
Welcome to Daniels Bakery, where tradition meets innovation in every bite. Founded in 1959 in the heart of Greater Boston, our bakery has been a cornerstone of the community, celebrated for its custom cakes, pastries, and breads. In 2006, a new chapter began with Chef Wanderleia at the helm, inheriting the legacy of our namesake, Daniel, and infusing the bakery with her unique blend of passion, creativity, and culinary excellence.
Old-fashioned bakery with an array of breads, pastries & colorful cookies, plus custom-made cakes.
Address and Contact Information
Address: 395 Washington St, Brighton, MA 02135
Phone: (617) 254-7718
Website: https://danielsbakerybrighton.com/
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
Related Web Results
Daniels Bakery | Custom Cakes | Pastries | Cookies
Daniel’s Bakery (@danielsbakerybrighton) – Instagram
Daniel’s Bakery Delivery Menu | 395 Washington St Brighton
Last Updates
Reviews
Needless to say they spelled my child’s name wrong. They failed on design and the extra gold dust didn’t help. The cake itself was flavorful but dry as hell, and the buttercream was very sweet. The cake was tossed after my daughter and friends smashed it!
To be fair I did purchase their raisin bread which is good and the only reason why I’m giving 2 stars.
I got a few variety with Whip Cream frosting.
I was so happy my party guests loved them.
My thanks to the baker.
The bakery confirmed they can make a certain vegan dessert, so I placed an order and paid for it.
Days after the purchase, they informed me they cannot fulfill the order and make the dessert vegan. An employee on the phone, possibly the store owner, repeatedly blamed someone else for accepting the order, refused to issue a refund (even though they never should have accepted the order in the first place), and said emotional manipulation phrases like “I work hard” which was bizarre, all while loudly talking over me.
When I called again and spoke to another employee to request a refund again, I could hear the person I spoke to earlier mocking me in the background, which is absolutely inexcusable behavior. I was then told:
1. I must go to the bakery for a refund (even though they took payment over the phone)
2. They actually don’t have the authority to do refunds
3. They can only offer store credit instead of a refund
Mistakes happen and reasonable people know this. What matters is how a mistake is handled – a business should take accountability for their mistakes and do right by their customers, instead of deflecting and using emotional manipulation tactics. If you mistakenly accepted an order, just apologize for it, issue a refund, and move on.
My experience was deeply frustrating and disappointing, and while I enjoy their baked goods, I did not appreciate how poorly I was treated for their mistake and will not be going back again.
And it goes without saying that whoever answered the phone needs customer service training, otherwise you’re going to continue losing business.