Antonio’s Pizza, Pasta, and Wings Online Ordering: OrderType
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Kathy Gratien
My daughter placed an online order for delivery around 6pm – website showed they closed at 7. She never received a delivery notice – tried to call direct 6:30 – 7. No answer. Food never came – our card was charged immediately. My daughter called Tuesday when they were open again. Owner apparently answered – was unapologetic but grudgingly said he would credit our account. The charge went from pending to complete Weds. with no pending credit. I was still annoyed with how he treated my daughter so I called to be sure they were going to credit. The owner got nasty, asking when we ordered, shouldn’t have ordered so late, if it doesn’t come that’s too bad if you order so late. We ordered an hour before it said they closed and they charged us for the order. Again he said they would credit if we wanted. Yeah, we’d like that – mighty considerate of him! I said he could be just a little apologetic and asked if he was an owner. He said he was and I said he should be embarrassed at his poor customer service. He said I could ‘be that way’ – they have 3,000 customers. I had to laugh – I don’t have the energy to go through the issues we’ve had with mediocre food there. It’s hit or very big miss. We will never go back – but hey, he said they don’t need the business. Good for them!
… moreDesiree Phillips
Had an issue with them years ago. Hadn’t ordered in years. Decided to give them another chance. Some of their food is great so we have ordered a few times recently. Tonight’s service and quality of food was appalling. In a nut shell, inaccurate food sent. Could have been a miscommunication on my part. But rather than them correctly handling the situation they were rude, disrespectful and my food tasted aweful tonight. They flat out told me, “you could never order from here again and that would be fine.”
I’ll have no issue not ordering from you again. It’s not worth the money!
But I feel as if others need to know the poor service.
… moreAllison Brooks
We order the family meal often, it feeds 4 of us dinner for 2 days with a lunch or two leftover! My kids love it, especially when we order the cheesy garlic bread which is always hot and fresh. If you like riggies, theirs are amazing. The chicken franchise is very good too. Those meals feed you twice as well! It’s our favorite!
… moreKatrina Kapustay
Avoid at all costs. If I could give zero stars I would. We placed our order to go to get called back and told us they were out of what we ordered. Then they didn’t include our bread and had to call to get refunded. We were thinking the prices were high and then after seeing what we got for our money…disgrace, I honestly don’t know how they are still in business. Wings were soggy, and the chicken tasted like it was doused in vinegar and they threw in canned mushrooms and garlic. I asked for angel hair and got spaghetti….it makes me think someone is paid to write good reviews…there’s no way people pay for this food, what a waste.
… moreBrandi Hill
Not impressed. First time patron, and the penne chicken broccoli Alfredo is good, tastes authentic besides the chicken looked like it was lunch meat chicken. With enough garlic it was good. Secondly, the garlic bread and garlic cheese bread, if that’s what you want to call it, was a HOT DOG ROLL toasted and some mozz tossed on top not even melted. And lastly the pizza, really not impressed. I’m not sure if it was because it was $10 Tuesday but it almost tasted like a little Caesars pizza, seriously. So instead of going in to spend another $60 on this food I’ll just stick to the Alfredo and order garlic knots somewhere else.
… moreErik Cominolli
Placed a catering order, they didn’t take my name or my phone number, which left me nervous they might have forgotten my order. I called back and offered to give them my info and the person on the phone acted as if this was the strangest phone call she’d ever gotten.
Ordered a full tray of riggies and a half tray of Utica greens. They didn’t make the greens as the girl who took my order didn’t write it down. A room full of people heard me place the order – so technically 50% of my order was missing. There was no apology or an offer to make them for me, which I would have waited for.
Girl at the front gave me attitude when I asked for plates and forks. Got no thank yous for my order.
Food was good, a little pricey for what you get, horrible service.
… morePhyllis Delia
My first time trying Antonio’s. Ordering and paying online was pretty easy. Delivery was FREE (no third-party delivery service). I included a tip for the driver in my online payment. A basic large 16” cheese pizza was $14.95. For each topping, it was an extra $1.95. It arrived within the time frame promised (50 minutes, including the 10-min drive to my house). Delivery guy was friendly and polite and pizza was fairly hot. The pizza looked and smelled delicious! The taste wasn’t bad, but it was VERY salty and the crust was just a little overdone. The salad was just okay, nothing special… not very crisp lettuce, one tomato wedge, about 4 paper thin cucumber slices, one pepperoncini pepper.. and WAAY too many black olive slices… I mean they COVERED the whole top of the salad. I’m not giving up on Antonio’s though… but I think next time we’ll try one of his other Italian dishes.
… moreDonna Mathewson
On Mother’s Day we ordered Eggplant Parmigiana and Chicken Parmigiana.
Both were delicious with very generous portions!!!
The delivery came a little early and was hot.
Very easy to order online.
I would highly recommend them.
… moreJoAnne Sheridan
Had an awful experience on the phone. Ordered my food girl on the phone must have been new she had to ask if everything I ordered was ok to order. When I asked for sauce on the side you could hear a man in the background asking why I was ordering this way ” don’t I realize what time it was””. He gets on the phone and asks me what I ordered. I tell him I just want plain pasta he gives me a hard time to which I say maybe I should not order. He says ya probably a good idea don’t order. Unbelievable he was rude and obviously didn’t want to cook anymore maybe he should of left early.
… moreChristopher Palazzoli
Usually the food I have ordered is very good but the last two experiences were below acceptable. Last time the 2 chicken dishes we ordered tasted like chicken that was microwaved or freezer burned. Tonight’s food was good but the experience was maddening and offensive. I realized I showed up early for the order that my wife had placed and politely and respectfully asked the friendly girl at the counter how long the order would take so I could wait in the car and listen to the nail- biter SU football game instead of hovering over the workers for potentially 10 more minutes making them feel rushed. The owner of the restaurant looked up and blew up at me and said “this isn’t McDonald’s, the chicken is sauteing and doesn’t take 5 minutes” and “do you know what Chicken Francais even is?!” First of all, I am 100% Italian and cook all of the dishes on the menu myself so for him to even say that widened my eyes. He proceeded to huff and puff as he was preparing the food and I had to restrain myself from lashing back at him as to spare the poor mortified workers that were standing there cringing over their boss’s ridiculous behavior. I do not think I will order from them again due to the lack of respect from the owner himself and will not encourage others to support this establishment. Can we get another non-chain Italian restaurant here in Fairmount who’s business I can gladly support?
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