Dawn Laurence
Our office has ordered from here many, many times. The last 5 times that we have ordered, our food is NEVER ready when it says it will be ready. They have forgotten items, items prepared that were not what we ordered, had to have orders remade and the service here is just awful. If you place an order for around 11:00 am, they are always still cleaning the space, the floor is sticky everywhere in the restaurant and the employees are just down right rude. Today was the last straw which is a shame because when the food is made correctly, it is delicious. Hopefully this location will get a manager in there that actually cares about the product they serve.
… moreCarlos Cossio
The food was okay(as usual). I attached a video with the issues that we received. Fries weren’t seasoned and the wings weren’t fully coated. I hope it was a trainee who made our order. La comida estaba rica, pero con la justa le hecharon la salsa buffalo y las papas no tenia nada de sazón.
… moreTravis Foster
Restaurant was understaffed and stressed. Walk-in traffic was told there would be an hour wait. I ordered through the their app which is terrible and ended up at home without fries. Food is usually great but not worth the inconvenience.
… moreLorraine
Order is supposed to be ready at 5 PM. I was told they haven’t even started on my order and that there’s 15 people ahead of me. Now it’s 5:35 and I was told “they just started on your order.”
VERY DISORGANIZED. They were not prepared well at all for Super Bowl Sunday and it’s very disappointing. I won’t order from this location again. EVER. OWNER: let’s do better. Get employees who can handle the sales. This is beyond ridiculous. Super Bowl comes around every single year: your employees need to prepare for this
… moreNorman Gagnon
I had their Crispy Chicken sandwich w/honey mustard sauce on the side to balance the poultry’s piquant flavor; it was really good. There’s a heat level chart on the wall.
Tip for the employees: Please acknowledge the customers and/or food couriers upon entering your establishment, waiting 5 minutes for a greeting “Hello, may I help you” or “We’ll be with you in a moment” should be immediate.
… moreKelly Lusk
I placed an order online for pickup and it took three times as long as the estimated wait time for the food to be ready. We got two 20-wing platters and all of the wings were so bad that we threw most of it away. They were overcooked and poorly seasoned (we tried five different sauces; all tasted bad.) Definitely do not recommend.
… moreBiruk Mengistu
This was our first time going to a Wingstop and we really didn’t know what to expect. We have heard all the praise people have talked about the place, and so wanted to see it for ourselves. The food itself was quite good, but what prompted me to write this review is because of the person who helped us at the register. He was incredibly helpful and kind in answering all of our questions, even giving us a sample of one of the flavors we were deliberating on. His service was absolutely exceptional, and if I could give any higher a review of him I would. Thanks so much Ivan!
… moreWill Lunsford
I have reported this location to Fairfax County Food and Beverage Tax Dept.
Why am I being charged a 14% tax on food when the rate should only be 10%????
… moreJoanna Hays
Ladies and Gentlemen of the Pickett Road Wingstop – You served a very disappointing order of fries. Cold, soggy, undercooked. This was not the quality of food my family and I expect from your shop. Boo! Do better, please.
… moreAnnabella Webster
The service is absolutely horrible. I did an online order, and they gave me the completely wrong items. I spent over $50 and when I called to either correct the order or get a refund, the workers were extremely unhelpful. They claimed that they never received my order and kept hanging up on me. Then they said they would refund me and never did.
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