Shay Way _Blvd
Every time I come to this store they mess up my order. I went today (2/19) and ordered a 6 finger plate dipped in wimpy and a 5 finger plate dipped in tongue torch with double fries. The first forgot my double fries on one order and then I get home and find out I am missing 1 finger on my 6 finger plate. A supervisor better message me back.
… moreLora Smith
I got a cookie butter milkshake and Abbigail made it’s so perfectly I highly recommend her for milkshakes!! When it comes to Zaxbys milkshakes the can have my money!!
… moreKaroline Garcia
This location has been a disappointment the last three times that I have visited. Today I ordered through the app an hour and a half before the restaurant closes, but when I tried to walk in the door to pick up my food 20 minutes after ordering, the doors were locked and the lights in the lobby were off. I pulled around to the drive-through window, I told the person that I was trying to pick up food I ordered online and asked if they were closing at nine instead of 10 PM. She walked away, not even engaging my question, and then three different individuals walking past the window, I asked the same question with everyone ignoring me like they couldn’t hear me. I asked if they were closing now at 9 PM because the doors were locked. Each of the individuals acted clueless like they didn’t know what I was asking, so finally I asked if she couldn’t hear me or was just choosing not to answer. She just stared blankly back at me and then asked me to pay for my order which I had already paid through the app. Then I had to wait for them to make my food. It’s a bunch of teenagers working and they’re locking the door I assume to deter customers from coming in. That’s just bad business as I watched several individuals drive up try to go inside and then leave while I was waiting. I assume they believed the store was already closed. I’m not sure how long they left the door closed that evening, but with three people working at the front counter and no idea how many cooks are in the back, only to run a drive-through is horrible overage of manpower and loses the company’s bottomline profit.
UPDATE: I ordered this to go, which means I would be in my vehicle, but after I drove away, sitting at a stop sign, I realized there were no napkins, no silverware, and no ranch dressing. Then I open the food container and instantly see something that looked like a piece of ground beef with a white streak on it sitting on top of the boneless chicken wings. I didn’t know what it was and since I had no napkins or silverware, decided to take a bite of the toast instead. It was rancid. At that point, I was scared to eat anything in the container so that was put in the trash when I got home. The only thing I had for dinner this evening was frozen lemonade. I definitely will not return to the Schomburg Road restaurant unless at some point, they have adult supervision with a manager on site and supervising.
… moreShauna Robb
Ordered a kids meal and a chicken bacon ranch quesadilla online. Picked it up through the drive through and checked the bag before leaving. Had to ask for the kids milk, THEN got all the way home to find the kids meal was missing the chicken tenders. It was just a box of fries AND the quesadilla didn’t have bacon at all. Tried calling 4 times to let them know, no one ever answered the phone. So we drove back and I went in… They TOOK THE FOOD BACK OVER THE COUNTER, stuffed two chicken strips in the box of fries and asked if I wanted bacon added to the quesadilla. I said I would like a fresh one please. They said “we’re out of cheese.” Pathetic service, very disappointing food. Not ordering from here again.
… moreJustin Wise
whoever is your night manager and decided to close down the lobby after 8:00 or so, that is one of the worst decisions you could have made. If staffing is an issue, then you need to shuffle around your staff from day shift and get another person on night shift. The long lines and wait time tells me that you all are not prepping for your customers. You should already have your chicken dropped based of the amount of customers and popular food prepped for the evening rush. If you did so your lines would not be backed up. MAYBE if you came out and took the orders while people are in line, it would help cut down the time frame people have to wait. But this not feasible for your business to be the original Zaxbys in Columbus and this is now the new normal at your establishment. DO BETTER
… moreJordan Jones
This is the main zaxbys I go to they have good service they have hot chicken they have good and quick time it comes out and they have the drink machine not down or anything with the drinks I definitely recommend this Zaxby’s
… moreKey
My stars are from having good service at the drive thru, and my food was hot. Fries were fresh even my burnt sandwich was hot. My issue is my chicken was burnt and it came along with a rolled up burnt piece of cheese, so burnt I thought they put salami or pepperoni on my sandwich.
… moreJessica Pittman
I love this Zaxby’s! The customer service is on point! Kaleb has the best customer service and is so kind! Watch out, Chick-fil-A! Zaxby’s on Schomburg is coming for you.
… moreFredonia Clayton
I wanted to try the new lemon pepper wings. My food tasted like it was cooked the day before. Bread was tough, wings tasted old and fries were cold and old.
… moreD F
Ordered signature sandwich meal. Drive through went fast. Sandwich was awful. Chicken was cold, bun was hard as a rock. Fries were cold and soggy. If I didn’t need to be somewhere I would have went back for a fresh meal.
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