Ilia Cameron
I want to give a HUGE shout out to Gabe and Candace at the Blue Star Hwy Burger King!!!
I do a pickup and drop off for my son for him to go to his dad’s right near this Burger King. So if we are hungry and want a bite to eat, we swing through that specific Burger King. Today I got to our meeting spot early and decided to grab a bite to eat while I’m waiting. Gabe was super polite and I could see he was working very hard. I asked if he was working both windows and he said its just two of them working today. I have worked food/ restaurant for a while and its not an easy job when you are short staffed! These 2 workers did such a fabulous job! My food was hot, fresh and very presentable. Lots of people eat with their eyes and my food looked just as good as it tasted!
The wait time wasn’t bad at all. Both of these workers did such a great job on taking care of their customers while still producing great food and service.
I hope every customer was kind to you both today and that you realize that you guys are doing GREAT!
… moreHONEY
Best Burger King ever, usually when you think about Burger King, most of the time it is dirty and bad food. But this place is very clean and food tastes great. Feels like sitting in a park , it was impressive. Because this is right at the entrance to Saugatuck, it would be appropriate for some welcoming smiles from the staff. One other suggestion, because the area outside is very nicely landscaped and park-like, it would be nice to put some picnic tables out on the lawn, and some jazz music over the speakers (inside and out).
… moreChristine Bosgraaf
My husband and I went in for some coffee, the restaurant smelled so good we decided to have french toast and cini minis too. The lady Marcie was super attentive and she made our morning with her smile. Did get a chance to peek at your kitchen from our angle and the preparer was quick! thanks ladies.
… moremick white
Tried to use my app for $9.99 and it rung up at $18.99 some lady name Candace comes out running her mouth about how she doesn’t know how to do app and such and I’m like can you let me talk..boy she gets a attitude and like oh well have a great day…lady you pay double for something when you have a app that lets you get it for $9.99 .as a local this burger just keeps getting worse and worse..where do they get these employees from???? My God her customer service is lacking and i let her know that…..I have been in the restaurant business for 30 years and if I ever caught one of my employees treating my customers like that and also if I had a manager that is not trained properly it would be a problem.. is this burger king ever gonna get it together??
… moreSamamtha
Stopped in for lunch, they were busy, the staff was in control and kept a positive friendly attitude. Observing this made my visit worthwhile. Food was hot and made to order.
… moreMatt Wozniak
At this Burger King, you get an experience.
You order your food and you have about 30 minutes to wait and experience their drive tru. You will see grass, mad customer and a mean manager treating her team like crap. They are lucky to be the only grandfathered in fast food place in Saugatuck.
… moreKim Stone
While I was having my lunch, I noticed that the manager personally walks through the dining area regularly to check on customers and their experience. That visible leadership makes me confident in choosing this location.
Atty. Stone
… moreSteve Genzink
Went there yesterday through the drive thru, there was a lady customer laying on her horn every time a car would try and place an order. I’m sure it was difficult for the employees to hear our orders. We were all trying to get our lunch and when other customers behave like this it becomes difficult for people inside to hear. Surely there was a HORN and her yelling in the speaker and in their ear!! Everyone heard the person on the other end politely ask the lady to come inside, all the customer was doing is yelling, then we saw the lady go inside and cause a scene. So unnecessary LADY. Everyone heard what she was yelling!
People like this should be ashamed of themselves and how they treat other people, especially people that are trying to serve them!!!!
Dear local BK, I will apologize for customers like this.
2/19 around 1 pm.
… moreJustine Bouwer
Been here several times, and the service usually isn’t too bad, but today was the worst. Ordered and was told to pay and ask for ketchup at the 1st windows. Was at the 1st windows for several minutes and no one came. Pulled forward, cause maybe I misheard about which window. Lady came to the window, said I had to pay at the first window, and I let her know that I sat there for a while before pulling forward. She got snippy and said, “I’m a cook first.” Which is perfectly fine, but not very sanitary to have your cook handling the money. I said “maybe someone should tell people that…” when she cut me off and was extra rude, and said I was told and then told me I had to drive back around and wait in line at the first window. Had she been nice, I would have gladly obliged, but instead I went elsewhere and had a way better experience. If you go here, avoid first shift, cause first shift is rude. Second shift people there are amazing though. Hopefully this location can get their act together, and hopefully get enough staff to run properly, especially being the only fast food place in that area.
… moreTony Calabasas
I’m impressed by how well-organized this restaurant is under their new management. Orders come out quickly without sacrificing quality, which is a rare combination.
… more