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Meat-filled sandwiches, fried seafood & burgers at an outpost of a stalwart local fast-food chain.
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Reviews
Andy Besse
Good service! Roast beef sandwich (well done) with fries were good! Haven’t had Kelly’s Roast Beef in a long, but this is the first time I’ve tried the Salem NH location! My server (the woman who took my order on the phone) Ashley was phenomenal and knows how to handle customers and such a very sweet young lady! If there are servers like Ashley around, restaurants would be extremely lucky. She checked my order to make sure it was right and the way I want it. Such good manners and have a welcoming personality! Awesome work Ashley!!! 🙂
… moreFredeline Thompson- Mordan
Sara was very kind, very nice. She welcomed and helped us with such kindness. I needed 25teays of sandwiches last minute order for my child school. Sara and her team took care of us and helped us.
… moreChristopher Graves
Employees need to be better trained. Ordered food at 5:30PM in drive thru. There were no other cars. Sat at the speaker for a few minutes before guy even asked what I wanted. I talked into the speaker multiple times. I ordered a 3 way, cheeseburger, and small Diet Coke. Drove up to window. Cashier wasn’t even there. He finally showed up not even wearing his headset (probably why he didn’t know I was even there). Took another 10-15 minutes to get my food. I’m fine with this if the food is fresh and it was. Burger and beef were warm. Beef however didn’t have sauce or cheese. Just mayo and beef. The beef was good but you need the sauce and cheese for a 3 way! Cheeseburger only had patty and cheese. Nothing else. Not sure if that is how it comes so I won’t complain about that but you would think it was have some condiments etc. cashier gave me regular coke and not a diet and no napkins. Need better training to employees on what goes on sandwhich. Cashier clearly didn’t look like he wanted to be there. Unfortunate. I’ll give 3 stars for food because the meat was good but didn’t have what it was supposed to have on sandwich. 2 stars for service. He wasn’t rude but didn’t get the order right and incredibly slow and not welcoming.
… moreGary Wong
Overall not too bad but the portions seem smaller than before.
… moreDraMatik Gonzalez
Well I had never been here before I had higher expectations but it was just a mediacore experience. Staff was okay, food was decent, though it wasn’t packed they took a long time to give us our food more than usual. Also when we finally got our food I noticed that my food didn’t have lettuce or tomatoes or any condiments on it which I had to go back up and ask them to give me some they should have asked me when I ordered if in wanted anything on it, they did the same thing to my sister’s plate. then when you ask for a condiment they give you one ketchup or one sakt and peper instead of just giving me a bunch so I don’t have to keep asking. Staff was a little on the young side but they tried hard which is okay. I won’t totally crap on this place but they could do a little better.
… moresophie pan
I had an amazing experience here. Their fried clams are absolutely to die for, perfectly crispy, flavorful, and easily some of the best I’ve had.
The customer service was just as impressive. I was helped by a friendly Asian woman who was incredibly sweet and attentive. She made the visit even better with her warm attitude and great service.
Overall, I’d definitely come here again. Delicious food and wonderful staff, highly recommended!
… moreThe customer service was just as impressive. I was helped by a friendly Asian woman who was incredibly sweet and attentive. She made the visit even better with her warm attitude and great service.
Overall, I’d definitely come here again. Delicious food and wonderful staff, highly recommended!
Marcos Nogueira
My family and I always eat at Kelly’s stores in the Revere, Everett and Route 1, Saugus area. At the Salem Store, the fish portion is much smaller, but the service is excellent.
… moreBuby Dragon
Clean atmosphere. Food was visually pleasing. Beefs are tasty and just the right amount. Personally wish it had a bit more color but it didn’t hinder the flavor.
Wish fries had salt, adding it after sitting doesn’t allow it to stick on fries.
Pleased to see other items on the menu for our non beef eating daughter.
… moreWish fries had salt, adding it after sitting doesn’t allow it to stick on fries.
Pleased to see other items on the menu for our non beef eating daughter.
L Mac
Ordered online. Large rb, extra cheese, mayo, horseradish, onion on a Gluten free bun. Fries. BBQ on the side. Got it home: A plain rb (plain. No cheese. Nothing) on a regular role, onion rings. Now. I can expect a mistake here or there, but my ENTIRE order wrong? Checked the ticket attached to my bag. It was printed correctly. My sandwich box had my name on it? Seriously? $20+ of food I couldn’t eat because they contaminated my meal w the regular roll and onion rings. So GLAD they take allergies seriously. A great place to go if you want pay a ton of money, get nothing you asked or paid for or can eat. My trash enjoyed it. Thanks a lot.
… moreMichelle Graves
Food was delicious! Lobster roll, fish sandwich, cheeseburger – no mistakes, no complaints. Our server, Rocco, was pleasant and helpful; kind enough to bring our food over. Space is clean and inviting. Would most definitely recommend
… more