John Kasper
In all fairness, it’s more fuel than food. If you go through the drive thru, you’ll get dietary proportions and possibly the wrong order. If you come inside to get your to go order you get to watch your food prep person load you up.
I should say that this Chipotle suffers from the same problem as all their locations. Everything in the prep area can be seen by everyone, so yes you can see them reheating bagged food in a boiler, the prep guy wiping his nose on his arm, another worker handling full food pans without gloves and an ungloved worker using a soapy towel to clean between the food pans. Getting people to work in a full view kitchen has got to be tough. Sorry, but I am that guy that notices everything.
I saw a lot of people getting their food to go. But if your dining in, you would see a lots of tables and counters that needed a clean up. Since I came just before the 5 pm rush, I would have expected the dining area to be cleaning.
Prices on beverages are high.
I noticed that Los Cabo’s parking lot was full and Tommy’s parking lot was almost full. They have different menus and really don’t compare.
I can’t say I cared for the Dance Club music, but the staff danced to it.
… moreSarah R
i was so excited for this chipotle to open but it has been a disappointment every time i’ve gone, i probably won’t be going back for a while. they are so stingy with the food portions, and the food doesn’t even taste right to begin with. the attitude of the employees is awful, and the one time i did drive through pick up they had me waiting 15 mins without even acknowledging me at the window. i love chipotle but Atp id rather make the drive to wolfchase or summer chipotle bc this one ain’t it.
UPDATE: i posted this as i was trying to eat the gross chipotle i wasted my money on and i bit into plastic. i cant even go back to get my money back and they don’t have a phone number to call the location. i deff wont be going back now
… moreT.
This all started 3 days ago. I ordered my bowl, got home and as I started eating it, the rice was rock hard and undercooked. The fajita veggies were raw and undercooked as well so I reached out to support since I placed my order online. The bowl was inedible and going in the trash so support put a free entree on my account. So I returned to this same location tonight and decided to use the reward to order the same exact bowl. Picked my order up and the employee who fixed my bowl literally gave me 1/3rd of the food that any customer would usually receive. You can’t even see the rice because that’s how non-existent it is. The employee gave me 5 kernels of corn salsa, 3 tomatoes of pico, 6 pieces of chicken, 4 fajita veggies, a sliver of barbacoa, and 7 thinly sliced romaine pieces. My order was double protein, extra corn salsa, extra pico, extra fajitas veggies, brown rice, romaine and as you can see in the picture below I received bird scrapings. It almost feels like I was retaliated against for letting support know I had issue with the undercooked & raw food I received the first time around. I will not be back and I will make sure I let others know to never frequent this location. I just saw the 1.8 star reviews and I would advise anyone to listen to those of us who been already been here, GO ELSEWHERE!
… moreLaquanda Carter
Ordered a digital order. Pickup was for 3:50. Sat in line until almost 4:20. People standing around on their phone. They asked what my name was a thousand and 1 times. Big clumps of over cooked rice. Extra lettuce and extra meat wasnt there. Money wasted
… moreSynphony Hubbard
This chipotle has some of the most patient and understanding workers I’ve ever met. I mistakingly placed a pick up order at the wrong location (a location that was 3 hours away) and because of chipotle’s policy I wasn’t able to cancel it online or in store. While I can say the customer care i received from the chipotlane 1800 # was AWFUL, the care i received IN-STORE at this location was FANTASTIC!! thank you all for you’re patience and attentiveness.
… morecrybaby brown
This location just open and it is horrible (I was there for the grand opening and when the owners where there everything was beautiful) but now that there gone this location sucks!!!!! The cooks never have anything prepared the line people are rude as hell and the wait is forever!!!!! I’m here now and there’s a line lady with eyes lashes bigger than her eyes all over the place the young lady so always here over night doesn’t know what she’s doing on the register, the cook that’s her today is just walking back and forth nothings on the grill and the manager is in the driver side just watching this location is always busy because it’s in a great location but the service here is 1000% horrible
… moreFreddie gospel music Lee
My very first time going to a Chipotle i was excited about this one its new. We walk into the restaurant only to find tables and floor nasty made me feel like the food was going to be the same. presentation. In restaurant are key
… moreChris Edoff
Went to this chipotle and ordered 15 minutes before arriving. I then waited at the window for 45 minutes before getting my food. The manager was very unhelpful and was yelling at employees. Got home with the food and one meal had less than a cup of chicken and was missing the guacamole that was ordered.
I will not be going back to the location. I would recommend the location summer.
… moreMatt Shapard
Waited for too long to order because of the way they are set up (as all Chipotles are). If someone ordering is easily confused, undecided, or slow at ordering it shuts the process down. Then the person taking my order was told by a manager or supervisor to change places, and that ignited a storm of emotions and chatter amongst the employees. Which it’s always fun and super comfortable to get to stand and witness like a magistrate in a custody hearing. Then I had asked for the extra red sauce when I first ordered. I wasn’t told they didnt have it and then when I got to the register was told they were out. I should’ve said no thanks to the whole order. To top it off the register person just gave me my bills and shorted me my coins. This isn’t a charity and I’m pretty sure no one went above and beyond while serving me to earn a tip at a cafeteria style service.. To top it off there was a corporate looking person there during all of this. Do better Chipotle. The last few that I’ve been to, are a mess and thats the one thing this one had going for it. It was clean and the counters weren’t a mess. My expectations are as high as the clientele in Memphis.
… moreLeeVaris Washington
Been here several different times since they have opened and it’s always something wrong with my order. Been in the day time and night really wanna continue to give them a chance but probably will just continue going to the summer location instead. Will to drive the extra 2.5 miles for correct food every time. Hope they can get things corrected in the future.
… more