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Chipotle Clift Farms is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Hours
| Tuesday | 10:45 AM–11 PM |
| Wednesday | 10:45 AM–11 PM |
| Thursday | 10:45 AM–11 PM |
| Friday | 10:45 AM–11 PM |
| Saturday | 10:45 AM–11 PM |
| Sunday | 10:45 AM–11 PM |
| Monday | 10:45 AM–11 PM |
Order and Reservations
Order: Order online
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Chipotle Mexican Grill in Madison, AL
8294 Highway 72 W Madison, AL 35758. Near Highway 72 & Wall Triana Highway. place icon. Get Directions · (256) 929-6632 · Order Online · Order Catering.
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Reviews
Tammy Hill
I’ve given this Chipotle countless chances over time because I used to love the brand, but it’s clear they just don’t care anymore. This is hands-down one of the worst Chipotles I’ve ever experienced.
Service is terrible: The staff, including the cashier, whose photo I’ve attached, are outright mean, unfriendly, and disengaged. Lines move slowly, and there’s zero enthusiasm or customer focus—it’s like they resent you for being there.
The place is dirty—dirty stations, overflowing trash, unclean tables and floors. It feels neglected, not like the fresh, clean vibe Chipotle is supposed to have.
Food quality has tanked: Portions are skimpy, ingredients are often old and dry (ask for limes and you get shriveled, dried-out ones), meat is overcooked or bland, and everything tastes subpar compared to what Chipotle used to be. It’s not the same chain anymore, at least not here.
Corporate seems indifferent despite repeated feedback from many customers (just check the recent reviews— the complaints are identical and piling up). If this is the “new Chipotle,” count me out. I’ll be taking my business elsewhere until standards actually improve.
1 star only because 0 isn’t an option. Avoid this location if you can.!
… moreService is terrible: The staff, including the cashier, whose photo I’ve attached, are outright mean, unfriendly, and disengaged. Lines move slowly, and there’s zero enthusiasm or customer focus—it’s like they resent you for being there.
The place is dirty—dirty stations, overflowing trash, unclean tables and floors. It feels neglected, not like the fresh, clean vibe Chipotle is supposed to have.
Food quality has tanked: Portions are skimpy, ingredients are often old and dry (ask for limes and you get shriveled, dried-out ones), meat is overcooked or bland, and everything tastes subpar compared to what Chipotle used to be. It’s not the same chain anymore, at least not here.
Corporate seems indifferent despite repeated feedback from many customers (just check the recent reviews— the complaints are identical and piling up). If this is the “new Chipotle,” count me out. I’ll be taking my business elsewhere until standards actually improve.
1 star only because 0 isn’t an option. Avoid this location if you can.!
MarMusicGen
My son ordered a bowl online and picked up in the drive thru, paid almost $20 BTW because he ordered extra steak and the bowl was hardly full. They cheated him Big Time. Hardly any rice, we asked for double beans and steak got less than a regular portion. Please DONOT order online & pick up, because you will more than likely get cheated.
… moreTraveler 2082
I read the reviews & went anyway. I’m a long time chipotle fan (way before delivery options were available) & I had no issues with any part of my experience. Dare I even say this was one of the better bowls I’ve had.
I recognize in the reviews that most of the poor ones are related to delivery / app experience. While I understand the importance of having this option, I know that nothing beats the in store experience. And long term chipotle fans know what I mean.
I was in and out. Friendly staff. A good portion size. Great music too.
Therefore I deem this location 5star worthy!
… moreI recognize in the reviews that most of the poor ones are related to delivery / app experience. While I understand the importance of having this option, I know that nothing beats the in store experience. And long term chipotle fans know what I mean.
I was in and out. Friendly staff. A good portion size. Great music too.
Therefore I deem this location 5star worthy!
KangHun Jang
Worst Chipotle experience of my life!!
This is a location I’ve visited many times, and it’s my sons’ favorite place to eat. I ordered food for my kids like I always do, and everything was fine until checkout.
Before completing payment, I accidentally tapped my company card, which is a serious issue under my company’s policy. I immediately apologized and politely asked if the transaction could be voided so I could pay with the correct card — a very basic and common retail request.
Instead of helping, the cashier called the store manager. The manager looked at me with obvious annoyance, said “It’s already paid,” and walked away without letting me explain or say another word.
I asked again if it could be voided and re-run, explaining that this payment would cause a serious problem for me. The response? “The manager said no.” When I asked to speak to the manager again, she returned, cut me off mid-sentence, spoke in a hostile tone, showed zero respect, and walked away again — publicly dismissing and humiliating me in front of other customers.
I have been to Chipotle locations all over the country and have never experienced this level of rudeness, arrogance, and complete lack of basic customer service. This could have been resolved in seconds, but instead the manager chose to embarrass a customer over something trivial.
I was so disgusted by how I was treated that I threw the food away on my way out and have no interest in ever returning to this location — or possibly Chipotle at all.
If this is the kind of attitude and behavior being tolerated from management, then customers should expect nothing but disrespect here. Completely unacceptable.
… moreThis is a location I’ve visited many times, and it’s my sons’ favorite place to eat. I ordered food for my kids like I always do, and everything was fine until checkout.
Before completing payment, I accidentally tapped my company card, which is a serious issue under my company’s policy. I immediately apologized and politely asked if the transaction could be voided so I could pay with the correct card — a very basic and common retail request.
Instead of helping, the cashier called the store manager. The manager looked at me with obvious annoyance, said “It’s already paid,” and walked away without letting me explain or say another word.
I asked again if it could be voided and re-run, explaining that this payment would cause a serious problem for me. The response? “The manager said no.” When I asked to speak to the manager again, she returned, cut me off mid-sentence, spoke in a hostile tone, showed zero respect, and walked away again — publicly dismissing and humiliating me in front of other customers.
I have been to Chipotle locations all over the country and have never experienced this level of rudeness, arrogance, and complete lack of basic customer service. This could have been resolved in seconds, but instead the manager chose to embarrass a customer over something trivial.
I was so disgusted by how I was treated that I threw the food away on my way out and have no interest in ever returning to this location — or possibly Chipotle at all.
If this is the kind of attitude and behavior being tolerated from management, then customers should expect nothing but disrespect here. Completely unacceptable.
Rhonda Williams
I stood in line for a while and observed the young man Sam, which I believe was the manager take care of an elderly lady in front of me as it was her first time and the cashier accidentally charged her twice and he took care of everything with class and kindness and made everything right I was completely impressed and I will be back. Food was great Holley recommend.
… moreGregory Grondin
Came to Chipotle to have a normal dinner and the whole experience was pathetic. Used to have salt out by the drink machine and utensils. Since they didnt we asked for some salt from the back like they’ve done for a great many years. They said they could not and would not. To boot my child’s meal was cold.
… moreCatalina Baby
Wow the food was delicious and very filling everything was fresh and delicious and did not taste funny the last Chipotle I went to in Mississippi.
Got the bowl w brown rice ,pintos, baracoa beef
Yummmmmmm
Had plenty left for my dog
And another burrito
Im stuffed
Got a grapefruit izzie soda
W no sugar.
I do recommend their food.
… moreGot the bowl w brown rice ,pintos, baracoa beef
Yummmmmmm
Had plenty left for my dog
And another burrito
Im stuffed
Got a grapefruit izzie soda
W no sugar.
I do recommend their food.
Tracie Fuqua
My daughter placed an order and it went to the wrong location. Madison Cliff Farm store REFUSED to get her food or move the order. I realize their policy and I just talked to Sam but she does not have time to go anywhere else on her work break. Like I told him “KINDNESS is free” and they could have shown her just a little kindness instead of sending her away hungry. Being at the drive through window and being turned away is horrible. She made a mistake in location for her order but the only WAY you can place a pick up order is on their app.
… moreLinsey ODonnell
I love chipotle but now since they have a new manager they have become more skimpy with their portions. I don’t know her name but she is a black lady with short hair. The girl who started our bowl barely gave us any rice so we asked for extra. Then we were asked if we wanted guacamole by the manager and she barely gave us any. So I said something about it at the register. She said it was a spoonful but it was more like a teaspoon. Why would I pay $3 extra for guacamole and barely get anything. She was mad that I wanted more and had an attitude about it. Really pathetic to be honest.
… moreMatt Clark
I tried to redeem a free entree for a wrong order I placed yesterday and they got it wrong again. I ordered on the app and went thru the drive thru. When I got home my bowl was missing steak, lettuce, salsa, and sour cream. I don’t know how you can get it so wrong. I can’t recommend this location to anyone. They can’t get it right.
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