Tasha Holmes
Let’s start by saying, I place my order at 1:15 I get there at 1:43. Order not ready until 1:56. Cool. So ordering online seems stupid. Only at this Jet’s. I order my slice combo. I pay for it. ONLINE. Get here, they tell me. ITS FIRST COME FIRST SERVE. The slow boy that’s dirty also, states he don’t know why my order not ready cool. Last time I ordered the girl/boy told me it’s no point in ordering online AND PAYING U STILL UAVE TO WAIT.haha.. SO WHATS THE POINT? Of ordering online at ONLY THIS JETS? SINCE THE GIRL/boy been running it. Long wait times and my online order doesn’t matter even if it’s paid for. Ha. I order on Plymouth order ready. Always. It’s paid for. 9mile crew is horrible. I’m a long time customer. And the think I’ll start going to Sam’s for cheap quick lunch under $10. If close go to Wyoming jets or Plymouth if u looking for faster service. Staff is high and slow.
… moreDeborah Watson
I order from this location often. Last week I ordered on line there was an issue with wait time and customer service so I left a review. A day or two later I was contacted by who I think said he was the manager, we discussed my review he apologized for the issues and offered me a credit. I am a rewards member. He said he’d credit me (it was somewhere between $15 – 17), it would be good at that location only to just give them my name the next time I came in. I ordered on line this evening (I should have called to confirm my credit was applicable for the order) I get to store tell the young lady at counter I should have a credit and explained the situation. She asked my name looked said there was nothing there, I asked for manager he came out I explained situation again he looked on the computer told me there was nothing there and I needed to call his supervisor in the morning . I could have just paid for it but I didn’t want to ( it was the principle) I asked couldn’t they call the supervisor. He told the young lady to call supervisor, she went in the back came back and said something to the young man who told me the supervisor didn’t know what I was talking about. At that point although I was hungry and tired (I come here when I leave work) I couldn’t bring myself to pay for what I was told would be free, so I went 2 blocks down to Hungry Howies’s. I probably won’t return to this location
… moreAirryale Mcmurtry
I have ate here for years, no issues. On 11/26/25 I got a pizza that was not accurate. Called spoke to a manager and she told me I either had to come in or get a 10% discount. I explained it was a delivery and its cold and its not my fault the pizza wasnt correct. I explained that it has to be something else she could do and she said no you have to come in. I replied I am a supervisor in customer service its not my fault my pizza is incorrect. She hung up on me. I called back and she hung up again. I drove to the store she was so rude we exchanged words and she didnt remake my pizza stating that they were about to close as several customers got their food. Words were exchanged and I left the pizza she refused to give a refund. She wouldnt give me her name or her boss name. I will never ever come back here again you have lost a customer.
… moreAlice Harden
We ordered a large 8 square pizza Pepperoni. Young man who rung me up was pleasant, welcoming, and said that he was the cook as well. Pizza was great, we will be back.
… moreShanette
Placed order over the phone. Received my food for which I paid $58 dollars for. Both pizzas wrongly made , with excess cheese on it. Family was unable to eat the pizza. Called the store for a remake of the food and to address my concerns. Was only offered 10% off next order. Manager named Mahlon got upset and hung up on me! Please don’t patronize this place! Food and management is TRASH!!
… moreChristina S
Husband got there a few mins before closing and they refused to give us our food. They were laughing, probably because they were eating the food we paid for since they thought we weren’t coming. Would give 0 stars if I could.
We never have any issues with the jets on 5 mile. Dumb app selected this location. Save yourselves the headache (and money) and drive a few mins away to the one on 5 mile.
… moreMiyai Ernst
We ordered a half-and-half pizza (BBQ chicken on one side, pizza sauce with green peppers, pepperoni, and bacon on the other). Unfortunately, the entire pizza came with BBQ sauce even though we specifically requested pizza sauce on half. When I called, they said the ticket didn’t specify the sauce and refused to remake it, leaving us with inedible pizza. Very disappointing customer service. This was our first and last time ordering from this location. Please listen to the reviews!!
… moreErica Rodgers
*READ THE REVIEWS* ABOUT THIS PLACE‼️ Everyone can’t be saying the same thing about this place for no reason.
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TRASHY EMPLOYEES and HORRIBLE “CUSTOMER SERVICE”‼️
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Made my pizza with pork. *As I stated NO PORK.
When I called the store. To place my ”pick-up” order.
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I called, and explained the situation. The guy hung up in my face. And told me to call the Manager tomorrow. And
Leave or he would call the police. *I waited whose scared of the police?
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The employee told me “he’s gonna sleep good tonight”. About my NO refund. The boss told them to close early, they were slow. And you’ll have to take the pizza with you and come back tomorrow, we turned the ovens off.
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I’m like so you closed early, turned the oven off and you don’t think you should compensate me? With a refund.
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I explained well Sir, if you can’t properly re-make the pizza, may I have a refund?
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He went ham. I have the video.
Patronize where you are “RESPECTED” as a paying customer.
… moreJennifer White
Awesome food- great service!! Atmosphere got a 4 only because parking can sometimes be mildly challenging.
… moreVal’s Here
This is the Best Pizza I had in years. I forgot about Jets! Glad my experience was good I will return….soon!
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