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Reviews
Nicholas
The phone number online didn’t work so I walked in and ordered it to go. The hostess said it would be 30min and said I could sit at the bar for some drinks while I waited. This in its self is not bad, but It was 45 minutes before anyone even asked me if I needed anything, so I just had water. The other strange part that I had to wait in line for 15 minutes before I could even pay, because “you can’t pay for you food until after you get it” so I waited in line, food in hand for 15min. The mushrooms were off. Right away. But I was starving and knew as they continued to cool from room temperature back to frozen it would just get worse. I shouldn’t have moved on to the calzone but I was hungry. Not sure if it was food poisoning or a virus but I have been paying for it all morning. I have eaten in here once before and a few times at the other location and everything was fine, but this time was way off and they should correct their to go procedures.
… moreKathy Black
DO NOT WASTE YOUR TIME!!!!!
Our first experience with this establishment was also our last. I can’t give any feedback on the quality of the food as we never received any food. What we did receive was poor customer service.
We ordered a custom pizza; half & half of two equally priced ($16.95) menu pizzas which the waitress indicated was perfectly acceptable. Less than 5 minutes later, she approached our table to state that the kitchen was giving her hell about our order, and that if they acquiesced to make it, it would cost us around $30.
We let her know how unfortunate that was & offered to pay for our drinks. With a first class move, she said the drinks were on her in the hopes that we would return in the future.
We won’t.
If you are an establishment that sells pizza, you need to understand that pizza is a personal taste item. Giving the customer what they want is job one.
… moreOur first experience with this establishment was also our last. I can’t give any feedback on the quality of the food as we never received any food. What we did receive was poor customer service.
We ordered a custom pizza; half & half of two equally priced ($16.95) menu pizzas which the waitress indicated was perfectly acceptable. Less than 5 minutes later, she approached our table to state that the kitchen was giving her hell about our order, and that if they acquiesced to make it, it would cost us around $30.
We let her know how unfortunate that was & offered to pay for our drinks. With a first class move, she said the drinks were on her in the hopes that we would return in the future.
We won’t.
If you are an establishment that sells pizza, you need to understand that pizza is a personal taste item. Giving the customer what they want is job one.
Catherine Walker
We went to Milano’s on New Year’s Eve around 1:15 in the afternoon. The place was not busy at all. Our waitress came and got our drink order and later our food order. After our waitress brought the appetizer and salad she went to the table next to us and sat down with the other patrons in the restaurant. We literally waited 45 minutes for our food to come out. It is amazing that as soon as our waitress stopped talking and the other patrons left, our food finally came out. We had to keep asking for our drinks to be refilled. I even moved my empty glass to the end of the table in hopes that our waitress would take note and refill it, but she kept talking to other people. The food was okay for the price ($40+ for 3 teas, cheese bread, a sandwich, veggie lasagna, and chicken parm. ) Between the price for what we got and the terribly slow service, we will not be back.
… morechapshooter16
I went with a friend and ate here. Had a pleasant experience overall. Apps came out first. I got cheese sticks and she got garlic knots. My sticks were good. The knots weren’t that bad but they were swimming in oil which was the one main knock i had on this place. Most breads are soaked in oil. My friend got a personal cheese pizza. I thought it had great flavor but like the knots it was swimming in oil. I had a calzone and it was great. The chicken had great flavor. Overall i think the food is good just gotta scale back on the oil a bit. Our waitress was good too. Its not a bad bite.
… moreChuck & Robin Safrit
The food was great both times we have eaten there. We came at lunch on a weekday both times and the wait was not bad. They need to hire more help. Word is they are having a hard time finding good servers. I can see how the wait could be very long during busy hours.
… moreSherry Robinson
This was my first time visiting Milano’s, was not impressed at all. There were two ladies at the front, I assume hostesses, neither one of them greeted us or offered to seat us. They were not busy by any means, it was Monday night. I had to ASK to see the menu. After being totally ignored we decided to go elsewhere so this review is based solely on customer service. I’m not sure how the food is but with a sanitation grade of 94.3, I hope it’s better than they treat customers.
… moreCathy Haithcock
Need to remember to add eating utensils to take out orders. Was on my way to work, not home. Luckily I was a able to scrounge up a form and knife at my workplace out if have been eating chicken Alfredo with my fingers. Wish I had asked about a pack or two of Parmesan cheese but that’s on me for not asking. Once I found a fork the meal was very good.
… morePURPLE CD
We had a great waitress.
The food was awesome
We had great appetizers.
Our Calzones were cooked to perfection. Come to Mount Gilead’s, Milano’s
Restaurant. Great food great chefs awesome service. The Old Ford Building, experience our best Italian restaurant.
God Blessed our town our nation and Our Armed Forces. Thank you for your service thank their families.
Purple CD
July 12 2018
… moreThe food was awesome
We had great appetizers.
Our Calzones were cooked to perfection. Come to Mount Gilead’s, Milano’s
Restaurant. Great food great chefs awesome service. The Old Ford Building, experience our best Italian restaurant.
God Blessed our town our nation and Our Armed Forces. Thank you for your service thank their families.
Purple CD
July 12 2018
alanna young
This place is a joke. The food was terrible, they don’t have good wine, the atmosphere is careless and the waitstaff has clearly not been trained although, they’re very sweet. Milano’s needs either new owners or for it’s owner to WAKE UP and realize that you are needing help.
… morePenni Gibson-Barrett
Our favorite go to when we come to the lake for years. Love the new location! Husband loves the lasagna! I haven’t tried anything I didn’t like…
… more