Amanda Bowen
This entire experience was sub par. The lady taking orders was rude, unfriendly, hardly ever spoke. The restaurant was filthy. We stayed for about 40 minutes or so and never saw anyone try to clean or stock, and the inside was NOT busy. In fact, one man kept going in and out with a broom and trash can, but never used it inside. One item ordered was a cheese baked potato and bacon was rung up. Both baked potatoes were old, cold, and hard. When I took them back, the lady took them from me, turned, and mockingly repeated my exact words. Then, when they were remade, she yelled out “baked potatoes” and left them on the counter and left. And THOSE were made wrong too. But she had left and by this time, the sandwiches were getting cold. It was just a bad experience all around.
… moreDeanne Tackett
The day started terrible. We couldn’t make up our minds where we wanted to eat and saw this Wendy’s sign from the highway. It was raining and just crappy. We decided to eat in, as soon as we walked in this twinkle eyed mature lady was placing items in a bag. We waited patiently she said how can I help you? My husband said you seemed busy so we can wait a minute. She says, we’re always busy here at Wendy’s but we will always make time for you. (Commercial moment) Needless to say, this twinkle eyed mature lady made our day with her great customer service, friendly attitude as well as going above and beyond to make our day so much better. Gretta deserves a raise or bonus. She’s a keeper in this line of work. Food was delicious and the atmosphere was even better with Ms. Gretta.
… moreRyan Flaugher
Wendys as a company has gone so far down hill and still this location was worse.
My top bun was hard enough to knock on my bedside table at the hotel. I ate my JBC without it. My drink was terrible but I guess the fries were ok.
The staff I interacted with were great. I got to meet a drive thru worker on her last day before retirement and she was an absolute joy.
She’s gone now though and everything else was terrible. Stay away if you have any choice at all
… moretom jones
I don’t eat at Wendy’s much anymore and this reminded me why. I think this location and staff are great. I saw a manager actively engaging and people working quickly to verify and produce food. But it all sucked.
… moreKaren McWhorter
I’ll order two salads. I ordered one with extra blue cheese. There was no blue cheese. I ordered ranch dressing. There was no ranch dressing. Very dissatisfied with the order.
… moreRyan M
The service was very pool as I waited 45 minutes in the drive thru until I got to the ordering window as I waited another 30 minutes until they finally took my order. I got my food 15 minutes after that and it wasn’t even fresh. We ordered frostys as well and payed for them too also say we broke the machine down after we had payed so it was a underwhelming.
… moreJ
Worst Wendy’s. Mostly due to the staff. Extremely rude. Throws your bag at you. Doesn’t complete orders. Dirty inside. The Wendy’s in Coal Run is your best bet if you have to have Wendy’s. This one is notorious to locals for having bad staff and not being clean. Some say it depends on the day and time. I went on a Monday between 7-8pm.
… moreHallie Buchanan
Sat in dt window for 10 mins waiting on my debit card nobody at backcash then had my order rang up wrong apparently several times considering how many receipts showed up at the window then arrived at work to eat and the chicken sandwich i ordered was plain it was supposed to be an Asiago ranch then they kept asking what I was waiting on. Get it together guys. McDonald’s never fails though:)
… moreVictoria Eures
As a doordasher they are rude and take way to long to get orders out and then when you are about to get a negative on your account and pull around because they still have a long line their employees start cusing at you and tells you to go back around because they don’t want to deal with it instead of just doing their jobs. I’m sorry but this is the worst place to get a dash from or just come to period
… moreRonald Goodling
This place was disgusting on the inside. The bathroom had urine all over the floor. There was underwear and a piss bag with a catheter in the trash. I should have walked out at that moment. None of the workers had gloves on while preparing food. The pop machine was totally disgusting and had old pop splattered everywhere. It looks like it hasn’t been cleaned in weeks. The floors were greasy and nasty. Every trash can was full. We threw our food away. Highly disappointed that I paid $30 for food that I wouldn’t even feed my dogs.
… more