Jersey Mike’s, a fast-casual sub sandwich franchise with more than 2,500 locations open and under development nationwide, has a long history of community involvement and support. Started at the Jersey Shore in 1956, Jersey Mike’s serves authentic East Coast-style subs on fresh baked bread – the same recipe it started with over 60 years ago. The company’s mission is to bring its customers the highest quality, freshest made sub in the industry and give back to the communities in which it operates.
New Jersey–based counter-serve sandwich chain serving jumbo subs filled with cold cuts & toppings.
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Tonight I thought I’d try again and ordered through the website again. After realizing it was taking a long time I checked the tracker to see that my order had been cancelled.
I called the store and I was told that their hands were tied and “sometimes DoorDash just does this”. I’m sorry but I did not order through DoorDash. Your location chooses to use them as a delivery service but that service is still a direct reflection of the delivery quality Jersey Mike’s offers and is therefore their problem to fix. If I wanted to deal with DoorDash I would have. Don’t tell me I need to call DoorDash to deal with my cancelled order…YOU need to. Just laziness all around.
This location needs to improve A LOT. Needs to take better accountability for the service they choose to use and work harder to resolve issues for their customers when the service THEY CHOOSE TO USE fails.