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✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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A creative menu of Thai cuisine with some unusual items in decorative digs with beer, wine & cider.
Address and Contact Information
Address: 19980 10th Ave NE #104, Poulsbo, WA 98370
Phone: (360) 930-8947
Website: http://kachaithai.com/
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Kachai Thai Kitchen – Poulsbo, WA
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Reviews
Clarke Wellman
We had a spectacular experience at Kachai today! Our server Boo was very caring and attentive. She made sure to explain certain dishes on the menu and was a sweetheart! Also the manager Andrew came over and was able to explain about the food and cocktails in depth and made sure if we needed anything we could tell him and made the experience really great. The food was absolutely amazing and the staff was very quick, attentive, and knowledgeable. Great atmosphere, great food, and very well managed!
… moreBreanna Murray
This place had super nice young servers, but the food was terrible. The basil chicken was horrible and had ground chicken and cheap super salty sugary chinese sauce all over. (See pictures) it was cheap and low quality, descriptions were off. Also they cant serve alcohol but have pre-made cocktails. All in all wont ever be returning. Over priced and low quality.
… moreSatan Is The Name
What a pleasant find! Their pad thai uses more fish sauce than I am used to, but thats not a bad thing. It was delicious.
… moreStephan Tuttle
Great food and consistently the best Pad Thai I’ve found anywhere in the U.S. I’ve lived nearby for years and have ordered from here often—dine‑in, takeout, and delivery—and the quality has almost always been excellent.
Unfortunately, my most recent visit was a major disappointment. My family and I were overcharged by nearly $30, weren’t given a receipt until we asked, and were then argued with and accused of lying when we pointed out the mistake. It was an unnecessarily hostile interaction that overshadowed an otherwise reliable spot.
Because the food is genuinely great, I’ll stick to takeout or delivery from now on, but I’m hesitant to dine in again.
… moreUnfortunately, my most recent visit was a major disappointment. My family and I were overcharged by nearly $30, weren’t given a receipt until we asked, and were then argued with and accused of lying when we pointed out the mistake. It was an unnecessarily hostile interaction that overshadowed an otherwise reliable spot.
Because the food is genuinely great, I’ll stick to takeout or delivery from now on, but I’m hesitant to dine in again.
S Sparkman
Update/Important: Thank God my child didn’t eat her food that night! I later discovered her dish had EGG in it, despite citing multiple times that she is anaphylactic! You saw her epipen cases. You could have injured or killed her! Shame on you! Gross negligence.
Original –
Please update your menu prices so they are consistent & improve your customer service.
We have enjoyed dining at Kachai many times. The decor, cleanliness & staff have always been amazing, especially with food allergies. Many great GF & V options! We usually spend over $100 for 3 people. Sunday we spent $140.
The hostess was a bit curt. There were 2 available tables in the center. We asked for a booth or to be seated in overflow. We willingly waited 20 mins for them to open overflow seating.
Our server was great! Kind, attentive & helpful. Seriously, we appreciate him! We also appreciate that though our daughter’s dish took much longer, the server volunteered that they remade her dish of their own accord due to concerns over allergens. A+ for that catch and implementation! Thank you sincerely.
I questioned the $5 price of the Thai tea on our bill (listed as $4 on the main dinner menu). A small price discrepancy, but it’s not the printed/understood price. The server advised me that the menus are out of date & the price listed on the DRINK MENU is $5. I suggested that the menus need updated & requested an adjustment. Our server kindly left to inquire with management.
Another server attempted to take over the payment. I advised her that our server was taking care of it. She insistently tried 2 more times. We advised her that he’s making a correction. She returned & firmly told us management said there would be no adjustment & reaffirmed $5.
I assertively advised that I will pay the advertised $4 & requested the manager. The server returned with an adjusted bill. She would not make eye contact with me & was very short with her interaction, seemingly resentful; no pleasantries. Despite that, I offered a sincere thank you to the host area staff as we left.
I am disappointed that this is how you handled this situation & hope you take this constructively. Having worked in customer service for 20+ years (and making plenty of my own mistakes), I’d like to suggest how I think this should have transpired:
This was an unnecessary & unfortunate interaction. It is your duty to review your printed material to ensure that it is up to date and accurate (quality assurance). We understand that rising costs affect pricing, which is evident in the stickers you’ve placed over many old prices. I suggest that you ensure that ALL of your menus are thoroughly reviewed when a price or ingredient change is made.
When I informed staff that the menu I had, showed a different price (verify if needed) but the response should have been, “I’m so sorry, I’ll adjust that for you & inform management that we need to update that”. Simple. Brief. Customer service. It’s ONE DOLLAR.
The female server should have been respectful when we declined her insertion into the process. I understand busy servers & helping each other, but we should not have needed to turn her down multiple times while awaiting our primary server.
Manager: You should have come to our table. You should have apologized for the error & offered assurances of adjusting the ONE DOLLAR & updating your menu. It is NOT your customers fault that your menus are not updated. You are not entitled to charge more than the printed price of the menu that your server handed to your customer.
Overall, this just left us disappointed. We have no issue paying for good food, good service and an enjoyable experience. We aren’t concerned about your pricing itself, but rather how that situation was handled over your error. Your response over a one dollar discrepancy has left us questioning if we want to return again. I am saddened to see other reviews as of late, citing poor customer service experiences.
I hope that you take this in with an open mind and receptiveness to improve your customer service.
… moreOriginal –
Please update your menu prices so they are consistent & improve your customer service.
We have enjoyed dining at Kachai many times. The decor, cleanliness & staff have always been amazing, especially with food allergies. Many great GF & V options! We usually spend over $100 for 3 people. Sunday we spent $140.
The hostess was a bit curt. There were 2 available tables in the center. We asked for a booth or to be seated in overflow. We willingly waited 20 mins for them to open overflow seating.
Our server was great! Kind, attentive & helpful. Seriously, we appreciate him! We also appreciate that though our daughter’s dish took much longer, the server volunteered that they remade her dish of their own accord due to concerns over allergens. A+ for that catch and implementation! Thank you sincerely.
I questioned the $5 price of the Thai tea on our bill (listed as $4 on the main dinner menu). A small price discrepancy, but it’s not the printed/understood price. The server advised me that the menus are out of date & the price listed on the DRINK MENU is $5. I suggested that the menus need updated & requested an adjustment. Our server kindly left to inquire with management.
Another server attempted to take over the payment. I advised her that our server was taking care of it. She insistently tried 2 more times. We advised her that he’s making a correction. She returned & firmly told us management said there would be no adjustment & reaffirmed $5.
I assertively advised that I will pay the advertised $4 & requested the manager. The server returned with an adjusted bill. She would not make eye contact with me & was very short with her interaction, seemingly resentful; no pleasantries. Despite that, I offered a sincere thank you to the host area staff as we left.
I am disappointed that this is how you handled this situation & hope you take this constructively. Having worked in customer service for 20+ years (and making plenty of my own mistakes), I’d like to suggest how I think this should have transpired:
This was an unnecessary & unfortunate interaction. It is your duty to review your printed material to ensure that it is up to date and accurate (quality assurance). We understand that rising costs affect pricing, which is evident in the stickers you’ve placed over many old prices. I suggest that you ensure that ALL of your menus are thoroughly reviewed when a price or ingredient change is made.
When I informed staff that the menu I had, showed a different price (verify if needed) but the response should have been, “I’m so sorry, I’ll adjust that for you & inform management that we need to update that”. Simple. Brief. Customer service. It’s ONE DOLLAR.
The female server should have been respectful when we declined her insertion into the process. I understand busy servers & helping each other, but we should not have needed to turn her down multiple times while awaiting our primary server.
Manager: You should have come to our table. You should have apologized for the error & offered assurances of adjusting the ONE DOLLAR & updating your menu. It is NOT your customers fault that your menus are not updated. You are not entitled to charge more than the printed price of the menu that your server handed to your customer.
Overall, this just left us disappointed. We have no issue paying for good food, good service and an enjoyable experience. We aren’t concerned about your pricing itself, but rather how that situation was handled over your error. Your response over a one dollar discrepancy has left us questioning if we want to return again. I am saddened to see other reviews as of late, citing poor customer service experiences.
I hope that you take this in with an open mind and receptiveness to improve your customer service.
Meli Murray
We have been here a handful of times now and it’s so good I felt compelled to leave a review, even though I rarely do. Ambience is awesome, staff is super friendly and on it, cocktails are creative and delicious, and the FOOD IS AMAZING. I dream about that food, I want to continue eating it even when I can no longer fit another bite in my stomach… Zero complaints ever. Keep up the good work team 😉
… moreKatia Garcia
Overall a very good Thai restaurant. The atmosphere is clean and nicely decorated. All the staff was very polite and attentive. The appetizers were good, not the best I’ve had, but they were tasty. The soup was delicious as well as all our entrees. No complaints. Presentation was nice and flavors were on point. Spice level in not too high, so if you like spicy order it spicier.
… moreVirginia Hendricks
Absolutely outstanding! The service, atmosphere, and food here are second to none. The hostesses are incredibly warm and make you feel welcome the moment you walk in – something I really value when dining alone. The service is consistently top-notch, and the menu offers a wide range of beautifully executed Thai dishes. This place is, and always will be, my go-to spot in Poulsbo!
… moreAplih A
This Thai restaurant offers a mixed experience.
Food (3/5):
While the food is decent, it doesn’t quite meet the high expectations set by other aspects of the restaurant. The flavors are satisfactory, but some dishes may lack the depth and authenticity found in top-tier Thai cuisine.
Presentation and Ambiance (5/5):
The presentation of dishes and the overall ambiance of the restaurant are outstanding. From beautifully plated dishes to a welcoming atmosphere, the restaurant excels in creating a visually appealing and inviting dining environment. Clean restrooms is a plus one to their maintenance as well.
Staff (4/5):
The staff is attentive and friendly, enhancing the overall dining experience. While their service is commendable, there may be occasional lapses in attention to detail or speed of service that prevent a perfect rating. We asked for napkins a few times and one of the dishes came with an ingredient we said no to while ordering. We kept it anyway as we were all hungry.
Overall, while the food did not reach the same level of excellence as the presentation and ambiance, the combination of these factors, along with friendly staff, makes this Thai restaurant a decent choice for a pleasant dining experience.
… moreFood (3/5):
While the food is decent, it doesn’t quite meet the high expectations set by other aspects of the restaurant. The flavors are satisfactory, but some dishes may lack the depth and authenticity found in top-tier Thai cuisine.
Presentation and Ambiance (5/5):
The presentation of dishes and the overall ambiance of the restaurant are outstanding. From beautifully plated dishes to a welcoming atmosphere, the restaurant excels in creating a visually appealing and inviting dining environment. Clean restrooms is a plus one to their maintenance as well.
Staff (4/5):
The staff is attentive and friendly, enhancing the overall dining experience. While their service is commendable, there may be occasional lapses in attention to detail or speed of service that prevent a perfect rating. We asked for napkins a few times and one of the dishes came with an ingredient we said no to while ordering. We kept it anyway as we were all hungry.
Overall, while the food did not reach the same level of excellence as the presentation and ambiance, the combination of these factors, along with friendly staff, makes this Thai restaurant a decent choice for a pleasant dining experience.
Chad S
Food was decent. Nothing blew us out of the water. The heat was non existant, I asked for lvl 5. Garlic chicken was decent. Chicken lettuce appetizer was a let down. Soup was good. Service and atmosphere carried this place to 4 stars. Food was just ok.
… more