


Visit your local KFC® at 8073 Veterans Highway Cloverleaf Business Center for the world’s best fried chicken—hand-breaded and freshly prepared! With convenient dine-in, drive-thru, and delivery options, we make it easy for you to enjoy your favorite KFC® menu items, including chicken nuggets (regular & saucy), chicken tenders, chicken sandwiches (regular & spicy), chicken bowls, family meals, and more. Stop by or place an order for delivery via our website or app!
Restaurant chain known for its buckets of fried chicken, plus combo meals & sides.
Address and Contact Information
Address: Cloverleaf Business Center, 8073 Veterans Hwy, Millersville, MD 21108
Phone: (410) 969-1233
Website: https://locations.kfc.com/md/millersville/8073-veterans-highway-cloverleaf-business-center
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Reviews
My order was two sandwiches with no pickles. Before leaving the drive-thru, I checked the food and saw that both sandwiches had pickles. I reversed back and eventually an employee came to the window.
I watched the employee remove the pickles and rewrap the same sandwiches instead of remaking them. I asked more than once if the sandwiches were freshly made and clearly stated that I am allergic to pickles. Despite this, the employee repeatedly responded only with, “the sandwiches don’t have pickles,” instead of answering my question or remaking the food.
When I opened the sandwiches, they still smelled strongly of pickles, which is a serious concern for someone with an allergy. I asked to speak to a manager, but the same employee was brought back as the “manager.” She was dismissive, refused a refund, and insisted I wait 10 minutes and go back through the drive-thru, despite unsafe snow and ice conditions.
Because my allergy was ignored and I was not given honest answers about my food, I did not feel safe eating it and left without a resolution. This location shows very poor food safety practices, lack of honesty, and unacceptable handling of allergy concerns.
To management: please hire people who actually want to work and take pride in customer service. Restaurants run best when employees are motivated, respectful, and understand how to work as a team. Right now, this location does not reflect that at all.
On December 29, 2025, between 6:20–6:30 PM, I had one of the worst fast-food experiences I’ve ever had. The male employee taking drive-thru orders was extremely rude from the moment I said, “Hello, how are you?” Before I could even finish my order, he cut me off aggressively and told me to “listen.” I hadn’t said anything disrespectful at all. A female employee actually had to step in and take over my order because of his behavior.
I paid at the window and was told to pull around and come back in five minutes because my fries were being cooked. I had already waited close to 10 minutes at that point. I timed it, came back exactly five minutes later, and the same employee looked at me and said, “What do you want?”—as if we hadn’t just spoken minutes earlier. He didn’t remember my order, listed a completely different one, and even after correcting him, I was still given the wrong food.
I had to go inside to fix it. Inside, the staff was visibly irritated that I even came in, despite the mistake being theirs. Thankfully, a woman with an injured arm showed professionalism and corrected my order—she was the only bright spot in this entire experience. Another customer next to me mentioned that I was the fourth person who had to come inside because their order was wrong.
This isn’t about race, background, or anything like that—it’s about attitude, training, and accountability. I’ve lived throughout the DMV area, and fast-food restaurants in Montgomery County, Prince George’s County, and DC manage to provide solid service despite being just as busy. For whatever reason, many locations in Anne Arundel County—including this one—consistently fall short, with the exception of Chick-fil-A.
If you’re going to work with the public, especially handling people’s food, basic respect and professionalism are non-negotiable. A job is a job. Take pride in it, or find something else. Customers shouldn’t have to brace themselves just to place an order.
I hope management takes this seriously, retrains staff, and addresses the behavior of the employee working that shift—because no customer should be treated this way.
While waiting, I tried my tea and it tasted like plain water — no sweetness, no flavor. I got out to go inside and ask for a replacement, but the doors were locked. I waited in my car and saw a staff member bringing out other orders. I told him the tea tasted like water and asked if I could just get a bottled water instead. His response? “They count the waters.” I said I’d pay for it, and he told me I had to go back through the drive-thru line, which had 3–4 cars ahead. That was incredibly frustrating, especially since I still hadn’t received my food.
Eventually, I tried the door again and it opened. I went inside and spoke to the manager. I explained the situation, including the bad tea, and asked again for a bottle of water. He didn’t offer any kind of solution and was dismissive. When I finally received my meal, the waffle was burnt, and the chicken tenders were clearly old and dry. I’ve worked in food service for 15 years — I know the difference between fresh and reheated or sitting-too-long chicken.
The manager insisted the tenders were freshly made, but they were cold, salty, and rubbery. When I asked for a refund, I was told no. Not only did I get old, inedible food, but I also had to deal with rude and unprofessional service. I ended up throwing the food away and going to Popeyes, where I received hot, fresh tenders and mac & cheese without any issues.
I spend money eating out daily — I don’t mind paying for quality food and good service. But tonight was a perfect example of a business completely failing to value its customers. This wasn’t a mistake — it was neglect and refusal to take accountability.
KFC, you won’t get my money again.
I called and ask to talk to management- I didn’t ask for a refund I just ask what do yall do bout this; management said absolutely nothing!