Unassuming, old-school Chinese restaurant serving traditional meals, including dim sum.
Hours
| Tuesday | 11 AM–9 PM |
| Wednesday | Closed |
| Thursday | 11 AM–9 PM |
| Friday | 11 AM–9 PM |
| Saturday | 10:30 AM–9 PM |
| Sunday | 10:30 AM–9 PM |
| Monday | 11 AM–9 PM |
Address and Contact Information
Address: 2666 S Rochester Rd, Rochester Hills, MI 48307
Phone: (248) 299-9450
Website: http://www.chengsorder.com/
Menu Photos
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Reviews
Cheng’s, on the other hand, is far superior in both taste and value. It’s also accompanied by the classic Guangdong service style — where servers drop your food on the table without a word, don’t bother announcing what the dish is, and seem to have permanently banned “thank you” and “you’re welcome” from their vocabulary. Authentic to the core, for better or worse.
I just wish there were more places like this closer by. For now, it’s absolutely worth the drive and the time.
Cheng’s is in my top 5 Chinese restaurants from the Metro Detroit area. Don’t expect Panda Express. IMHO it’s much closer to mainland China style, but its more transitional and easier for the western taste buds. A good indicator of authenticity is the percentage of patrons of Chinese heritage…note its higher here.
You’ll find an array of dishes from Dim Sum style to more traditional Mao Po Tofu. I find the menu to offer a wide range. I’m sure you can find something tasty.
Service is on par with many traditional restaurants. To me it runs leaner than most and has longer wait times.
For over 10 years they’ve continued to delivery great eats. I think it’s certainly worth a try.
When we arrived, there were plenty of open tables that could have accommodated our group of five, but we were told we had to sit in a booth that felt cramped. If those tables were reserved, that is fine, but no one explained that to us. The lack of basic communication continued immediately. The posted opening time was 11:00 AM, yet when we arrived around 10:40 AM, multiple parties were already seated and already being served food. That created confusion and made it feel like the rules only applied to certain customers.
Once seated, there was also no guidance on how ordering works. Not everyone is experienced with dim sum service, and if we were completely new to the process, this would have been a frustrating experience. The staff seemed to assume we already knew what to do, which came across as dismissive and unwelcoming. A restaurant does not have to provide a tutorial, but basic customer service and clear direction are not optional, especially for first time guests.
While waiting, we also noticed multiple delivery drivers being ignored for long stretches. Some waited 10 to 20 minutes just to get assistance. On top of that, it appeared that guests who could speak Mandarin or Cantonese were seated ahead of English speaking guests. Whether intentional or not, it reinforced the feeling that the restaurant prioritizes established regulars and does not care to create a welcoming experience for newcomers.
To be clear, being busy, being popular, or having an established clientele is not an excuse for poor customer service. A lack of communication and basic courtesy does not justify the business. It undermines it. If the service is consistently this indifferent, people will eventually take their money elsewhere.
To be fair, the food itself was good. It was well cooked, not overly salted, and not overly Americanized. But good food does not make up for subpar dine in service. Would I come back. Possibly, but only for takeout, not for dining in. After reading other reviews, it also sounds like this is normal and not just a holiday issue, which makes it even more disappointing.
腸粉rice noddle roll has no meat in it, it was all noddle. Anything that has to roll wasnt up to the standard. Overall it is a good place to eat dim sum and Chinese food but be careful what you order.
Also it is in Rochester Hill so quite a bit of a drive depends on where you live.