Firehouse Subs Elizabeth City

  4.4 – 618 reviews   • Sandwich shop

Counter-serve sandwich chain offering made-to-order hot & cold subs, plus a variety of hot sauces.

✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Firehouse Subs Elizabeth City 27909

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Order: Order online

order.firehousesubs.com

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Reviews

Faith
I ordered dinner tonight on the app and had an issue where my payment went through but my order did not. I tried calling a few times but couldn’t get through, so my husband and I figured that we would just go up there to sort it out. I explained the situation to the employees and a woman came over and spoke with us about the issue. She got someone on the phone and was able to get everything right for us. I didn’t get her name, but I wanted to shout her out for being so helpful! The whole team working tonight were very polite, accurate and quick! Firehouse is a great choice if you’re looking for a high quality sandwich with premium deli meats, fresh ingredients and wonderful flavor! We got the Italian and Hook & Ladder; both sandwiches looked and tasted great!
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sugafree0107
I never had an issue with this place. I don’t know if it’s new management or the lack of training when preparing food. Had an online order for rapid pickup at 6:20pm. Got there and I didn’t see my order. Thought maybe they’re still preparing it. The worker behind the counter ask me did I place an order and I said yes and gave him my name. They had it behind the counter which was odd because normally they’ll have at the rapid pickup shelf. Got my drink and went home. Opened the bag and looked at my disappointment of a soggy mess. One sub was mushy and the container was wet. The other sub underneath was a mess, too. Both were Italian subs with no added extra toppings. My mom refused to eat hers. I didn’t blame her. Will not be going to this location again. Such a disappointment!
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John W
We were welcomed upon entering. Line moved quickly and the food was prepared in a timely manner and was delicious. We’ll staffed and clean. Highly recommend to all.
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Amanda Hill
Kids running the place. Parking lot with trash. Husband ordered no pickle but yet a pickle on his plate. I ordered a sub with lettuce and received no lettuce until I went back up there. Kids were more worried about messing around than their job. Chairs were all over.
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patrick martin
Most Firehouse Subs are great, this one has fallen far bellow the bar of acceptable service. The employees failed to fulfill the order properly, when approached to rectify said failures they opted to express rude and dismissive behavior. My hope is that this was merely a ‘bad day’. Lets all do better by each other.
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Howard Smith
An A for effort! Placed order online, picked up at the online pickup shelves as you enter the restaurant, near the front door. Personnel were occupied by a customer promoting his products, so only one young lady helped me a little when I was trying to make sure I was pickin up the correct order. The receipt had the first 4 letters in a large font of the first name on the order, that made it a little challenging to recognize if it was mine or not. I looked at the ticket just now and the first name is spelled out at the top of the receipt in a smaller font.
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B S
I just paid $30 for two loaves of bread that contained barely enough meat to make a meal. The convenience just isn’t worth the price when the quality has gotten this bad. The only good thing about this experience was the friendly staff.
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James
Went in last night, my wife and I were the only people in there ordering. 10 minutes after ordering the same person who took our order asked us if we already ordered yet. The employees were playing around and hadnt even started the sandwiches. At a little over 20 minutes they said the sandwiches were ready, when i check the bag the order was wrong. I understand mistakes happen but this one should not have. The food was fine when the order was corrected but the service in there was terrible.
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Maggie Bowman
Ordered a salad with NO turkey. I specified ham only. She repeated it back to me. And my poor little sub was a mess. Couldn’t even pick it up. Ate it with a fork. Won’t be back for a while….
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Brandon E
Came in Friday march 21 2025 to pick up an online order they where clueless got home when to eat my sub I could not pick it up it was swimming in mayo the bread was mush an the pastrami was like shoe leather you could not even chew it some one needs to educate these kids working in here please this is not a good look I thought I would give yall another try but this time I ordered a small sub combo and 2 bowels of chicken and dumpling soup got home missing one of the soups idk if they will ever get it together
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