Contemporary, easygoing space featuring Vietnamese grub such as classic pho, stir-fries & more.
Hours
| Friday | 11 AM–8:30 PM |
| Saturday | 11 AM–8:30 PM |
| Sunday | 11 AM–8:30 PM |
| Monday | 11 AM–8:30 PM |
| Tuesday | 11 AM–8:30 PM |
| Wednesday | 11 AM–8:30 PM |
| Thursday | 11 AM–8:30 PM |
Address and Contact Information
Address: 5375 Napa St #104b, San Diego, CA 92110
Phone: (619) 684-5009
Website: http://www.phokitchenusa.com/
Menu Photos
Order and Reservations
Order: Order online
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Welcome PCD – Pho Ca Dao & Grill
Pho Kitchen, 5375 Napa St, Ste 104B, San Diego, CA 92110, US
Reviews
I would prefer they take the tails off the shrimp but some people like the flavor those bring to you food I assume.
Overall good place for random work lunch, or by passer. The menu is simple and rich.
Great taste, generous portions of noodles and meat, unbeatable price, clean interior, and super nice service.
I got the Pho Combination and Egg Rolls. Their dipping sauce for the egg rolls is killer!!
One staff member was immediately rude—rolling his eyes when I said I was ready to order and responding with a dismissive attitude. He then went to another employee and appeared to talk about my partner and me while repeatedly looking over at our table, which felt extremely unprofessional and intentionally uncomfortable.
He went around refilling water for other tables but deliberately skipped ours, even though our glasses were empty and he clearly saw them. When I asked for water, he rolled his eyes again. Throughout the rest of our meal, he continued staring at us in a way that made both of us feel uneasy and unwelcome.
When we went up to pay, there was no acknowledgment or communication at all. The overall behavior made us feel targeted and uncomfortable rather than welcomed as guests.
Additionally, we’ve since heard from other people that they’ve had similar experiences here, which is concerning. Because of how uncomfortable and unprofessional this experience was, I felt it was important to share this so management can keep an eye on the situation moving forward.
At that moment, a younger staff member warmly greeted us and kindly asked what temperature of water each of us preferred. As we were traveling as a family with elderly members and a child, this small gesture felt very thoughtful and welcoming.
Unfortunately, the experience changed during the ordering and dining process, mainly due to the service from an older staff member.
First, my mother and I ordered two bowls of the exact same pho, with only one difference: one bowl without green onions and the other prepared normally. The staff member repeatedly confirmed this order with my husband at least five times, with a very intense expression. While I understand this could be seen as being careful, it already felt a bit uncomfortable.
Second, after our food was served, we waited about five minutes without receiving any utensils. We couldn’t even start eating and had no choice but to use our hands at first. My husband then stood up to ask this staff member for utensils and plates. At that time, there were only three other customers in the restaurant. The response we received was that we should “keep waiting” and that someone else would bring them.
We waited again. When the utensils finally arrived, there were only four sets, even though we were dining with a child. My husband had to stand up once more to ask for children’s utensils and chopsticks. This time, the older staff member responded very impatiently, telling my husband to wait because he needed to finish refilling the straw container first before helping us.
After receiving the children’s utensils, I noticed that the back of one spoon was dirty and asked for a replacement. Again, we were met with an impatient attitude and facial expression.
By this point, it was clear that my husband was very dissatisfied with the service. I want to add an important note here: we have lived in the U.S. for over 20 years, and my husband speaks fluent English and has more than 10 years of experience working in restaurants. He is extremely patient and has never felt the need to leave a negative review anywhere before. However, this time we genuinely felt we were treated differently. The contrast between this staff member’s attitude toward us and toward white customers in the restaurant was very noticeable.
This is the first time in 20 years of living in the U.S. that we have ever left an online review for a restaurant, and unfortunately, it is a negative one — only regarding the service.
That said, I do want to be fair: the food itself was very good. The ingredients were fresh, and the pho tasted great. We truly hope the service can improve to match the quality of the food.
Of course, we still left a tip for the staff who prepared the food.
atmosphere 4/5
service 4/5
the pho was solid, but this place couldn’t be my first choice. unless it was convenient.
the bbq pork with rice was alright. pork was average. i didnt hate it but i wouldnt get it again.
the pork rind rolls were good. veggies were fresh and crunchy. i would get those again.
overall, a place i would go if i was wanting pho and it was convenient. but i wouldnt go out of my way to come here personally. again, solid place still but maybe my third choice when it comes to pho at this time.