Chipotle Brookfield Capitol is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
fee fee
I’m the only customer in the store and both front employees told men “one minute” while they both started from beginning to end preparing 5 bowls and other online orders that were printing as i stood there. If im in store I should be helped and not made to wait for all online orders to print that get priority over me. They kept printing and they kept making them all b4 even acknowledging me. After the 5th item they let print and they prepared I walked out and went across the street to Qdoba. If this is how u treat customer inside I’ll just elsewhere. I understand you shut down your Togo at a certain time but train employees how to help customer inside the store first or after so many to go order help who is there. One employee could have assisted me while the other did online. Train better employees who are customer focused. I already had a bad experience from the night supervisor a black young lady with a horrible attitude also. 2 bd bad experience within 2 months. Customer inside should be helped and not made to wait for every to go order first as they stand there. You are falling off
… moreKurtis Gregory Wallgren
Ordered ahead and watched at least 15-20 people walk through the line, make their orders, and leave by the time mine was even started. One staffer would check periodically while I waited 20 minutes for my order. I asked if I could simply have the front of house team make my order and was told to just wait. On top of that, their portions were sad to say the least. Incredibly disappointing.
… moreLareesa S
This place has good food, but not for the amount of money they want. I call it the shrinking meat syndrome! The prices for the entrees steadily go up and they steadily dose out SMALLER portions! If you get a hamburger you expect to see more beef on the bun than your ketchup, lettuce, onions, etc. When I opened my burrito you see more etc, than steak, literally could only count about 4 pieces of steak on a $12 burrito. That’ll do it for me!! And Chipotle wonders why their losing business and have to do all these BOGO promotions, …. if they give people what they rightly paid for, they wouldn’t have to do all that to get people to keep coming through the door!
… moreTimothy Clark
Yesterday evening, I came in and the staff was incredibly friendly and LOVELY. The restaurant was spotless, and everything I ordered was cooked to perfection. I genuinely believe that these crew members deserve a raise for their exceptional service and attention to detail. Keep up the great work! I even left them a $5 tip
… moregenoveva hernandez
Over the past few years, Chipotle’s food quality and customer service have steadily declined. This particular location stands out for the wrong reasons. The food is consistently bland or overly salty, with very little flavor. The employees appear unhappy and unapproachable, making customers feel as though they are inconveniencing them rather than being served. The overall atmosphere is unpleasant, and the food quality is poor. I do not recommend spending your money at this location, or at Chipotle in general. I will not be returning. As a suggestion, employees who are unhappy in their roles may want to consider finding work that brings them more satisfaction, life is too short to be miserable.
… moreMindy Schwartz
Started off poorly when employees refused to take an in person order. Absolutely no customers in line, nor were they working on fulfilling on-line orders. So, I opened the app and ordered. The female was watching the male make our order. I forgot to add cheese, which is free. They refused to add the cheese, saying I didn’t include it on the on-line order. The place was nasty. All tables were dirty. The employees ridiculed us. I think they were mad we placed an order. Will never come to this location again. Menomonee Falls location is 1000 times better. I took pictures of your associates if you’d like to know the responsible employees for such a poor experience. Just want you to know that you lost 5 orders in the 10 minutes I was there by your employees refusing to make in-person orders.
… moreTamara Griffin
Everytime I order through online I get half portions food is always ice cold when I pay almost twice the normal price. The managers don’t care in Wisconsin south east region none of them.
… morenewton chang
Poorly run. Terrible attitude by staff. Always shortening portions probably because they are too lazy to make the next fresh batch. Whoever the owner is , I’m happy to give constructive , kind but assertive feedback as I am a small business owner myself – but honestly , judging my the reviews and over two years seeing the same team poorly run the place I’m not confident the owner cares to do anything with this locations team and their commitment to excellence.
… moreJordan Odehnal
If the workers hate their jobs that much, they should just quit. Nobody was friendly or smiled once. They were out of chicken, but they wouldn’t match the price of steak.
When they finally served me, the portion size of meat was tiny. I asked if that was a full serving size and they looked at me like I was stupid.
… moreNatalie Laughrin
To be honest, I never really come to this location because no matter any time of the day nothing is Usually available. Today was a way better experience because of Jay! She Was the only one who said anything when entering the restaurant and when there was a need for refills on food, she was making sure that it was getting done and keeping everyone updated! She was so sweet and helpful and she’s the backbone of the restaurant. Someone give her a raise Or put her in a supervisor role because she literally is the reason I would come back to this location!!
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