a few minutes” the table would have been freed up. That explanation ignores the central issue: we left only after being told by staff that it was acceptable to cancel due to the delay and that no charge would apply.
If the restaurant’s position is that guests should disregard what they are told at the host stand and wait indefinitely “just in case,” then their front of house communication and policy enforcement are clearly not aligned.
We understand cancellation policies and booked knowing one was in place. However, enforcing a policy after staff have explicitly assured guests it will not apply is not reasonable.
We were offered a $100 voucher, half of what we were charged. As visitors from the UK who are rarely in Telluride, this gesture has little practical value and does not resolve the underlying issue.
The delay itself was not the problem, delays happen. The problem was the handling afterwards. When guests arrive on time, book a specific table, check before leaving, and rely on staff guidance, they should not later be penalised for doing exactly that.
I expect the response to this review may state that staff are trained not to authorise cancellations in this way. However, that only reinforces the concern, because this is precisely what happened. If that is not in line with policy, then there is clearly a breakdown in training or communication, and customers should not bear the financial consequence of that.
Unfortunately, this experience reflected a lack of accountability rather than hospitality.
The wedge salad was drenched in dressing and nearly inedible. For $500 I expect much better.